Senior Site Reliability Engineer (SRE)

Tokyo
Remote OK - Anywhere in Japan
Full-time
March 12, 2024

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like the video game distribution platform Steam and the popular mobile app TikTok. Today, we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly APIs to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

About the position

KOMOJU platform connects thousands of merchants payment requests to a large number of payment gateways. In the SRE team, we are responsible for each of our merchants successfully creating payment transactions with the large number of payment gateways that we support. Our platform connects with the largest payment gateways in Japan, such as all the major credit card acquirers, PayPay, all the convenience store payments, LinePay, MerPay, and much more. Our team is responsible for keeping the platform up to handle the payments reliably. In this senior SRE engineer position, you will get a unique opportunity to work on many technologies, ranging from specialized payment-related technologies to developing our cloud-native services on AWS. As credit card transactions are a large portion of Degica’s payments, you will be closely working with our accounting and business departments as well, collaborating and coordinating with them on various projects.

Responsibilities

Actively participate in improving and maintaining our AWS infrastructure
Implement monitoring and alerting to the system
Implementing and maintaining the CICD pipeline
Troubleshooting and debugging the system
Improving developer productivity with tooling
Securing the system and adhering to compliance

Requirements

Experience with AWS cloud platform
Experience with IaC tools Terraform or Cloudformation
Knowledge of Linux administration and networking protocols
Working knowledge of one or more programming languages, such as Ruby, Python, or Go
Experience with Docker containerization and its orchestration tools like ECS
Experience with monitoring tools such as DataDog, New Relic, Prometheus, etc.
Knowledge of RDBMS such as MySQL and PostgreSQL
Experience in working with CICD tools such as GitHub Actions, Jenkins, Circle CI, etc.

Good to have

Strong communication skills to work closely with outside companies and various departments inside the organization
Knowledge of TCP/IP and other networking protocols
Experience with AWS Direct Connect

Benefits

At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
10 days of regular vacation, an additional 5 days of summer, and 5 days of winter vacation
Paid birthday holiday
Budget for self-learning allowance to ensure our employees’ skills remain current
Language training for Japanese

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About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan.

We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok.

Today we help thousands of merchants by providing them with the payment infrastructure they need, through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

When it comes to engineering, we believe in having a flat, inclusive culture and constantly improving by continuing to evaluate ourselves. We also prize individuality and believe that each member brings their own unique value to the team.

Our development processes are always updating as the company grows, and we have an engineering culture that largely organizes itself and each engineer has a lot of ownership in their own projects. This culture allows engineers to showcase their strengths while continuing to grow.

KOMOJU's policies during COVID-19 are as follows:

During COVID-19 all of their members are working from home 100% of the time (previously they allowed up to one day a week).
Their current plan is to continue their full remote policy even after COVID-19 is no longer a concern.
They’re able to accept applications from overseas, but you may need to work abroad until it’s possible to move to Japan.

Japanese Language Policy
With around half of their total members (and around 75% of engineers) coming from outside Japan, KOMOJU generally uses English for written communication (e.g. Slack, Github). Verbal communication is also primarily in English.

However, quite a few people working there can speak both English and Japanese fluently so Japanese may be spoken at times during meetings, especially when they involve teams other than engineering.

Overall, the language spoken depends on the team. The dev team uses mostly English, but their HR team (for example) speaks primarily Japanese.
Visa Sponsorship
KOMOJU sponsors visas for candidates living outside of Japan. They’re still hiring from abroad, but due to travel restrictions related to COVID-19 new employees from abroad may need to start working on a contract basis. KOMOJU will switch you over to a full-time employee contract and sponsor your visa once it’s safe to come to Japan again.

KOMOJU also helps out with relocation (searching for apartments etc.) but they don’t have a formal policy for this. The support offered depends on each individual case. They do always pay for flight tickets to Japan in the case that someone moves from abroad however.
Paid Leave
KOMOJU has a very generous vacation policy.

Like most companies in Japan, their basic PTO package starts with 10 days of normal paid time off during an employee’s first year, followed by increases in subsequent years in accordance with Japanese labor law.

KOMOJU also offers 5 extra vacation days that can be used during the summer months, and another 5 days of year-end holidays.

They also have birthday leave, which means members can get an extra day off each year on their birthday. So that’s a total of 21 vacation days per year in addition to Japanese public holidays. They also offer maternity and paternity leave.
Benefits
💻 New tech gear

👩‍🎓 Skill development support

💛 Support for attending conferences

🧡 Seminar participation support

📕 Book purchases

👶 Parental Leave

👩‍🏫 Language Learning Support

💜 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance

🚃 Commuter allowance

👍 Motorized sitting / standing desks when working from our office
Engineer Interview Process
Engineering Jobs

KOMOJU’s interview process skips the high-pressure whiteboard interviews in favor of a coding challenge that’s closer to what engineers would actually work on day-to-day.

Here’s the basic interview flow:
- First interview: Meeting with two KOMOJU engineers to discuss about something you’ve built and see if you’re a good cultural fit
- Second interview: Technical challenge to test your real-world development skills
- Third interview: Meeting with a senior leader in the company
Remote Work
KOMOJU allows full remote work from anywhere in the world! The only stipulation is that your work hours must have some overlap with the JST time zone.

Even once COVID-19 is no longer a concern, KOMOJU intends to continue their full remote policy.

And if you do relocate to Japan, there's no need to live near their Tokyo office — you can work from anywhere in Japan.
Work style
KOMOJU has an office in the Kichijoji area of Tokyo, but they’ve switched to working fully remotely due to COVID-19. A typical work day at KOMOJU begins at around 10:00AM for most people. Some teams begin with a stand-up meeting where they quickly share their tasks for the day before focusing on work for the rest of the day.

One unique aspect of KOMOJU’s work style is their code review process. Since they have a flat hierarchy and a relatively small team, they have a system where reviewers are selected randomly. Their engineers also take care of operations and handle errors or technical customer queries as a team via Slack.

A typical stopping time for engineers at KOMOJU is at around 7:00PM, and they have very little overtime so engineers normally won’t be online past this time. They also make it a point to avoid unnecessary meetings and prefer to have ad-hoc discussions with relevant members only.
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