Lead Product Designer

  • Remote OK - Worldwide
  • Full-time
  • December 1, 2023
Conditions
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Up to 12,000,000 JPY/yr
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Apply from Anywhere 👍
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Relocation to Japan 👍
(Overseas visa sponsorship supported)
Requirements
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Language Requirements
Japanese: Not Required 👍
English: Business Level
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Minimum Experience
Senior or above

Are you looking

  • To make meaningful changes at the fastest-growing tech company in Japan?
  • For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
  • To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
  • For a place where things are not just fast - but they happen now? 


We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously. 


Just Getting Started…

We have recently secured a Series E funding totaling $33.8M led by JIC Venture Growth Investments and Salesforce Ventures. We are ready to start our mission and expand our business beyond the Japanese market - LINK.

We’re looking for a small group of elite teams to build the foundation of our global expansion.

 

As our Lead Product Designer

You will be responsible for leading the design of our product, ensuring that it is user-friendly, visually appealing, and meets business objectives. The successful candidate will work closely with vertical cross-functional teams and horizontally with other product designers to create high-quality design solutions that will enhance our customer experience and drive business growth. You will also be responsible for overseeing UX research to ensure user needs and pain points are being addressed.


Your Typical Day With Us 

  • Collaborate with lead members of cross-functional teams such as lead product managers and lead engineers to develop innovative design solutions that meet user needs and business goals.
  • Lead and manage a team of product designers to ensure design consistency and quality across all channels.
  • Conduct and oversee UX research to gather feedback and insights from users to inform design decisions.
  • Create and maintain design systems to ensure consistency and efficiency across the product.
  • Stay up-to-date with design trends, tools, and technologies to continuously improve the quality of our products


What You’ll Need 

  • 7+ years of experience in product design at a product-based company, with a focus on digital products and services.
  • Strong understanding of user-centered design principles and best practices, as well as UX research methodologies and processes.
  • Experience leading design projects from problem finding and ideation to launch, and overseeing UX research.
  • Experience building, maintaining and working with design systems to ensure consistency and efficiency across the product.
  • Familiarity with Agile and experience in Dual Track Agile environments.
  • Excellent communication and collaboration skills.
  • Proficient in Figma.


What Makes You Stand Out

  • Experience with design thinking methodologies and processes.
  • Proficient in other design software, such as Sketch and Adobe Creative Suite.
  • Knowledge of HTML, CSS, and JavaScript.
  • Familiarity with design operations.


Don’t just take our word for it 

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague! 


Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!

    • Salary Range : Up to 12M yen
    • Performance review: twice a year
    • Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break. 
    • Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team. 
    • Flexible working: Highly flexible, remote-first international organization 
      • For Japanese residence: Work from anywhere, interim work from overseas, full flex time
    • Housing allowance (within 1.5KM away from office)
    • Club activity allowance
    • Shuffle Lunch allowance (Cross department lunch)
    • Zeals Bar (bi-weekly free flow beer party)

The #1 Japanese Conversational Commerce Solution.

ZEALS is not another chatbot. They are the #1 Japanese conversational commerce solution. Using AI-powered, human-designed conversation flows across chat platforms, ZEALS enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

Phenomenal Growth
Having nearly doubled revenue YOY the last few years, targeting a 290B TAM, ZEALS benefits from a strong product market fit, clear ROI tied to their solution, and high customer retention rates. With over 480+ enterprise companies currently using their product globally, including well-known brands like L’Oreal and Nissan, ZEALS is well positioned to capture market share and drive exponential growth both in the Japan and US market as their next target region. Investors have taken notice – they raised nearly $40M and were backed by Salesforce Ventures in May of 2022, and they are planning to use these funds to continue their aggressive investment in both technology and people.

ZEALS is Revolutionizing Hospitality on the Internet
ZEALS enables consumers to purchase and reserve products via a well-designed conversational experience. The goal is simple: to “revolutionize hospitality on the Internet,” unlocking digital customer service experiences that used to be limited to physical stores previously. By allowing customers to converse about their purchase before making it, purchase rates are increased by about 5 times, driving a 9.6% average conversion rate across 1.5 million monthly active users. ZEALS’ service is widely adopted across verticals including ecommerce/DTC, travel, cosmetics, fitness and fintech.

Won LinkedIn Top Startups Award Twice in a Row
ZEALS has received the LinkedIn Top Startups award twice in a row. They believe this is a testament to their growth and ability to attract great talents–who could potentially be your colleagues!

Opportunities to Socialize
ZEALS provide a club activity allowance, a “shuffle lunch” allowance for having cross-departmental lunches, and ZEALS Bar, free flowing beer party.

View Zeals's company page

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