close-Technical Enablement Engineer
- Tokyo
- Remote OK
- Full-time
- October 31, 2020
Job Description
The team:
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
The opportunity:
A Technical Enablement Manager (TEM) will continue to provide “white glove” technical service to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TEM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
You will:
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Mentor and train the customer’s champions
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success
Requirements:
- Possess a solid technical grounding with hands-on experience of IT Operations
- You have a never-ending passion for learning
- You are a self-starter, tech-savvy professional and it’s easy for you to understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everything in between
- Previous experience with AWS, Azure or GCP
- Speak Japanese and English
Bonus points:
- Previous experience working as a TEM/TAM supporting mid-market and/or Enterprise customers in the cloud space
- You have experience using Datadog and/or other cloud monitoring tools.
- Containerization tools e.g. Docker, Kubernetes or Rancher etc..
- scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc..
About Datadog
Datadogはハイブリッドクラウドアプリケーションの監視サービスです。組織の俊敏性向上、効率の向上を支援し、アプリケーションと組織全体にわたるエンドツーエンドの可視性を提供します。 私たちのSaaS製品は、デジタルトランスフォーメーション、クラウド移行、顧客のテクノロジースタック全体のインフラストラクチャ監視を可能にするために、幅広い業界のあらゆる規模の組織で使用されています。
私たちは、健康的なワークライフバランス、一人一人のキャリアの成長、フレンドリーな企業文化を推進しています。熱意、謙虚さ、オープンさを大切にし、誰もが自らの個性を活かして活躍できると感じられる、包括的なカルチャーを創造することを信じています。
世界はますますデジタル化しており、COVID-19の危機があっても、変わることはありません。事実、消費者の習慣がコロナ時代に合わせてシフトするにつれて、企業のデジタル化は加速し続けています。
私たちの顧客は今でもDatadogを必要としており、顧客ベースは急成長を続けているため、私たちのビジネスは非常に好調です。世界の多くがクラウドに移行する中、あなたもDatadogと一緒に新しい挑戦をしてみませんか?
英語力を活かして、世界的IT企業で活躍するチャンス!英語 or 日本語の語学サポートもしっかりあるため、語学力を身に付けながら成長できる環境です ?
(求める言語レベル:日本語ビジネスレベル / 英語ビジネスレベル)
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