Product Designer

Tokyo
Remote OK
Full-time
November 26, 2025

We are Zeals

「会話をデザインし、コンバージョンを促進する」

Zealsは単なるチャットボットではありません。

私たちの自動化チャットソリューションと会話型テクノロジーは、消費者のオンラインでの購買行動やアクションのあり方を変えています。

Zealsは、従来「関心が低い」と見られていた顧客を、メッセージングアプリ上で設計されたチャットを通じて「価値ある顧客」に変換します。

AIを活用した、人間によってデザインされた会話フローをチャットプラットフォーム全体で提供することで、ブランドは消費者とのパーソナライズされた自動会話を構築し、顧客の嗜好を深く理解するとともに、快適でシームレスなショッピング体験を提供できます。

ここ3年間、私たちは素晴らしい成果を上げてきました。日本国内でも多くの企業から支持され、480社以上の企業がモバイルビジネスを成長させるために当社のチャットコマースを活用しています。

私たちの目標はシンプルです。「インターネット上でのホスピタリティを革新する」ことで、これまで実店舗でしか提供できなかったデジタルカスタマーサービス体験を解放することです。

<まだ始まったばかり…

すでに世界中で480社以上の企業が当社のプロダクトを活用しており、米国市場でのシェア拡大と指数関数的な成長を目指すうえで絶好のポジションにあります。

グローバル展開も視野に入れ、投資家からも大きな注目を集めており、Salesforce Venturesの支援のもと、最近では約4,000万ドルの資金調達に成功しています。

ポジションについて (About the position)

Zeals のデザインチームにおいて、ハンズオンで活躍するシニアデザイナーの一人としてご活躍いただきます。

戦略段階から実行まで、高いインパクトを持つプロダクトイニシアチブをリードし、ユーザー中心でありながら、ビジネス上も重要な体験を形にしていただきます。

デザインシステムの進化を主導し、インタラクションデザインやビジュアルデザインの品質向上を推進するとともに、組織のデザイナーのメンターとして育成に関わり、ロールモデルとしてもご活躍いただきます。

また、プロダクト、エンジニアリング、リサーチ、ビジネスなどの各分野のリーダーと連携し、ビジョン策定、優先順位の整合、複雑な課題の解決にも取り組んでいただきます。

業務内容（Responsibilities）

事業インパクトが大きく、可視性の高いプロダクトデザイン案件をリードし、実行する
UX / UI / インタラクションデザインにおける深い専門性を活かし、スケーラブルで洗練された体験を設計する
プロダクト全体の品質と一貫性を高めるデザイン基準を策定し、その実行を牽引する
各部門のリーダーと協働し、プロダクト戦略を策定するとともに、ユーザー視点を意思決定の中心に据える
デザインシステムの進化を推進し、スピード・一貫性・ビジュアル品質の向上を実現する
シニア／ジュニア問わずデザイナーの育成・サポートを行い、チーム全体の強化に貢献する
組織全体にユーザー中心の思考を浸透させ、デザインがビジネス成果に貢献できるよう役割を高める
戦略的なリサーチ機会を見極め、UX リサーチャーと連携して有用なインサイトを導き出す

応募要件（Requirements）

プロダクトデザインの実務経験 6 年以上、かつ高いビジネスインパクトを生み出した実績
デザインクラフトの高さやプロダクト・チームに対する戦略的貢献が分かるポートフォリオ
UX / UI / インタラクションデザイン原則への深い理解と、細部へのこだわり、システム思考
大規模プロダクトにおけるデザインシステムの構築・改善のご経験
優れたストーリーテリングおよびコミュニケーション能力（ステークホルダーとの整合・共感・影響力）
他デザイナーの育成およびサポートのご経験
曖昧な状況でも自律的に構造化し、前に進める力
Figma の高い熟練度
日本語ネイティブレベル

歓迎要件（Nice to haves）

デザインオペレーションやワークフローツールに関する知識・ご経験

APPLY NOW ➜Japanese Required ⚠️

Design

About Zeals

The #1 Japanese Conversational Commerce Solution.

