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Are you looking
- To make meaningful changes at the fastest-growing tech company in Japan?
- For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
- To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
- For a place where things are not just fast - but they happen now?
We Are Zeals - “Designing conversations. Driving conversions.”
Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.
The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.
Just Getting Started…
We have recently secured a Series E funding totaling $33.8M led by JIC Venture Growth Investments and Salesforce Ventures. We are ready to start our mission and expand our business beyond the Japanese market - LINK.
We’re looking for a small group of elite teams to build the foundation of our global expansion.
Your Typical Day With Us
- Participate in a number of key development project that will shape Zeals’ current and future product
- Create a clean architecture for new services in Golang–using REST and gRPC interfaces
- Migrate legacy interfaces (written in Python and Ruby) that align with DDD architecture
- Documentation API specification and data flow
- Evangelize cutting-edge methodology or technology, whilst serving as a role model for both junior and mid-level engineers
- Propose recommendations, improvements, and changes where necessary
What You’ll Need
- Hands-on experience in development flow based on git and GitHub
- 3+ years of experience in Software Engineering or a similar role
- 2+ years of experience in development using Golang
- Proficiency in testing, including both unit and integration testing
- Expertise at communicating and proposing improvements on our current systems, process, and services as needed.
- Exhibit a strong ability to adapt in a dynamic and ever-changing environment
- Strong ability to identify the catalyst of a problem, whilst able to create and test solutions without much supervision.
What Makes You Stand Out
- Hands on experience with Docker, Kubernetes, and Clean Architecture
- Hands on experience with gRPC and RESTful API
- Hands on experience with RDB and SQL
- Experience working in a GCP environment
- Proficiency with continuous integration tools like CircleCI
- Experience working in a scrum under a JIRA environment
- Ability to communicate in Japanese
- Proficiency using Python, Ruby, or NodeJS
Don’t just take our word for it
Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!
Ready to roll up our sleeves
We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!
- Salary Range : 6M-9.8M Japanese yen (performance review every 6 months)
- Performance review: twice a year
- Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
- Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
- Flexible working: Highly flexible, remote-first international organization
- For Japanese residence: Work from anywhere, interim work from overseas, full flex time
- Housing allowance (within 1.5KM away from office)
- Club activity allowance
- Shuffle Lunch allowance (Cross department lunch)
- Zeals Bar (bi-weekly free flow beer party)
About Zeals
Zeals is transforming how companies do customer service using technology. Their top-rated chat commerce tools are designed to help clients provide digital "Omotenashi", Japan's highly-prized brand of hospitality.
Chat Commerce
The “Zeals" service lets users purchase and reserve products while talking with an AI chat bot. The goal is simple: to “revolutionize hospitality on the Internet”.
By integrating directly into chat apps like LINE and Facebook, Zeals unlocks digital customer service experiences that were limited to physical stores previously. By allowing customers to converse about their purchase before making it, they’ve been able to increase the purchase rate by about 5 times.
Their service has already been widely adopted in industries like travel, cosmetics and fintech. And they’ve already helped around 400 companies increase their sales.
In Japan, chatbots are still perceived as a tool for automating customer support, but more companies have been using them for marketing and commerce tasks as well (especially overseas).
China’s hyper-popular “Wechat” has over 8 million chatbots in use for marketing purposes, and there’s a “Conversational Commerce” movement happening in the US as well, with a growing number of services using chat bots for marketing. Zeals is the first solution in Japan to offer “purchase through conversation”.
Tackling a billion-dollar e-commerce trend
Zeals is the #1 Japanese conversational commerce solution, driving a 9.6% average conversion rate across over 1.5 million monthly active users. Using AI-powered, human-designed conversation flows in Instagram DMs and LINE chat, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.
The company has big plans: they’re hoping to expand to foreign markets, add voice features. The combination of their “chat commerce” tech and their communication designer expertise unlock a myriad of possibilities for future expansion. Their ultimate goal is to share Japan’s prized “Omotenashi” culture with the world and enable people to forge new connections with one another. They plan to keep developing new products in service to this vision.
Culture
To make this technological revolution necessary, Zeals is investing in people. They entrust their members with a high degree of autonomy and believe strongly in the need for a deep understanding of technology. The company raised 1.8 billion yen in funding in April 2021, and they’re planning to use these funds to continue their aggressive investment in both technology and people. They’re hoping to double the size of their engineering team in the next year.
Zeals has a highly unique culture among Japanese companies. They eschew the traditional hierarchical system in favor of a work style that emphasizes what people can do. They proactively give opportunities to those who are capable and motivated, and they’re not concerned with things like working hours or age.
They offer a flat hierarchy with a truly diverse group of members, including people coming from over 18 countries. Their work environment is flexible, allowing members to choose their own hours and work 100% remotely if they wish. They also have a culture that embraces new technologies, so they’ve gathered quite a few tech aficionados.
If this culture of a global, engineering-driven company resonates with you, then Zeals wants you to join their team!
Zeals' policies during COVID-19 are as follows:
- Overseas candidates are welcome to apply — and can even continue working from abroad!
- There are currently no meetings that require your physical presence (especially during COVID-19)
- For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.
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