Product Operations Manager

Tokyo
Remote OK - Anywhere in Japan
Full-time
December 16, 2024

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

KOMOJU (コモジュ)は2016年に当社が開発した日本および世界のEC事業者向けの決済代行サービスです。 Steam, Shopify, Wix など様々なECプラットフォームに決済手段を提供し、API での直接導入が可能です。一つのKOMOJUアカウントで、日本のクレジットカード決済、コンビニ決済、スマホ決済、銀行振込、キャリア決済、後払い決済、プリペイド決済などから、韓国や中国、東南アジ、ヨーロッパなど世界中の決済方法が利用可能になります。

About the position

DEGICA is the first global payment company in Japan to operate the KOMOJU payment service, and is in the process of expanding KOMOJU's services to Europe, Latin America, and other countries around the world.

The Product Operations Manager, KOMOJU, is responsible for identifying bottlenecks in the operations process, establishing the appropriate operations process, and developing the necessary infrastructure to ensure the stable and efficient operation of KOMOJU's rapidly growing product line.

DEGICAは決済サービスKOMOJUを運営する、日本初のグローバル決済カンパニーです。KOMOJUの世界展開に向けて、ヨーロッパ、ラテンアメリカをはじめとする世界各国へのサービス展開を進めています。

急成長するKOMOJUのプロダクトを安定的かつ効率的に運用するためには、社内の運用プロセスの継続的な改善が不可欠です。Product Operations Manager, KOMOJUは運用プロセスのボトルネックを特定し適切な運用プロセスを構築すること、またそのために必要となる機能開発に関わる意思決定に責任を持つポジションです。

Responsibilities

Discovering operational obstacles through dialogue with departments involved in operations
Propose and obtain consensus from internal stakeholders on feature development and operational processes for future stable operations.
Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development.
Implement new operational processes through documentation of operational processes and training of employees.
Understand exactly what specific features KOMOJU has that are growing every day and where we want to go in the future
Provide input to the product development team to ensure that product development specifications are realistic and operational, and contribute to specification improvements.
Establish KPIs for the operations of KOMOJU and disseminate them within the company

運用に関わる部署との対話を通して、運用の障害を発見する
将来の安定運用のための機能開発と運用プロセスを社内のステークホルダーに提案し合意を得る
スムーズに開発を完了できるよう、開発する機能の文書化やミーティングを通してエンジニアとのコミュニケーションを実行する
運用プロセスの文書化や社員への教育を通して新しい運用プロセスを実装する
日々成長するKOMOJUが持つ具体的な機能と将来的に目指す方向性を正確に理解する
プロダクト開発の仕様が現実的に運用可能となるようにプロダクト開発チームと協力して、仕様と実装の改善に貢献する
KOMOJUの運用に関わるKPIを策定し、社内に周知する

Requirements

Experience working in a SaaS operating company with a modern product development organization
In-depth knowledge of software development technologies
High level of written and direct communication skills to facilitate decision making among diverse stakeholders
Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs
Proactive in making proposals for KOMOJU's growth, both internally and externally.

モダンなプロダクト開発組織を持つSaaS運営企業での業務に携わった経験
文章と直接対話の高度なコミュニケーション能力を有し、多様なステークホルダーの意思決定を促すことができる
衝突やトレードオフ等のさまざまな問題に対して適切な解決策を見出すことのできる問題解決能力
KOMOJUの成長のために能動的に社内外に対して提案等を発信する積極性

Nice to Haves

Experience in the payment industry or e-commerce business
Business level Japanese

決済業界やEコマース事業での業務経験
ビジネスレベルの日本語

Benefits

At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
10 days regular vacation, additional 5 days summer and 5 days winter vacation
Paid birthday holiday
Budget for self-learning allowance, to ensure our employees’ skills remain current
Language training for Japanese

Degicaでは、リモートワークとオフィス勤務のハイブリットスタイルを導入しています。
フレックス制（コアタイム10:00-15:00)
海外からの勤務可能（地域によって年間最大3ヶ月の海外からの勤務が可能）
有給10日間、夏季休暇5日間、冬季休暇5日間、有給誕生日休暇
社員のスキルアップ目的のため、自己学習手当の予算（年間10万円）を用意しています
日本語／英語の語学学習プログラム
語学力向上の為、語学学校と提携し、英語コースと日本語コースの両方を提供しています
Komojuカードプログラム（月額5000円）：ランチ、コーヒーなどの使用用途
社会保険（関東IT健康組合）、労働保険完備
通勤手当支給

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About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan.

