Customer Success Engineer

Remote OK - Anywhere in Japan
Full-time
August 4, 2022

Why we are hiring

A Customer Success Engineer is a position in a subscription-based business that provides technical support to our users and leads them to success, improving retention rates. While test automation tools are becoming more common among IT companies in the US, it is still not well known among Japanese companies.

A Customer Success Engineer at Autify is a critical position that utilizes technical and communication skills to help customers successfully automate tests and increase engagement. As we are currently receiving a large number of inquiries both domestically and internationally, we do not have enough Customer Success Engineers to provide post-implementation support. Therefore, we are urgently hiring talent.

Responsibilities

(1)Pre-sales consulting

Discover use cases for customers, propose our automation tool, and promote its implementation

Analyze customer test cases and design automated test scenarios

Provide hands-on product training

(2)Technical account management

Assist customers in solving technical issues
Investigate the causes of fundamental problems related to our products
Work with the development team to respond to cloud platform failures and isolate issues

(3)Product management

Discover customer demands and work with the development team to develop new features
Plan product roadmap with the development team

(4)Product documentation preparation

Create and improve release notes
Create and improve FAQ articles

Development environment

Frontend：HTML, CSS, JavaScript, TypeScript, Babel, React, Redux, Jest, Webpack, Parcel
Server-side：Ruby (Ruby on Rails), Python
Database：Postgresql
Infrastructure：AWS, Docker, Redis
Misc.：Slack, Airtable, JIRA, Asana, GitHub, GitHub App, CircleCI, Mixmax, Calendly, Pipedrive, Intercom, Zoom, 1Password, Sketch, Jekyll, Sentry, Netlify, Open API

Requirements

Experience in proposing technologies based on an understanding of customer demands
Website development experience using HTML, CSS, and JavaScript
Basic understanding of software testing
Ability to communicate in business level Japanese

Preferred

Sales experience in products for engineers
Possesses a JQTSB qualification
Experience in E2E test automation with Selenium and Appium
Development management experience using Scrum
Ability to communicate in business level English

Desired personality traits

Ability to see from the customer’s perspective, prioritize their success, and build rapport
Excellent communication skills
Willingness to engage in a variety of tasks beyond the boundaries of their position
Ability to take initiative

APPLY NOW ➜Japanese Required ⚠️

About Autify

Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.

Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.

Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.

QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.

Japanese Language Policy
Autify doesn’t require Japanese skills for engineers. All oral and written communications (including slack and all documentation) is in English, so there’s no need for engineers to speak Japanese.
Visa Sponsorship
Autify’s flexible when it comes to helping you get a visa. They’re willing to hire people currently living overseas and sponsor your visa (as long as you fulfill the Japanese visa eligibility requirements). Autify also allows working from abroad while waiting for your visa to be approved.

They’re even open to having people continue to work remotely from outside of Japan longer-term as long as you can be available during normal business hours in the JST time zone.
Paid Leave
10 days of paid leave and 5 days of sick leave plus public holidays in Japan.
Benefits
💹 Employee stock option plan

💻 New tech gear (Laptop PC will be lent when joining the company)

👩‍🎓 Skill development support

🏠 Remote work allowance

💛 Support for attending conferences

🧡 Seminar participation support

📕 Book purchases

👶 Parental Leave

👩‍🏫 English learning/skill improvement program support

💜 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance
Remote Work
Autify is working 100% remotely currently, so they don’t require members to live in Tokyo, if you are able to relocate to Japan. They also have quarterly in-person meetings in Tokyo but it’s not mandatory to commute to Tokyo once every three months. You can also join remotely.

Note: We welcome remote work from other countries as long as you can work during the JST time zone. Those living outside of Japan will remotely join quarterly in-person meetings.
Work style
Work hours: Full flex time (No Core Time!)

Autify allows their members to choose their own hours as long as they average 8 hours a day each month. There may be times when you’re expected to join meetings and you may need to be online during the JST time zone, but otherwise work hours are flexible.