Product Designer

Partial Remote
Full-time
February 25, 2026

We are Zeals

「会話をデザインし、コンバージョンを促進する」

Zealsは単なるチャットボットではありません。

私たちの自動化チャットソリューションと会話型テクノロジーは、消費者のオンラインでの購買行動やアクションのあり方を変えています。

ー Zealsのメッセージングアプリ上で設計されたチャットを通じ、関心が低いとみなされていたお客様を、関心・興味のあるお客様へと転換するー

AIを活用し、人によってデザインされた会話フローをチャットプラットフォーム全体で提供することで、消費者とのパーソナライズされた会話を構築し、お客様の嗜好を深く理解するとともに、快適でシームレスなショッピング体験を提供することが可能です。

私たちは目覚ましい成果を上げ続けています。

日本国内はもとより、グローバル展開も視野に入れ、投資家からも大きな注目を集めており、Salesforce Venturesの支援のもと、近年、約4,000万ドルの資金を調達。

世界480社以上の企業がモバイルビジネスを成長させるためにZealsのチャットコマースを活用しています。

私たちの目標はシンプルです。

「インターネット上でのホスピタリティを革新すること」

これまで実店舗でしか提供できなかったデジタルカスタマーサービス体験の解放を目指しています。

ポジションについて (About the position)

Zeals のデザインチームにおいて、ハンズオンで活躍するシニアデザイナーの一人としてご活躍いただきます。

戦略段階から実行まで、高いインパクトを持つプロダクトイニシアチブをリードし、ユーザー中心でありながら、ビジネス上も重要な体験を形にしていただきます。

デザインシステムの進化を主導し、インタラクションデザインやビジュアルデザインの品質向上を推進するとともに、組織のデザイナーのメンターとして育成に関わり、ロールモデルとしてもご活躍いただきます。

また、プロダクト、エンジニアリング、リサーチ、ビジネスなどの各分野のリーダーと連携し、ビジョン策定、優先順位の整合、複雑な課題の解決にも取り組んでいただきます。

業務内容（Responsibilities）

事業インパクトが大きく、可視性の高いプロダクトデザイン案件をリードし、実行する
UX / UI / インタラクションデザインにおける深い専門性を活かし、スケーラブルで洗練された体験を設計する
プロダクト全体の品質と一貫性を高めるデザイン基準を策定し、その実行を牽引する
各部門のリーダーと協働し、プロダクト戦略を策定するとともに、ユーザー視点を意思決定の中心に据える
デザインシステムの進化を推進し、スピード・一貫性・ビジュアル品質の向上を実現する
シニア／ジュニア問わずデザイナーの育成・サポートを行い、チーム全体の強化に貢献する
組織全体にユーザー中心の思考を浸透させ、デザインがビジネス成果に貢献できるよう役割を高める
戦略的なリサーチ機会を見極め、UX リサーチャーと連携して有用なインサイトを導き出す

応募要件（Requirements）

プロダクトデザインの実務経験 6 年以上、かつ高いビジネスインパクトを生み出した実績
デザインクラフトの高さやプロダクト・チームに対する戦略的貢献が分かるポートフォリオ
UX / UI / インタラクションデザイン原則への深い理解と、細部へのこだわり、システム思考
大規模プロダクトにおけるデザインシステムの構築・改善のご経験
優れたストーリーテリングおよびコミュニケーション能力（ステークホルダーとの整合・共感・影響力）
他デザイナーの育成およびサポートのご経験
曖昧な状況でも自律的に構造化し、前に進める力
Figma の高い熟練度
日本語ネイティブレベル

歓迎要件（Nice to haves）

デザインオペレーションやワークフローツールに関する知識・ご経験

APPLY NOW ➜Japanese Required ⚠️

Design

About ZEALS

Build AI that Brings Japanese Omotenashi to the World

ZEALS is an AI company building intelligent products inspired by the Japanese concept of Omotenashi—anticipating people's needs and delivering exceptional experiences. What began as Japan's leading conversational commerce platform has evolved into an AI-native company developing products across autonomous AI agents and robotics.

Today, ZEALS operates three core businesses:

ZEALS AI Engagement, helping enterprise companies deliver personalized customer experiences through AI.
Omakase.ai, a platform for building autonomous AI agents capable of understanding, communicating, and taking action across voice and chat.
Omakase Robotics, developing a robot-agnostic AI operating system that enables robots to work naturally alongside people in real-world environments.

