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Are you looking
- To make meaningful changes at the fastest-growing tech company in Japan?
- For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
- To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
- For a place where things are not just fast - but they happen now?
We Are Zeals - “Designing conversations. Driving conversions.”
Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.
The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.
Just Getting Started…
With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.
Your Typical Day With Us
- Collaborate with domain experts, engineers, designers, and product management to establish and achieve quality goals
- Gather information needed to perform QA activities from different stakeholders
- Analyze the requirements, identify project and quality risks, and strategize QA activities accordingly
- Work in an agile environment alongside the engineering team to drive and execute project plans
- Work with the development team and the stakeholders to design the test plans and strategies
- Lead the development team in setting up the test environment
- Prioritize tests, execute them, and report issues in a timely manner
- Work with the QA department to establish quality standards throughout the cross-functional teams
- Automate tests and integrate them into the CI/CD pipeline if deemed necessary
- Mentor Junior QA members
What You’ll Need
- Over 6 years of experience within the software development industry
- Willingness to learn new technology and skills quickly
- Proficiency in testing under a non-UI environmentI (back-end testing)
- Good knowledge of back-end testing for microservices
- Ability to collaborate with developers to plan and set up test environments
- Experience with API test automation
- Good understanding in event-driven architecture testing
- Business-level English proficiency
- Experience working in an agile environment
What Makes You Stand Out
- Devops, fullstack, or development experiences
- Experience operating cloud web services (GCP, AWS, Azure)
- Experience with Kubernetes
- Experience working in a business based on the philosophies of lean startup and agile mindset
- Experience working with SAFe (Scaled Agile Framework)
- Strong communication skills and ability to liaison between domain experts, engineers, designers, and product management
- Experience working on nonfunctional testing (such as performance, and security testing)
- Experience in the shift-left testing approach
Don’t just take our word for it
Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!
Ready to roll up our sleeves
We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!
- Salary Range : Up to 9M yen (performance review every 6 months)
- Performance review: twice a year
- Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
- Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
- Flexible working: Highly flexible, remote-first international organization
- For Japanese residence: Work from anywhere, interim work from overseas, full flex time
- Housing allowance (within 1.5KM away from office)
- Club activity allowance
- Shuffle Lunch allowance (Cross department lunch)
- Zeals Bar (bi-weekly free flow beer party)
About Zeals
Zeals is transforming how companies do customer service using technology. Their top-rated chat commerce tools are designed to help clients provide digital "Omotenashi", Japan's highly-prized brand of hospitality.
Chat Commerce
The “Zeals" service lets users purchase and reserve products while talking with an AI chat bot. The goal is simple: to “revolutionize hospitality on the Internet”.
By integrating directly into chat apps like LINE and Facebook, Zeals unlocks digital customer service experiences that were limited to physical stores previously. By allowing customers to converse about their purchase before making it, they’ve been able to increase the purchase rate by about 5 times.
Their service has already been widely adopted in industries like travel, cosmetics and fintech. And they’ve already helped around 400 companies increase their sales.
In Japan, chatbots are still perceived as a tool for automating customer support, but more companies have been using them for marketing and commerce tasks as well (especially overseas).
China’s hyper-popular “Wechat” has over 8 million chatbots in use for marketing purposes, and there’s a “Conversational Commerce” movement happening in the US as well, with a growing number of services using chat bots for marketing. Zeals is the first solution in Japan to offer “purchase through conversation”.
Tackling a billion-dollar e-commerce trend
Zeals is the #1 Japanese conversational commerce solution, driving a 9.6% average conversion rate across over 1.5 million monthly active users. Using AI-powered, human-designed conversation flows in Instagram DMs and LINE chat, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.
The company has big plans: they’re hoping to expand to foreign markets, add voice features. The combination of their “chat commerce” tech and their communication designer expertise unlock a myriad of possibilities for future expansion. Their ultimate goal is to share Japan’s prized “Omotenashi” culture with the world and enable people to forge new connections with one another. They plan to keep developing new products in service to this vision.
Culture
To make this technological revolution necessary, Zeals is investing in people. They entrust their members with a high degree of autonomy and believe strongly in the need for a deep understanding of technology. The company raised 1.8 billion yen in funding in April 2021, and they’re planning to use these funds to continue their aggressive investment in both technology and people. They’re hoping to double the size of their engineering team in the next year.
Zeals has a highly unique culture among Japanese companies. They eschew the traditional hierarchical system in favor of a work style that emphasizes what people can do. They proactively give opportunities to those who are capable and motivated, and they’re not concerned with things like working hours or age.
They offer a flat hierarchy with a truly diverse group of members, including people coming from over 18 countries. Their work environment is flexible, allowing members to choose their own hours and work 100% remotely if they wish. They also have a culture that embraces new technologies, so they’ve gathered quite a few tech aficionados.
If this culture of a global, engineering-driven company resonates with you, then Zeals wants you to join their team!
Zeals' policies during COVID-19 are as follows:
- Overseas candidates are welcome to apply — and can even continue working from abroad!
- There are currently no meetings that require your physical presence (especially during COVID-19)
- For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.
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