We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok.

Today we help thousands of merchants by providing them with the payment infrastructure they need, through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

When it comes to engineering, we believe in having a flat, inclusive culture and constantly improving by continuing to evaluate ourselves. We also prize individuality and believe that each member brings their own unique value to the team.

Our development processes are always updating as the company grows, and we have an engineering culture that largely organizes itself and each engineer has a lot of ownership in their own projects. This culture allows engineers to showcase their strengths while continuing to grow.

Japanese Language Policy
With around half of their total members (and around 75% of engineers) coming from outside Japan, KOMOJU generally uses English for written communication (e.g. Slack, Github). Verbal communication is also primarily in English.

However, quite a few people working there can speak both English and Japanese fluently so Japanese may be spoken at times during meetings, especially when they involve teams other than engineering.

Overall, the language spoken depends on the team. The dev team uses mostly English, but their HR team (for example) speaks primarily Japanese.
Visa Sponsorship
KOMOJU sponsors visas for candidates living outside of Japan. They’re still hiring from abroad, but due to travel restrictions related to COVID-19 new employees from abroad may need to start working on a contract basis. KOMOJU will switch you over to a full-time employee contract and sponsor your visa once it’s safe to come to Japan again.

KOMOJU also helps out with relocation (searching for apartments etc.) but they don’t have a formal policy for this. The support offered depends on each individual case. They do always pay for flight tickets to Japan in the case that someone moves from abroad however.
Paid Leave
KOMOJU has a very generous vacation policy.

Like most companies in Japan, their basic PTO package starts with 10 days of normal paid time off during an employee’s first year, followed by increases in subsequent years in accordance with Japanese labor law.

KOMOJU also offers 5 extra vacation days that can be used during the summer months, and another 5 days of year-end holidays.

They also have birthday leave, which means members can get an extra day off each year on their birthday. So that’s a total of 21 vacation days per year in addition to Japanese public holidays. They also offer maternity and paternity leave.
Benefits
💻 New tech gear

👩‍🎓 Skill development support

💛 Support for attending conferences

🧡 Seminar participation support

📕 Book purchases

👶 Parental Leave

👩‍🏫 Language Learning Support

💜 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance

🚃 Commuter allowance

👍 Motorized sitting / standing desks when working from our office
Engineer Interview Process
Engineering Jobs

KOMOJU’s interview process skips the high-pressure whiteboard interviews in favor of a coding challenge that’s closer to what engineers would actually work on day-to-day.

Here’s the basic interview flow:
- First interview: Meeting with two KOMOJU engineers to discuss about something you’ve built and see if you’re a good cultural fit
- Second interview: Technical challenge to test your real-world development skills
- Third interview: Meeting with a senior leader in the company
Remote Work
KOMOJU allows full remote work from anywhere in the world! The only stipulation is that your work hours must have some overlap with the JST time zone.

Even once COVID-19 is no longer a concern, KOMOJU intends to continue their full remote policy.

And if you do relocate to Japan, there's no need to live near their Tokyo office — you can work from anywhere in Japan.
Work style
KOMOJU has an office in the Kichijoji area of Tokyo, but they’ve switched to working fully remotely due to COVID-19. A typical work day at KOMOJU begins at around 10:00AM for most people. Some teams begin with a stand-up meeting where they quickly share their tasks for the day before focusing on work for the rest of the day.

One unique aspect of KOMOJU’s work style is their code review process. Since they have a flat hierarchy and a relatively small team, they have a system where reviewers are selected randomly. Their engineers also take care of operations and handle errors or technical customer queries as a team via Slack.

A typical stopping time for engineers at KOMOJU is at around 7:00PM, and they have very little overtime so engineers normally won’t be online past this time. They also make it a point to avoid unnecessary meetings and prefer to have ad-hoc discussions with relevant members only.