ZEALS is not another chatbot. They are the #1 Japanese conversational commerce solution. Using AI-powered, human-designed conversation flows across chat platforms, ZEALS enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

Phenomenal Growth
Having nearly doubled revenue YOY the last few years, targeting a 290B TAM, ZEALS benefits from a strong product market fit, clear ROI tied to their solution, and high customer retention rates. With over 480+ enterprise companies currently using their product globally, including well-known brands like L’Oreal and Nissan, ZEALS is well positioned to capture market share and drive exponential growth both in the Japan and US market as their next target region. Investors have taken notice – they raised nearly $40M and were backed by Salesforce Ventures in May of 2022, and they are planning to use these funds to continue their aggressive investment in both technology and people.

ZEALS is Revolutionizing Hospitality on the Internet
ZEALS enables consumers to purchase and reserve products via a well-designed conversational experience. The goal is simple: to “revolutionize hospitality on the Internet,” unlocking digital customer service experiences that used to be limited to physical stores previously. By allowing customers to converse about their purchase before making it, purchase rates are increased by about 5 times, driving a 9.6% average conversion rate across 1.5 million monthly active users. ZEALS’ service is widely adopted across verticals including ecommerce/DTC, travel, cosmetics, fitness and fintech.

Won LinkedIn Top Startups Award Twice in a Row
ZEALS has received the LinkedIn Top Startups award twice in a row. They believe this is a testament to their growth and ability to attract great talents–who could potentially be your colleagues!

Opportunities to Socialize
ZEALS provide a club activity allowance, a “shuffle lunch” allowance for having cross-departmental lunches, and ZEALS Bar, free flowing beer party.

Japanese Language Policy
At ZEALS, the product and technology team members primarily speak English (dev-related discussions happen in English on Github or Slack). There might be occasional discussions in Japanese, but most Slack messages are in English (or both languages).

As for meetings, all dev-related discussions take place in English. Given the above, Japanese skills are not required for most positions in the Product & Technology departments. However, one unique aspect of ZEALS’ culture is the desire to increase teamwork and engage with each other, which is why many Japanese members are working on their English skills while many non-Japanese members also work to improve their Japanese skills.

In order to build a truly global team, ZEALS has many multilingual members that proactively support the rest of the team to ensure smooth communications.

Even outside of the Product & Technology departments, all important company-wide announcements are made in both English and Japanese. For example, hiring announcements, new product launches etc. are generally announced in both Japanese and English.

Also, simultaneous interpretation for presentations at large meetings and events is provided to ensure that everyone gets the information they need.
Paid Leave
- All Japanese public holidays off
- 10 days of PTO (awarded 3 months after joining) in the first year
- 5 refreshment leave days per year
- Summer Holidays, Year-end Holidays, Childcare Leave, Congratulations/Bereavement Leave
Benefits
Here are some examples of the benefits which full-time employees can receive:

💻 Loaned Laptops

🇯🇵 Translation Support (EN<>JP)

👶 Shorter Work Hours for Employees Taking Care of Children

👶 Parental Leave

👕 Flexible Dress Code

💜 Social Security / Insurance Benefits Included

🏥 Healthcare Insurance, Periodic Health Checks

💚 Pension Insurance

🚃 Commuter Reimbursement
Remote Work
Although ZEALS requires you to either be in or relocate to Japan, once you’re here, you can choose whether you work from home or in the office.
- Full-time employees in Japan can work from home or come to the office. Transportation reimbursement to and from the office is available and people living close to the office can receive a housing allowance.
- If you’re not based in Japan yet, you can work from overseas while we help you obtain a Japanese working visa.
- Work from your home country 2 months per year.
Work style
ZEALS is flexible when it comes to working hours. They have core time from 1:00pm to 3:00pm JST, but otherwise you’re free to set up your day however you want to meet the monthly working hour requirements.
Values

FROM ZEAL

< Passion >
Good things come from giving it your all

BET ON PARADOX

< Unorthodox >
Never settle for the established norm

UNITED WILL

< Team >
Teamwork is the heart of achievement

Office

The ZEALS office is in the heart of Tokyo, situated in Meguro, near Gajoen, a famous hotel known for hospitality. You can work from the office at a desk as well as use small booths or meeting rooms. You can hook your laptop to large screens and sit in Ergohuman chairs. Lounge areas and standing tables are also available. Everyone is free to choose the work style that works best for them, either full-remote or in the office.