QA Engineer (Manual & Automation)

Are you looking

• To make meaningful changes at the fastest-growing tech company in Japan?
• For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
• For a place where things are not just fast - but they happen now? 

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously. 

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

QA Engineer (Manual & Automation)

About Zeals

Zeals is on a mission to “Design Conversations. Drive Conversions.”
We empower enterprises to deliver immersive shopping and customer-service experiences on popular messaging platforms through human centred AI. More than 480 Japanese brands already trust Zeals, and we recently secured a USD 33.8 million Series E round as we accelerate our global expansion.

Position Overview

As a QA Engineer at Zeals you will establish and continuously improve the quality assurance processes that safeguard our Conversational Commerce platform, spanning both manual and automated testing. Working closely with product, backend, frontend and data teams, you will own everything from test-strategy design to CI/CD integration, ensuring our features, performance and security meet the highest standards.

What You’ll Do

• Test Strategy & Planning
  • Define the overall QA strategy covering functional, end-to-end (E2E), regression, performance and security testing.
  • Create risk-based test plans, detailed test cases and clear acceptance criteria.

• Manual Testing
  • Execute exploratory, boundary-condition and cross-device / cross-browser compatibility tests.
  • Validate chatbot conversation flows, payment modules and back-office dashboards for optimal user experience.

• Test Automation
  • Develop and maintain E2E and regression suites using Playwright, Cypress or Selenium.
    
• Build API- and database-level automated tests and integrate them into GitHub Actions / GitLab CI pipelines.
• Quality Metrics & Continuous Improvement
  • Monitor coverage, defect density, MTTR and other KPIs; propose data-driven improvements.
  • Champion a shift-left testing culture by engaging early in each sprint’s risk assessment.
• Defect Management & Cross-Team Collaboration
  • Track the full defect lifecycle in Jira / Linear, ensuring priority and progress are transparent.
  • Reproduce issues, provide detailed steps and logs, and work with engineers to shorten fix times.

Must Have Qualifications

• 3+ years of software QA or test automation experience in Agile / Scrum environments.
• Proven manual testing skills: plan creation, case design, defect reporting and acceptance testing.
• Hands-on expertise with at least one modern automation framework (Playwright, Cypress, Selenium).
• Experience with RESTful API testing, basic SQL / NoSQL queries and cloud deployment concepts (AWS / GCP).
• Familiarity with Git and CI/CD pipelines, including test and report integration.
• Strong technical communication in English; Japanese proficiency is a plus.

Nice to Have Qualifications

• Performance testing experience (JMeter, k6) or security testing expertise.
• Contract, event-driven, or Kafka testing within microservices architectures.
• Python / TypeScript scripting skills to build or extend automation frameworks.
• Background in SaaS, chatbot or FinTech system testing.
• ISTQB / CSTP or other recognised testing certifications.
• Implementation of QA best practices in high-throughput, low-latency environments.

Don’t just take our word for it 

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague! 

Ready to roll up our sleeves

We're obsessed with bringing hospitality to everyone – whether it's our customers or you! You’re an individual with unique needs, and while we may not have ping-pong tables or all-you-can-drink espresso bars to offer, we promise you a once-in-a-lifetime experience and co-workers you’ll be proud to brag about to your friends, family, or anyone you meet the next time you go out! As an employer, we're ready to roll up our sleeves and change the status quo if it means making your experience better.

• Salary Range : competitive
• Performance review: twice a year
• Holidays: 10 days of annual leave in the first year, weekends off, national holidays, summer and winter breaks, and 5 refreshment leave days per year
• Visa support: We sponsor visas for the right candidates
• Flexible working: Highly flexible, remote-first organization (in Japan), Interim work from overseas
• Housing allowance (within 1.5KM away from office)
• Club activity allowance
• Team building allowance and Lunch allowance
• Zeals Bar (bi-monthly free flow beer party)