Micoworks

Micoworks helps design conversations between brands and their customers, enabling advanced marketing and quality customer management.

Through intentional communication, they believe that brands can be empowered to deliver exceptional products and services to their customers.

Service Overview

Micoworks is developing multiple products with the aim of building an ecosystem of conversational experiences.

From 2024, Micoworks will focus on developing services that utilize AI, and have plans to release multiple products in the near future.

Here are the services currently under development at Micoworks.

MicoCloud

MicoCloud is a marketing platform that optimizes communication between companies and their customers.

Micoworks also provides a one-stop service from consulting to operational support for clients.

Currently, the system has been introduced to more than 1,000 brands and is contributing to the business growth of BtoC companies in the human resources, finance, real estate, car dealership, and other industries.

Micomii

Micomii is a marketing tool for store operators to increase regular customers easily using LINE official accounts. The tool can be set up on a smartphone, and businesses can automate the coupon and messaging functions to customers depending on their specialized information.

The service is focused on solving problems faced by small restaurant owners, who want effective ways to use the LINE official account features, replace stamp cards with digital ones, and more.

MicoVoice

MicoVoice is an AI call service that specializes in outbound calls (over-the-phone calls).

Many companies need to call customers to provide their services, but customers tend not to answer the phone. This creates a gap between required labor costs and productivity.

Micowork’s team of engineers has over 20 years of experience in the conversational AI domain. They have leveraged their experience to provide services that help clients focus on the customer experience and improve customer satisfaction.

BizClo

BizClo is a joint product with LINE Yahoo!

It's a business chat service that uses official LINE accounts to allow companies to communicate with their customers for sales and customer support.

It provides a solution for B2C businesses (finance, human resources, real estate, automobiles, etc.) that handle high unit price products, to establish a third point of contact with end-user customers on a one-to-one basis. This way, businesses can utilize another method of communication via LINE, in addition to e-mail and telephone calls.