Customer Support Specialist カスタマーサポートスペシャリスト

Moneytree's salary structure is designed to offer a base salary along with stock options. Stock options are still a relative rarity in Japan, so Moneytree is one of a reasonably small list of Japanese companies offering them.

Japanese is not required for engineers, but it is desirable.

As a customer-centric company building products for Japanese customers, Japanese fluency is required for product managers and product designers in order to do users research, product discovery etc.

• With the current pandemic, we are only accepting applicants with valid working visas in Japan.

• We offer support for visa renewal to new hires with valid working visas in Japan.

Moneytree's paid time off policy is awesome.

They offer 20 paid holidays in addition to 10 sick/care leave days.

The legal minimum number of paid time off days in Japan is 10 for an employee's first year, so this is what you'll get at the majority of companies. The fact that Moneytree doubles this to 20 really makes them stand out from other companies in Tokyo.

And then there's their sick day policy. Since these aren't legally mandated in Japan, most companies don't have them at all. Moneytree really goes above and beyond here with 10.

💹 Employee stock option program participation

💻 New tech gear

🏠 Remote work allowance

📕 Book purchases

🏋 Gym benefit

👶 Financial support for childcare costs

👶 Parental Leave

👍 Residential rent tax benefits (i.e. company housing / 'shataku')

🧡 Communication (phone + internet bills) support allowance (10,000 JPY/month)

💛 Referral bounty

🚃 Commuter allowance

🏥 Healthcare insurance

💟 Social security / insurance benefits included

This may depend somewhat on the position but in general, the steps are as follows:

• CV screening (+ survey to fill out for some positions)
• Casual screening meeting (onsite or remote)
• Pair programming
• Topgrading
• Provisional offer + reference check

Moneytree is a remote-first company, so you can work remotely from anywhere in Japan. Those who wish to work from their Tokyo office are allowed to (as long as there's not a state of emergency in effect), but it's also fine to work 100% remotely. Their hybrid approach ensures that everyone can work in the style that allows them to feel secure and safe.

Even once COVID-19 is no longer a concern, Moneytree intends to continue their full remote policy.

※ You will be required to come to Japan if you are living abroad.

Work hours: 10:00-19:00, core working hours 10:00-16:00

Moneytree has been a globally-minded, diverse company from the start. It was founded by 3 foreigners and over 50% of their total members are from outside of Japan, with over 20 nationalities represented. Women account for around 1/3 of their staff, which is on the higher side for tech start-ups.

They maintain a meritocratic culture and conduct quarterly performance reviews with feedback from managers, plus 360 feedback from 3 key people you work closely with cross-functionally.

This helps them track staff performance in an objective way regardless of ethnicity, disability, gender (including transgender), age, sexual orientation, or beliefs (including lack of religion or beliefs).