Technology Consultant

Note: While 100% remote, this position gives preference to candidates living near the Greater Tokyo area.

Who We Are:

Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.
Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.

Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator.

And, of course, we are very enthusiastic about open source contributions as well as community building.

The Alpaca Team:

We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company.

Your Role:

The Technology Consultant will operate as the technical expert interfacing with our enterprise customers around the world to help scope and support product integrations from conception to launch, in the following ways:

• Sales process : Driving product discovery to help formulate a product MVP as well as providing product demonstrations. 
• Onboarding Integration : Supporting the integration project as the primary technical resource
• Post Integration: Providing any additional solutioning a partner needs completed such as implementing a new feature

Internally, the Technology Consultant will be a key partner to many teams which includes but is not limited to Product, Engineering, Brokerage Operations, Sales, and Customer Success. Simply put, the technology consultant is the voice of the customer internally at Alpaca. 

As a technical resource in a highly collaborative role, the ideal candidate will demonstrate a strong solution orientation, as well as being an excellent communicator, troubleshooter, project manager, and team player.

Things You Get To Do:

• Establish yourself as a subject matter expert of Alpaca’s API and collaborate with fintechs around the world
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners
• Ensure feature requests or bugs reported by partners is communicated to the product and engineering teams and properly prioritized
• Support the sales and success team with technical advice and actively drive the technology evaluation stage of our prospective and current enterprise customers
• Attend weekly partners meetings for integrations alongside the project managers and asynchronously answer questions related to the product offering and provide solutions to unblock the partners
• Create internal and external resources that can be leveraged by both partners and internal teams

Who You Are (Must-Haves):

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. Prior experience in a consulting role is a plus.
• Strong interpersonal skills with superior verbal and written communication skills for English speaking clients to drive clarity on goals, setting expectations, and collecting feedback.
• Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines.
• Strong tech background:
• RDBMS experience (we use Postgres). Familiarity with metabase is a plus.
• Experience with modern APIs (REST, Websockets, Server Sent Events).
• Experience with enterprise software implementations.
• Strong technical troubleshooting skills. Experience with issue management (JIRA) and API logging tools.
• Familiarity with Postman and curl requests
• Flexibility to work with customers around the world
• Familiarity and interest in FinTech, financial markets, investing applications. FinTech work experience is a plus, especially with a broker dealer business.
• Startup mindset.

Who You Might Be (Nice-to-Haves):  

• Sales and customer success background leading the customer’s experience through pre-sales and post-sales. Sales training / enablement experience is a plus.
• Programming experience (we use Golang).
• Experience with version control (we use git).
• Experience with FIX protocol is a plus.
• Familiarity with Readme, OpenAPI yaml specification and documentation best practices.

How We Take Care of You:

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care.  Internationally, this includes a stipend value to offset medical costs.   
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.