Product Manager - Osaka

Job Overview

Building on the robust customer base of "MicoCloud," which boasts a retention rate exceeding 99%, and a business environment poised for expansion into multiple adjacent domains, you will have the opportunity to focus entirely on creating exceptional products.

This is supported by an organizational framework featuring a sales team with strong proposal planning capabilities and a customer success (CS) team committed to achieving client outcomes.

You will leverage this environment to engage in the development and progress management of either the existing "MicoCloud" product or new product initiatives.

Our company has established a global development framework, and collaboration with engineers at our Japan, India, and Philippines offices is currently accelerating.

As a result, there is a growing need for a bilingual (Japanese and English) Product Manager (PdM) who can lead product development effectively.

Responsibilities We Would Like to Entrust to You

We expect you to take charge of identifying and analyzing customer challenges through interviews and quantitative research, and defining "what to create" and "why to create it."

The Product Manager (PdM) role at Micoworks encompasses the following three major responsibilities:

• Realizing and Driving Business Strategy
  
  • Execution Planning
  • Driving tasks based on strategic objectives.
  • Promoting development in a high-uncertainty environment.
  • Strategic Understanding
  • Understanding SaaS strategy.
  • Grasping the business (sales) strategy.
    
    
• Defining ‘What We Should Build’
  
  • New Products
  • Managing the 0→1 product cycle, from identifying customer challenges to conceptualizing new products (why, what), breaking them down into
  • MVPs, and planning Go-to-Market strategies. (Note: We’ll discuss our current concepts and ideas during the interview process.)
  • Existing Products
  • Creating product roadmaps and planning, implementing, and launching new features to strengthen our competitive Moat.
    
    
• Managing Product Quality
  
  • Managing 1→10 and 10→100 product growth to amplify the value provided by the product.
  • When necessary, engaging in hiring, team building, and coordinating with stakeholders to support product development efforts.

The Appeal of Micoworks

Micoworks has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Micoworks, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

Our Service
Overview of "MicoCloud"

• MicoCloud offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
• By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
• Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
• The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.

Challenges We Address

Leadership in the Conversational Commerce Market
In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.
Streamlining Marketing Operations
Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

The Appeal of Working at Micoworks

• A "Growing Market × Growing Company"
  The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
  Achieved 500% business growth in just two years in the marketing SaaS domain.
  Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
  Established the No.1 position in LINE marketing within Japan.
  
  
• A Customer-Centric Approach
  Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
  The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.
  
  
• The People You Work With
  Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
  Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
  Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.

Required Skills

• Over 3 years of experience as a Product Manager.
• Bilingual proficiency in Japanese and English. One language must be at a native level, and the other at least conversational.

Preferred Skills

• Experience in web application development.
• Prior experience working at a startup.
• Ideal Candidate Traits
• Able to think strategically with a broad perspective, free from existing constraints.
• Naturally inclined to continuous learning as part of daily routine.
• Capable of overcoming challenges independently, even in difficult situations.
• Demonstrates integrity and a strong sense of responsibility.
• Skilled in structuring and articulating ideas or delivering outputs.
• Open communicator with excellent collaboration skills.
• Proficient at rallying others and driving projects forward effectively.

Not a Fit If:

• You have a tendency toward blaming others.
• You strongly exhibit a "waiting for instructions" mindset.
   

Recruitment Process

• Casual Interview
  ※ A session where the VPoP introduces the company, product, and development organization while addressing any questions from the candidate.
  ↓
• First Interview
  ※ The VPoP or Senior PdM will discuss in-depth the candidate’s professional skills as a PdM, past experiences, and future career aspirations. We will ask about challenges faced during development projects, how they were resolved, and the results achieved.
  ↓
• Second / Final Interview
  ※ Based on your past experiences, we will explore how your values and behavioral traits align with our company culture. One or two interviews are planned following the first interview.
  ↓
• Reference Check (via BackCheck)
  ※ This process involves nominating two individuals who have previously worked with you.
  ↓
• Offer Discussion
  ※ In some cases, a follow-up meeting will be conducted prior to the offer discussion to align on expectations and roles.

Work Location    

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

Average On-Site Frequency 

• About 4 days per month.

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

Work system   

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

Holidays and Leave

• Weekends (Saturday & Sunday), national holidays
• Year-end and New Year holidays
• Summer vacation
• Bereavement leave
• Paid leave (10 days granted upon joining, with additional days based on tenure)
• Other company-designated holidays

Probationary Period    

• Generally 3 months (no changes in compensation or benefits during this period).

Benefits    

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support