Technical Support Engineer
- Remote OK - Worldwide
- Full-time
- August 22, 2022
Why we are hiring
Autify provides products that automate E2E testing of web and mobile applications. Each application under test has a different UI implementation and consists of a diverse technology stack. And they often create compatibility issues with Autify itself. The role of Autify's Technical Support Engineer is to solve these problems and automate the world's various applications. We are looking for intellectually curious individuals with a passion for troubleshooting and problem solving to join our team and help us achieve our mission of "enabling our customers to use Autify to solve their problems without stress.
Responsibilities
- Research and respond to technical inquiries from users and customer success teams
- Investigate issues specific to a particular environment (website, browser, etc.)
- Develop features and improve stability based on the results of the above inquiries and investigations
Requirements
- Being able to work in Japan standard time (Working partially in JST can be discussed)
- Over 3 years of experience in web application development
- Modern development experience with Agile or Scrum
- Non-native Japanese speakers: Business level Japanese (both spoken and written)
- Non-native English speakers: English language skills at a level that allows for daily conversation and reading of documents
Preferred
- Experience in web frontend development using modern frameworks such as React, Vue.js, and Angular
- Experience in backend development using modern frameworks
- Experience in iOS or Android application development
- Experience in E2E test automation using Selenium and Appium
- Experience in technical support or customer support for software products
- ISTQB/JSTQB certification
Desired personality traits
- Someone with a passion for troubleshooting
- Someone with a broad understanding of various technology stacks
- Someone who is passionate about digging deep into the problems and identifying the issues
- Someone who is good at determining the cause of problems from execution logs and error information
About Autify
Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.
Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.
Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.
QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.
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