Why we are hiring

Autify provides products that automate E2E testing of web and mobile applications. Each application under test has a different UI implementation and consists of a diverse technology stack. And they often create compatibility issues with Autify itself. The role of Autify's Technical Support Engineer is to solve these problems and automate the world's various applications. We are looking for intellectually curious individuals with a passion for troubleshooting and problem solving to join our team and help us achieve our mission of "enabling our customers to use Autify to solve their problems without stress.

Responsibilities

• Research and respond to technical inquiries from users and customer success teams
• Investigate issues specific to a particular environment (website, browser, etc.)
• Develop features and improve stability based on the results of the above inquiries and investigations

Requirements

• Being able to work in Japan standard time (Working partially in JST can be discussed)
• Over 3 years of experience in web application development
• Modern development experience with Agile or Scrum
• Non-native Japanese speakers: Business level Japanese (both spoken and written)
• Non-native English speakers: English language skills at a level that allows for daily conversation and reading of documents

Preferred

• Experience in web frontend development using modern frameworks such as React, Vue.js, and Angular
• Experience in backend development using modern frameworks
• Experience in iOS or Android application development
• Experience in E2E test automation using Selenium and Appium
• Experience in technical support or customer support for software products
• ISTQB/JSTQB certification

Desired personality traits

• Someone with a passion for troubleshooting
• Someone with a broad understanding of various technology stacks
• Someone who is passionate about digging deep into the problems and identifying the issues
• Someone who is good at determining the cause of problems from execution logs and error information