Senior Technical Support Engineer

Remote OK - Worldwide
Full-time
September 4, 2021

Job Purpose

Autify currently has more than 300 existing customers, and the number of various technical inquiries is increasing. However, in order to further grow the product and expand the engineering organization, we are looking for an additional technical support engineer who can specialize in responding to technical inquiries and investigating problems that occur in specific environments. The Technical Support Engineer will be responsible for understanding product functions and technologies used across the board, responding to technical inquiries from customers, and investigating problems that occur in specific environments.

Responsibilities

Research and respond to technical inquiries from users and customer success teams.
Investigate issues specific to a particular environment (website, browser, etc.)
Develop features and improve stability based on the results of the above inquiries and investigations.

Required Qualifications

Being able to work in Japan standard time (Working partially in JST can be discussed)
Over 3 years of frontend development experience using frameworks such as React, Vue.js, Angular
Modern development experience with Agile or Scrum
Non-native Japanese speakers: Business level Japanese (both spoken and written)
Non-native English speakers: English language skills at a level that allows for daily conversation and reading of documents

Desirable Skills & Experience

Experience in backend development using modern frameworks
Experience in a role that requires communication with customers
Experience in technical support for software products
Experience in modern development with Agile and Scrum
Experience with E2E test automation using Selenium and Appium
ISTQB/JSTQB certification

Desired Personality Traits

A passion for troubleshooting
A broad understanding of various technology stacks
Good at determining the cause of problems from execution logs and error information

Selection Process

1. Online coding test

2. Technical interview

3. Technical assignment

4. Final interview

*We will ask you to provide references after the final interview.

APPLY NOW ➜Japanese Required ⚠️

About Autify

Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.

Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.

Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.

QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.

Japanese Language Policy
Autify doesn’t require Japanese skills for engineers. All oral and written communications (including slack and all documentation) is in English, so there’s no need for engineers to speak Japanese.
Visa Sponsorship
Autify’s flexible when it comes to helping you get a visa. They’re willing to hire people currently living overseas and sponsor your visa (as long as you fulfill the Japanese visa eligibility requirements). Autify also allows working from abroad while waiting for your visa to be approved.

They’re even open to having people continue to work remotely from outside of Japan longer-term as long as you can be available during normal business hours in the JST time zone.
Paid Leave
10 days of paid leave and 5 days of sick leave plus public holidays in Japan.
Benefits
💹 Employee stock option plan

💻 New tech gear (Laptop PC will be lent when joining the company)

👩‍🎓 Skill development support

🏠 Remote work allowance

💛 Support for attending conferences

🧡 Seminar participation support

📕 Book purchases

👶 Parental Leave

👩‍🏫 English learning/skill improvement program support

💜 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance
Remote Work
Autify is working 100% remotely currently, so they don’t require members to live in Tokyo, if you are able to relocate to Japan. They also have quarterly in-person meetings in Tokyo but it’s not mandatory to commute to Tokyo once every three months. You can also join remotely.

Note: We welcome remote work from other countries as long as you can work during the JST time zone. Those living outside of Japan will remotely join quarterly in-person meetings.
Work style
Work hours: Full flex time (No Core Time!)

Autify allows their members to choose their own hours as long as they average 8 hours a day each month. There may be times when you’re expected to join meetings and you may need to be online during the JST time zone, but otherwise work hours are flexible.