ITSM Engineer (Information Systems Manager)

Tokyo
No Remote
Full-time
June 9, 2025

Job Description

Technical Support

First line of IT-related inquiries, incidents, and requests
Diagnose and resolve issues with hardware, software, conference room equipment, and networks for laptops, desktops, and mobile devices
Provide technical support for common business applications

Device Management

Deploy and configure devices using MDM (Mobile Device Management) platforms
Implement regular updates, patching, and security settings
Manage device registration, backup, and recovery processes

User Support

Manage user account management (permission settings, password resets, authentication issues, etc.)
Implement user onboarding and offboarding procedures according to standard procedures
Provide training and guidance on best practices for end users
Resolve connection issues for Wi-Fi and cloud services

Incident Management

Record, track, and prioritize tickets using ITSM systems
Escalate complex issues to higher levels of support as appropriate for rapid resolution
Create a knowledge base of troubleshooting procedures and solutions

Collaboration and Continuous Improvement

Identify recurring issues and make suggestions for improving operations and reducing downtime
Continuously gather information on the latest updates, new technologies, and trends in the IT support field

APPLY NOW ➜Japanese Required ⚠️

About OSL Japan

OSL Japan is a venture company focused on the crypto asset exchange business. They also do work in system development and marketing related to blockchain technology, and more.

In September 2020, OSL Japan received approval from the Financial Services Agency and completed their registration as a crypto asset exchanger based on the Funds Settlement Law. OSL Japan plans to develop the company in not only the crypto asset exchange business, but also various new ventures. They are in need of new members to help with the expansion of the business.