Client Delivery Lead

Tokyo
Partial Remote
Full-time
January 22, 2024

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world to transform the energy market. Current clients are Good Energy, Origin and E.on - this role will be working with our clients in Japan!

What will you be doing?

Members of the Kraken Tech team need to be shining examples of the Octopus Way and believe in decision making based on simplicity, customer benefit and efficiency. We are excited about how Kraken can change the lives of customers and operations teams in other companies and convinced that Kraken is the best answer, not only for companies, but as a tool to tackle the climate crisis.

We are fundamentally changing the way that energy companies work. We put customer happiness and cost competitiveness first with great people, technology and ways of working.

We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.

We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.

The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.

They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy
Identify new ideas and technology to improve the product
Define the MVP and test & learn approach for the product capability
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs

What you'll have

Degree qualified equivalent, with strong client delivery and/or product ownership experience
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Japanese and English speaking

Why else you'll love it here

Our company culture - We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
Relaxation - we don’t count your holidays here, we work hard, and so we know you need to play hard as well (within reason of course)
Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

APPLY NOW ➜Japanese Required ⚠️

Product

About Kraken Technologies

Help Kraken use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy and is built to empower businesses to lead the energy transition from generation to supply.

Kraken is a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, their operating system for energy is transforming the industry around the world in a way that benefits everyone.

They are now licensing Kraken to businesses in 17 countries around the world and manage over 300,000 energy assets.

Kraken's original goal was to have 100 million customers on the Kraken Platform by the year 2030. As Kraken is far ahead of schedule with 60 million accounts, they are bringing the end date forward to 2027!

Some of the businesses Kraken partner with include E.ON in Europe, Origin in Australia, and Tokyo Gas in Japan.

Kraken is looking to continue growing their Japanese operations to build more tech to make energy in Japan greener and increase their investment in service and growth in Japan and Globally.

To get an idea of what it’s like to work at Kraken, hear from Karim, one of Kraken's Engineers here.

Japanese Language Policy
For client-facing roles - A good professional knowledge of the Japanese language is required.

For non-client-facing roles - it’s nice to have, but not required.
Visa Sponsorship
Kraken is unable to sponsor visas currently.
Paid Leave
Kraken offers unlimited paid time off. Technically, their contract stipulates 23 days of PTO but in practice we don't have a limit on the number of vacation days members can take.

Of course, members must coordinate with their teams when taking leave to ensure it doesn't impact projects, but beyond that the policy is flexible.

Kraken also has a culture that allows people to take several weeks of vacation at a time if desired.
Benefits
💹 Employee stock option plan

💻 New tech gear

👩‍🎓 Skill development support

💛 Support for attending conferences

💜 Seminar participation support

👶 Shorter work hours for employees taking care of children (Flexible but not directly in contract)

👶 Maternity & Parental Leave

🇯🇵 Translation support (EN<>JP)

🧡 Interpretation support (EN<>JP)

💟 Social Security / Insurance benefits included

🏥 Healthcare Insurance

💚 Pension insurance
Remote Work
If you are located in Tokyo, Kraken employees are preferred to be in the office 1-2 days per week. Fully remote options are available (role-dependent within Japan).
Work style
Kraken has a highly flexible system that's focused on results. Members can work how and from where they want to as long as they get their work done.
Diversity
Kraken is looking for genuinely decent people who are honest and empathetic.

Their commitment is to provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.

You are welcome to apply no matter your race, gender identity, sexuality, age, family or civil status, disability, religion, or ethnicity.
The Octopus Energy Group culture - Kraken won the best company to work for in 2019 and Kraken CEO, Greg has recorded a podcast about Kraken's culture and how they empower their people

Flexible working environment - genuine work life balance, Kraken treats you as a human, and do their best to make work and life merge smoothly together. You can read more info on Kraken's Glassdoor page.

Relaxation - Kraken doesn’t count your holidays, they work hard, and so they know you need to play hard as well (within reason of course)

Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success

Office culture - have a certain tech requirement? Kraken will do their best to get it. Kraken offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - Kraken calls it Family Dinner

Your development is important - Kraken supports and helps with development including internal and external courses, learning, study support etc, all bespoke to you