Together, these businesses share a single mission: creating AI that understands people, acts autonomously, and brings the spirit of Japanese hospitality to both digital and physical experiences.

From Market Leader to AI Pioneer

ZEALS established itself as the market leader in conversational commerce in Japan, working with hundreds of enterprise customers across industries including retail, beauty, travel, finance, and automotive.

Building on years of experience designing AI-powered customer interactions, the company has expanded into generative AI and embodied AI. Omakase.ai quickly gained international recognition after launching as the #1 Product of the Day on Product Hunt, with thousands of AI agents created by users within its first months. Meanwhile, Omakase Robotics is applying the same AI capabilities to the physical world, developing software that enables robots to perform meaningful work in human environments.

With teams spanning AI, machine learning, cloud infrastructure, robotics, and product engineering, ZEALS continues to invest aggressively in technologies that shape the future of intelligent systems.

Building the Future of AI

Rather than treating AI as a feature, ZEALS builds products where AI is the core technology. Engineers work across a wide range of challenging technical domains, including:

Autonomous AI agents
Voice AI and multimodal interaction
Large Language Models (LLMs)
Retrieval-Augmented Generation (RAG)
Distributed cloud infrastructure
Robotics software
Computer vision
Real-time systems

Small, highly autonomous teams own products end-to-end, from research and prototyping to deployment and continuous iteration. Engineers collaborate closely with product managers, designers, and AI researchers to rapidly ship new capabilities and solve real-world customer problems.

A Place to Grow

ZEALS has built a culture around ownership, rapid learning, and continuous experimentation. Employees are encouraged to challenge assumptions, move quickly, and take responsibility for delivering meaningful outcomes. The company also supports collaboration beyond day-to-day work through cross-functional lunches, club activities, social events, and opportunities to connect across teams.

Japanese Language Policy
At ZEALS, the product and technology team members primarily speak English (dev-related discussions happen in English on Github or Slack). There might be occasional discussions in Japanese, but most Slack messages are in English (or both languages).

As for meetings, all dev-related discussions take place in English. Given the above, Japanese skills are not required for most positions in the Product & Technology departments. However, one unique aspect of ZEALS’ culture is the desire to increase teamwork and engage with each other, which is why many Japanese members are working on their English skills while many non-Japanese members also work to improve their Japanese skills.

In order to build a truly global team, ZEALS has many multilingual members that proactively support the rest of the team to ensure smooth communications.

Even outside of the Product & Technology departments, all important company-wide announcements are made in both English and Japanese. For example, hiring announcements, new product launches etc. are generally announced in both Japanese and English.

Also, simultaneous interpretation for presentations at large meetings and events is provided to ensure that everyone gets the information they need.
Paid Leave
- All Japanese public holidays off
- 10 days of PTO (awarded 3 months after joining) in the first year
- 5 refreshment leave days per year
- Summer Holidays, Year-end Holidays, Childcare Leave, Congratulations/Bereavement Leave
Benefits
Here are some examples of the benefits which full-time employees can receive:

💻 Loaned Laptops

🇯🇵 Translation Support (EN<>JP)

👶 Shorter Work Hours for Employees Taking Care of Children

👶 Parental Leave

👕 Flexible Dress Code

💜 Social Security / Insurance Benefits Included

🏥 Healthcare Insurance, Periodic Health Checks

💚 Pension Insurance

🚃 Commuter Reimbursement
Remote Work
Although ZEALS requires you to either be in or relocate to Japan, once you’re here, you can choose whether you work from home or in the office.
- Full-time employees in Japan can work from home or come to the office. Transportation reimbursement to and from the office is available and people living close to the office can receive a housing allowance.
- If you’re not based in Japan yet, you can work from overseas while we help you obtain a Japanese working visa.
- Work from your home country 2 months per year.
Work style
ZEALS is flexible when it comes to working hours. They have core time from 1:00pm to 3:00pm JST, but otherwise you’re free to set up your day however you want to meet the monthly working hour requirements.
Values

FROM ZEAL

< Passion >
Good things come from giving it your all

BET ON PARADOX

< Unorthodox >
Never settle for the established norm

UNITED WILL

< Team >
Teamwork is the heart of achievement

Office

The ZEALS office is in the heart of Tokyo, situated in Meguro, near Gajoen, a famous hotel known for hospitality. You can work from the office at a desk as well as use small booths or meeting rooms. You can hook your laptop to large screens and sit in Ergohuman chairs. Lounge areas and standing tables are also available. Everyone is free to choose the work style that works best for them, either full-remote or in the office.