Field Services Software Engineer

1. Job Posting Details

• Title: Field Services Software Engineer (Tokyo)
• Location type: On-site
• Location: Tokyo
• Department: TX FS
• Work type: Full-time employee

2. Position Overview

Our Field Services division supports the real-world deployment of robotic systems. For our GHOST, PHANTOM, and TX-G2 robots, we handle everything from deployment (installation and setup) and on-site repair to technical troubleshooting.

In this role, you will focus on software development, working with our software engineering team to support future business growth, especially for TX-G2. Working on the front line, you will see real problems firsthand and drive technical standardization, operational improvement, and quality through tool development and automation. This is a role where you help robots spread into society, powered by your software.

TX-G2 (Humanoid): A dual-arm humanoid that collects data on human manual tasks and whole-body
motion, used to automate work across various settings with VLA models and more.
GHOST (Retail): An AI robot that automates beverage restocking in convenience store backrooms. It
combines autonomous AI control with teleoperation and can be installed on existing
shelves and fixtures without store modifications.
PHANTOM (Logistics): Automates unloading and depalletizing in logistics warehouses through
coordination between robotic arms and automated forklifts (AGFs).

3. Responsibilities

1) Deployment

• Streamline software installation and setup work
• Manage software versions and build systems that make updates easy in the field
• Provide software-related support during deployment and troubleshoot issues as they arise

2) Repair

• Provide technical support for repairs and handle complex failures
• Identify root causes through log analysis and other methods, implement corrective actions, and drive recurrence prevention
• Analyze issues and provide feedback to the development team

3) Operational Excellence

• Drive field-driven technical standardization and operational improvement
• Develop internal tools that support field work, such as remote diagnostics and operations monitoring
• Build systems that use field data to improve quality

4) Cross-functional Collaboration

• Collaborate with the Integration team and development teams to solve technical issues
• Coordinate technical and operational matters with external partners and vendors

4. Requirements

Required

• 3+ years of professional software development experience (experience in robotics, embedded systems, IoT, or infrastructure is a plus)
• Development experience with Python and shell scripting
• Practical Linux skills (system administration, networking, process and log management, etc.)
• Debugging and troubleshooting skills across software, network, and hardware
• Experience developing internal tools or automation (setup, deployment, diagnostics, etc.)
• Experience with Git and Docker
• Motivation to work hands-on with physical robots in the field
• Japanese proficiency at JLPT N2 level or above, and ability to communicate in English with the development team
• Valid Japanese driver's license for standard vehicles (manual transmission)

Preferred

• Ability to read and debug C++
• Experience with ROS / ROS 2
• Experience with monitoring and logging tools (Grafana, Prometheus, ELK, etc.)
• Basic knowledge of cameras, depth sensors, and machine learning models (at a level useful for troubleshooting, not development)
• Knowledge of hardware interfaces (serial communication, CAN, EtherCAT, etc.)
• Experience with cloud platforms (AWS / GCP)
• Ability to communicate in Chinese

What We're Looking For

• Someone who understands the field and can drive improvements and build systems
• Someone who tackles difficult problems with persistence and speed
• Someone who brings others along and delivers results as a team

5.Working Conditions

• Business travel: About once a month (domestic and international)
• On-site work: Work at convenience stores and logistics warehouses
• Off-hours and holiday support: Generally none (you may occasionally be asked to support shift-based