Manager of Corporate Engineering

Tokyo
Partial Remote
Full-time
December 15, 2022

Description

We are looking for an experienced leader to help us define the future of SmartNews’s IT support, Helpdesk and IT Engineering/Security and bring that vision to life. The ideal candidate utilizes their good technical skills developed through previous Service Desk management experience and has an understanding of how a high-functioning Global Service Desk can have a positive impact on employee satisfaction and organizational success. You possess a problem-solving demeanor, with the ability to empower your team to achieve the goals you've defined. You balance the organizational needs of a process-driven approach with the flexibility needed to adapt to an evolving environment, keeping the goal of exceptional customer experience as your foundation. If you are someone that loves inspiring change by bringing others on board with your vision, ready to join a growing team, and passionate about leadership - we would love to hear from you!

Responsibilities for the role

Hands on and oversees all aspects of IT operations including Help desk, IT infrastructure and staff.
As a manager, establish the direction of the Team. also gives appropriate instructions while respecting the autonomy of the team to maximize their achievements.
Developing, implementing and evaluating IT projects to ensure alignment with organizational objectives and integration of systems and related standards across organizations.
Serve as the liaison between other departments, determining IT needs and requirements.
Ensure the maintenance of current projects and technology systems.
Identify vulnerabilities, need for upgrades and other opportunities for improvement.
Coordinate and/or Streamline technology installations, upgrades and maintenance.
Assure all IT activities are performed in legal compliance with all industries and localities that we support for our customers. Ensure working knowledge and compliance for all applicable laws, codes and regulations that pertain to IT implementations and approaches.
Evaluate technology risks in order to develop a network, disaster recovery plan and back up procedures for information technology.
Build and maintain relationships with vendors/consultants related to business information systems and all internal IT needs.
Oversee the annual IT budget and ensure cost effectiveness.
Provision equipment, software and services supporting SmartNews’s day-to-day business infrastructure.
Drive a culture of balancing user experience and security into the end user workspace.
Guide the team through project planning, budgeting, prioritization, and execution.
Support employees with various IT issues.
Prepare an effective and unique office IT environment for our employees.

Requirements

Must have experience

B.S. in a quantitative field (e.g., comp sci, engineering, economics).
10+ years of proven experience managing IT infrastructure and services.
Recent experience working in a similar role.
Proficient in IT protocols and standard practices.
Strong leadership and project management skills.
Excellent verbal, written and interpersonal communication skills.
Strong attention to detail, highly organized, and ability to work in a faced past environment.
Experience with Mobile Application Management and Mobile Device Management platforms.
Experience with endpoint management systems using MDM, EDR tools.
Experience with IAM/SSO tools like okta.
Experience with client SSL VPN, or other remote access products.
Experience with Jira.
Experience working at Startups.
Constantly watching IT trends in the world and considering whether or not they are effective for our company's issues.

Nice to have experience

multi-lingual (Japanese language Pref)

Benefits

Perks and Benefits at the SmartNews Tokyo Office

Support program for employees’ self-development and well-being.
Healthy lunches are prepared on-site daily in our SmartKitchen, located in our West Office building. You can even see the cooks at work!
Need a pick-me-up? Stop by ChikyuCoffee, our in-house coffee shop located in both the East and West Office buildings, and get a cup of gourmet coffee, espresso-based beverage, or other seasonal drink!
SmartNews provides all healthcare and social insurance benefits required by Japanese labor law.

Visa Sponsorship and Relocation Support

For candidates who meet eligibility requirements, SmartNews can sponsor visas.
To support a smooth transition for candidates who are moving to Japan from overseas, SmartNews partners with a travel service provider.

How to apply

Please submit source-code like GitHub account and CV.

APPLY NOW ➜Japanese Required ⚠️

About スマートニュース

スマートニュース株式会社は「世界中の良質な情報を必要な人に送り届ける」ことをミッションとし、独自開発のウェブ解析技術を基盤に、アメリカと日本を中心に世界5000万ダウンロードを超える「SmartNews」を運用しています。また、創業者の1人がエンジニア出身であり、ITを重視するテクノロジー企業です。

スマートニュースの開発チームは非常にダイバシティ豊かです。東京とサンフランシスコ、パロアルト、上海、北京に開発オフィスがあり、世界トップレベルのエンジニアが集まっています「One Product, One Team」の哲学に基づき、日米で異なるタイムゾーンや言語、物理的環境でありながらも、活動のコードベースは1つ、そしてチームも1つでグローバルプロダクト開発体制をつくっています。英語もしくは日本語どちらかが流暢に話せれば応募可能なポジションもあり、優秀なグローバルメンバーと国際的な環境で働きたい日本人にとっても、すばらしい環境です。日本語、英語の学習サポートもあります。

SmartNews's policies during COVID-19 are as follows:

All interviews are being conducted remotely
Employees are working remotely following the government’s instructions
They've given everyone some monetary incentive to support working from home

Japanese Language Policy
We do not require Japanese language ability in the working environment. We have a language support program if employees want to learn Japanese.
Visa Sponsorship
We support candidates to get a working visa from the start to the end (for JP office joiners).
Paid Leave
Our holidays shall include Saturdays, Sundays, national holidays, and other days designated by the Company.

Annual paid holidays
- 4-10 days of paid holiday will be granted depending on the month in which you join the Company.
- From the second year and onwards, paid holidays will be granted according to the number of years of your employment on April 1st of each year. The number of days granted shall be set forth in the Work Rules.
Other leaves
- Summer holidays
- Year-end and year-beginning holidays
- Special leave for congratulation or condolence (marriage or immediate family death)
- Sick/Injured Child Care Leave
- Family nursing care leave
- Maternity and paternity leave
Benefits
☕️ ChikyuCoffee - Delicious coffee provided by our Barista every day

🍹 Free soft drinks

🌽 SmartKitchen - Healthy organic lunch on a daily basis for free at our cafeteria

👩‍🎓 Foreign language development support

💜 Various social insurance benefits included

🏥 Health insurance

📓 Free book rent from our library collections

🌎 Translation/interpretation support (EN<>JP)
Remote Work
We accept work from home policy during natural disasters and emergency situations. Our company’s working policy during the pandemic follows the government’s recommendations.
Work style
Our engineering and product teams follow the discretionary labor system to better collaborate with members in the US and China.
Diversity
We support diversity in various ways and those are not simply reflected in the quantitative goals.

We have employees with 18 different nationalities. Groups of small gatherings with similar interests are actively communicating across divisions, departments, and regions. We have monthly Global All Hands to share important notes from each region and be aligned globally.

All employees in SmartNews have different personal and professional backgrounds and experiences.
Parents and Family
We are supporting our employees in various ways to help them manage their work better with family care.

We have 10 annual paid leaves (for a child) for employees with children until they enter highschool.

Working from home is encouraged when their family needs care. Employees can freely invite their family to the Smart Kitchen (our corporate kitchen where free lunches are served).

During the working from home period because of the pandemic, employees with small children autonomously held some online sessions for their children such as reading fairy tales and mutual online babysittings.