SaaS Management Department Manager (Global IT Division, Tokyo)

Overview

While productivity is a crucial factor for Money Forward as it grows into a Big Tech company, there are currently several challenges with SaaS selection and operation, and we are not always able to provide the optimal IT working environment.

It is an urgent task for the Information Systems Division to plan and operate a SaaS portfolio befitting a global company of 5,000 people, and to contribute to the further acceleration of development and business by thoroughly promoting their utilization.

We are looking for an individual who can join us in this exciting phase of transformation from a Japanese startup to a global enterprise, and drive projects related to SaaS introduction and operation as a SaaS Management Department Manager, collaborating with internal and external stakeholders!

About the Department

The Corporate SaaS Management Department within the Global IT Division, where you will be assigned, manages and promotes the utilization of SaaS used by all group employees, including those in overseas offices (Vietnam, India).

The team's mission is "To provide a state where all employees can focus on essential value creation through SaaS," and they are responsible for the following tasks:

• Operational management and improvement of SaaS used across the group (Google Workspace, Slack, Zoom, etc.)
• Planning, selection, introduction, adoption, and operation of newly introduced SaaS
• Support for the utilization of company-wide standard SaaS
• Standardization and optimization of IT costs
• Formulation of SaaS portfolio and AI utilization plans with a view towards long-term management strategies

Responsibilities and Duties

You will be managing a team that is involved in everything from planning and promotion related to SaaS management to actual operation, based on your interests and experience.  This role will require you to provide technical guidance for the team as well as managing projects that are aligned with the goals of the organizations (aka Player/ Manager).  You will be in charge of large-scale projects affecting the entire group, working in coordination with overseas offices such as Vietnam and India in addition to domestic locations.

• Research on SaaS functions and promotion of their utilization (including AI utilization)
• Definition of company-wide information sharing methods, SaaS selection, and introduction
• Establishment of group-wide management policies and operational setup (license granting, inventory, change management, etc.)
• Budget planning and expenditure management, building relationships with vendors
• Business process improvement for manual operations
• Internal help desk tasks:
  • Handling inquiries
  • Building and managing knowledge for users

Required Skills and Experience

• Five or more years of experience of project management.
• Expertise in user and group provisioning standards, including hands-on experience with SAML, SCIM etc.
• Experience in leading an implementation of SaaS/ERP products in medium to large organizations.
• A working knowledge of Generative AI, and AI from an end user perspective, and have experience using it in a corporate environment
• Experience in leading the planning, requirements definition, introduction, and operation of internal systems
• Experience operating corporate IT SaaS (Google Workspace, Slack, Jira, etc.)
• Able to work in a networked organization

Preferred Skills and Experience

• A track record of managing IT licenses and negotiating license agreements.
• Experience in managing or designing an Identity Access Management system.
• Experience in improving operations using SaaS Web APIs, etc.
• Work experience at a System Integrator (SIer), enterprise cloud solutions provider,  or IT consulting firm
• A project management certification: PMP and/or Agile Project Management certification
• Experience in AI development and/or experience in using AI tools to improve development processes.
  • Money Forward is at a major turning point, shifting "from Cloud to AI." We are currently driving "AX (AI Transformation)"—the next step beyond DX—with the goal of providing "Digital Workers," where AI agents autonomously execute tasks. As we enter a phase of evolving into Japan's No. 1 back-office AI company by integrating AI agents into all of our products in the future, we are looking for individuals who can contribute to AI-driven development and value creation.

Language Requirements

• Business basic level Japanese (JLPT N2, CEFR B2 equivalent or higher)
• Business basic level English (TOEIC 700 equivalent or higher)

Who We’re Looking For

• Agrees with Money Forward's MVVC (Mission, Vision, Value, Culture) and has a sense of contribution to improve the working environment for employees
• Has the ability to communicate smoothly and politely with internal and external stakeholders and negotiate effectively
• Has the mindset to proactively take ownership and catch up on things they have no experience with
• Is highly curious, catching up on the latest technology and SaaS trends, and thinking about their utilization within the company
• Possesses a sense of responsibility and ethical standards as an IT administrator

Work Style and Experience Gained

• There is an environment where you can drive your own improvement proposals with discretion in a fast-paced setting, and the company culture encourages challenges, allowing you to gain much experience depending on your desire.
• You can work on problem-solving in a department that affects all employees.
• The proximity to employees, who are the users, provides many opportunities to receive direct words of appreciation.
• The Global IT Headquarters also has groups responsible for IdP (Identity Provider)/Device Management/Help Desk. Since there are many closely related parts, we collaborate to proceed with our work.

Tools Used

• Office Suite: Google Workspace
• Collaboration: Slack, Zoom, Jira, Miro, Figma, etc.
• IdP: Entra ID (formerly Azure Active Directory)
• Public Cloud: AWS, GCP

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

• Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
• Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
• Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
• Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.