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Are You Looking…
- To make a difference at the fastest growing tech company in Japan?
- For a fair working environment where anyone regardless of their background can make an impact
- To invest yourself and take ownership of your work
- Forward to work in a highly flexible, remote-first organization
- To simply have a ton of fun?
We Are Zeals
A communication tech company based out of Tokyo, Japan. We are a group of scrappy and hungry bunch from different walks of life, looking to make an actual impact on the way people and businesses communicate through our AI Chatbot technology. We obsess over bringing hospitality to everyone--be it our customers or you! You’re an individual with unique needs. As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!
Everyone matters here at Zeals--regardless of their background. Be it a young coding prodigy (Yes, our CTO just turned 23) to someone who hardly speaks Japanese. Everyone has a voice. We went from a small, humble apartment to a 300 people organization across multiple time zones (with no sign of stopping) in the span of 7 years--all that thanks to our members’ contributions. So, if you join us, get ready to raise up your voice and spend your time contributing to projects that matter!
Our last 2 years have been phenomenal and we are still growing (with so much untapped potential). While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars. We can promise you full flexibility on your workstyle and co-workers that you can brag about to your friends, family or anyone you meet the next time you go out for a party!
Your Typical Day With Us
- Research, design, and build machine learning systems for prediction, recommendation, and automation
- Select appropriate algorithms and fine-tune models for optimal performances
- Evaluate model performance and suggest improvements where appropriate
- Integrate machine learning models into production
- Staying up-to-date with the latest machine learning technologies and methodologies
- Execute critical phases within the ML lifecycle
What You’ll Need
- Bachelor’s or Master’s degree in a quantitative field such as Computer Science, Mathematics, Statistics, or Machine Learning
- 3 years of work experience as a Machine Learning Engineer or Data Scientist
- Data Science skills:
- Familiarity with recommendation system algorithms, dimensionality reduction, and clustering
- Knowledge on AB testing, statistical sampling, and hypothesis testing
- Development skills:
- Strong proficiency in Python.
- Familiarity with frameworks such as Tensorflow and Pytorch.
- Experience building and deploying machine learning models in a production environment
- Familiarity with model monitoring techniques and tools
What Makes You Stand Out
- Ph.D. in a quantitative field such as Computer Science, Mathematics, Statistics, or Machine Learning
- Hands-on working experience in MLOps frameworks
- Extensive knowledge, and ideally work experience, in recommendation systems, deep learning, and optimization methods and some experience in Natural Language Processing.
- Familiarity with:
- reinforcement learning
- image analysis
- customer experience and customer journey in e-commerce
- Experience in Big Data technologies
Don’t just take our word for it
Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and ability to attract outstanding talents–who could potentially be your colleague!
Ready to roll up our sleeves
We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, while we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! As an employer, we are ready to roll up our sleeves and change the status quo if it means improving your experience!
- Salary Range: competitive (performance review every 6 months)
- Performance review: twice a year
- Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
- Visa support: We sponsor visas for suitable candidates. You can expect full visa support from our professional HR team.
- Flexible working: Highly flexible, remote-first international organization
- For Japanese residents: Work from anywhere, interim work from overseas, full flex time
- Housing allowance (within 1.5KM away from the office)
- Club activity allowance
- Shuffle Lunch allowance (Cross department lunch)
- Zeals Bar (bi-weekly free-flow beer party)
About Zeals
Zeals is transforming how companies do customer service using technology. Their top-rated chat commerce tools are designed to help clients provide digital "Omotenashi", Japan's highly-prized brand of hospitality.
Chat Commerce
The “Zeals" service lets users purchase and reserve products while talking with an AI chat bot. The goal is simple: to “revolutionize hospitality on the Internet”.
By integrating directly into chat apps like LINE and Facebook, Zeals unlocks digital customer service experiences that were limited to physical stores previously. By allowing customers to converse about their purchase before making it, they’ve been able to increase the purchase rate by about 5 times.
Their service has already been widely adopted in industries like travel, cosmetics and fintech. And they’ve already helped around 400 companies increase their sales.
In Japan, chatbots are still perceived as a tool for automating customer support, but more companies have been using them for marketing and commerce tasks as well (especially overseas).
China’s hyper-popular “Wechat” has over 8 million chatbots in use for marketing purposes, and there’s a “Conversational Commerce” movement happening in the US as well, with a growing number of services using chat bots for marketing. Zeals is the first solution in Japan to offer “purchase through conversation”.
Tackling a billion-dollar e-commerce trend
Zeals is the #1 Japanese conversational commerce solution, driving a 9.6% average conversion rate across over 1.5 million monthly active users. Using AI-powered, human-designed conversation flows in Instagram DMs and LINE chat, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.
The company has big plans: they’re hoping to expand to foreign markets, add voice features. The combination of their “chat commerce” tech and their communication designer expertise unlock a myriad of possibilities for future expansion. Their ultimate goal is to share Japan’s prized “Omotenashi” culture with the world and enable people to forge new connections with one another. They plan to keep developing new products in service to this vision.
Culture
To make this technological revolution necessary, Zeals is investing in people. They entrust their members with a high degree of autonomy and believe strongly in the need for a deep understanding of technology. The company raised 1.8 billion yen in funding in April 2021, and they’re planning to use these funds to continue their aggressive investment in both technology and people. They’re hoping to double the size of their engineering team in the next year.
Zeals has a highly unique culture among Japanese companies. They eschew the traditional hierarchical system in favor of a work style that emphasizes what people can do. They proactively give opportunities to those who are capable and motivated, and they’re not concerned with things like working hours or age.
They offer a flat hierarchy with a truly diverse group of members, including people coming from over 18 countries. Their work environment is flexible, allowing members to choose their own hours and work 100% remotely if they wish. They also have a culture that embraces new technologies, so they’ve gathered quite a few tech aficionados.
If this culture of a global, engineering-driven company resonates with you, then Zeals wants you to join their team!
Zeals' policies during COVID-19 are as follows:
- Overseas candidates are welcome to apply — and can even continue working from abroad!
- There are currently no meetings that require your physical presence (especially during COVID-19)
- For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.
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