Bilingual Project Manager

About The Company

OWNDAYS (part of Lenskart) is a leading eyewear company that offers a wide range of high-quality spectacles to customers worldwide. Established in Tokyo, Japan in 1989, the company has grown to over 500 stores in 13 countries worldwide and has become one of the most trusted and innovative eyewear brands in many parts of the world. The company's success is a testament to its commitment to quality, innovation, and customer satisfaction.

Company Mission

Our mission goes beyond just providing clear vision; we aim to enrich our customers' lives by offering glasses that enhance their daily experiences. Committed to exploring new demands and services from Japan to the world, OWNDAYS continuously takes on the challenge of innovation. We are committed to providing customers with the highest quality products at the most affordable prices. With over 1,500 styles of frames available in-store and online, customers can choose from a vast selection of designs to suit their unique style and personality.

About The Role

We are seeking a savvy and analytical Bilingual Project Manager to join our dynamic team.

OWNDAYS is looking for a Project Manager to lead innovation in customer experience across our global retail and digital platforms.

From RFID-enabled smart stores to 3D virtual try-on and cross-border e-commerce optimization, we are driving projects that reshape how people experience eyewear worldwide. This is a role where you can deliver a tangible impact on the customer experience across 600 stores worldwide.

Native or fluent in both Japanese (N1) and English is a must.

What your responsibilities will be

• Work closely with the Head of DX in Japan and global leadership team to scope, implement, and manage initiatives across the company that will help improve the store experience for customers and store staff
• Conduct thorough analysis and develop actionable insights to support strategic decision-making
• Partner with IT, Product, and other stakeholders globally to create development roadmaps, manage the deployment of the product, and measure the success of the product
• Collaborate with local retail teams to ensure product alignment with their needs and raise awareness of new developments.
• Drive cross-functional projects and manage a project from ideation to deployment across multiple time zones
• Develop and maintain key performance indicators (KPIs) to monitor business performance and identify areas for improvement
• Build and maintain strong relationships with internal stakeholders and external partners

Who we are looking for

Minimum Qualifications:

• Bachelor's degree
• Proven project management or consulting experience or system integrations
• Excellent problem-solving and analytical skills with strong commercial acumen. Deep data analysis and building insights capabilities
• Proven track record of developing and executing successful business strategies in a fast-paced, dynamic environment.
• Strong communication, organizational skills and attention to detail
• Strong project management and stakeholder influencing skills
• Ability to work in a fast-paced environment with multiple stakeholders and competing priorities
• Native or fluent in both Japanese and English is a must

Preferred Qualifications:

• Project Management Certifications
• Comfortable with analyzing data (SQL) and understanding databases and systems
• Experience in ecommerce, retail, or fashion sector preferred