Technical Support Engineer
- Remote OK - Worldwide
- Full-time
- August 22, 2022
Why we are hiring
Autify provides products that automate E2E testing of web and mobile applications. Each application under test has a different UI implementation and consists of a diverse technology stack. And they often create compatibility issues with Autify itself. The role of Autify's Technical Support Engineer is to solve these problems and automate the world's various applications. We are looking for intellectually curious individuals with a passion for troubleshooting and problem solving to join our team and help us achieve our mission of "enabling our customers to use Autify to solve their problems without stress.
Responsibilities
- Research and respond to technical inquiries from users and customer success teams
- Investigate issues specific to a particular environment (website, browser, etc.)
- Develop features and improve stability based on the results of the above inquiries and investigations
Requirements
- Being able to work in Japan standard time (Working partially in JST can be discussed)
- Over 3 years of experience in web application development
- Modern development experience with Agile or Scrum
- Non-native Japanese speakers: Business level Japanese (both spoken and written)
- Non-native English speakers: English language skills at a level that allows for daily conversation and reading of documents
Preferred
- Experience in web frontend development using modern frameworks such as React, Vue.js, and Angular
- Experience in backend development using modern frameworks
- Experience in iOS or Android application development
- Experience in E2E test automation using Selenium and Appium
- Experience in technical support or customer support for software products
- ISTQB/JSTQB certification
Desired personality traits
- Someone with a passion for troubleshooting
- Someone with a broad understanding of various technology stacks
- Someone who is passionate about digging deep into the problems and identifying the issues
- Someone who is good at determining the cause of problems from execution logs and error information
About Autify
Autify, Inc.は、米国トップアクセラレーター「Alchemist Accelerator」を日本人チームとして初めて卒業した、サンフランシスコ創業のスタートアップです。私たちは「技術の力で人々の創造性を高める」をミッションとして掲げ、AIを用いたソフトウェアのテスト自動化プラットフォーム「Autify」を開発・提供しています。
市場の変化が激しい昨今、ソフトウェアを素早くリリースすることが求められており、アジャイル開発が主流となってきました。実際にグローバルでは92%がアジャイル開発を採用しており、そのうち71%が週一回以上のリリースを希望しています。そのようなサイクルでは、人手の検証作業は時間がかかりすぎるため、自動化への移行が急務となっています。私たちのサービスは、そのような重大課題を解決し、顧客のソフトウェア開発における競争力を高めることができます。 QAのグローバル予算は120兆円にも登ると言われており、私たちはこの巨大なグローバルマーケットを勝ち取るため、日本のみならず海外への早急な展開をしていきます。
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