Engineering Manager (Technical Support)

Remote OK - Worldwide
Full-time
July 24, 2022

Why we are hiring

The technical support team now has four engineers, including one in the US timezone, and expects to have more along with the growth of the customer base. Currently, the CTO is taking a role of an engineering manager for the technical support team. We are opening this position because we have reached the point where a dedicated engineering manager should oversee this team.

Responsibilities

Empower the engineers and maximize the team's productivity by setting goals, performing evaluations, and utilizing data to improve operational workflow.
Identify and improve foundational issues and create a roadmap of improvement.
Manage resources, onboard new members, and improve the hiring process for your team.
Work with other teams and respond rapidly to varied initiatives.
Build strong relationships and facilitate communication in your team.
Support and motivate members in their career development through regular 1-on-1 sessions.

Please note: As we have many customers in Japan until now, we get customer inquiries in Japanese. To fully understand the workflow and issues in the team, you may need to understand some of those tickets written in Japanese.

Requirements

Being able to work in Japan standard time (Working partially in JST can be discussed)
Minimum 3 years of the engineering manager experience
Strong understanding of software development
Business level English

Preferred

Minimum a year of experience in the technical support or the experience in a customer-facing position
Engineering manager experience in technical support, customer support, and customer success for dev tools
Understanding of running SaaS
Understanding of test automation
Fluency in Japanese

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About Autify

Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.

Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.

Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.

QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.

Japanese Language Policy
Autify doesn’t require Japanese skills for engineers. All oral and written communications (including slack and all documentation) is in English, so there’s no need for engineers to speak Japanese.
Visa Sponsorship
Autify’s flexible when it comes to helping you get a visa. They’re willing to hire people currently living overseas and sponsor your visa (as long as you fulfill the Japanese visa eligibility requirements). Autify also allows working from abroad while waiting for your visa to be approved.

They’re even open to having people continue to work remotely from outside of Japan longer-term as long as you can be available during normal business hours in the JST time zone.
Paid Leave
10 days of paid leave and 5 days of sick leave plus public holidays in Japan.
Benefits
💹 Employee stock option plan

💻 New tech gear (Laptop PC will be lent when joining the company)

👩‍🎓 Skill development support

🏠 Remote work allowance

💛 Support for attending conferences

🧡 Seminar participation support

📕 Book purchases

👶 Parental Leave

👩‍🏫 English learning/skill improvement program support

💜 Social security / insurance benefits included

🏥 Healthcare insurance

💚 Pension insurance
Remote Work
Autify is working 100% remotely currently, so they don’t require members to live in Tokyo, if you are able to relocate to Japan. They also have quarterly in-person meetings in Tokyo but it’s not mandatory to commute to Tokyo once every three months. You can also join remotely.

Note: We welcome remote work from other countries as long as you can work during the JST time zone. Those living outside of Japan will remotely join quarterly in-person meetings.
Work style
Work hours: Full flex time (No Core Time!)

Autify allows their members to choose their own hours as long as they average 8 hours a day each month. There may be times when you’re expected to join meetings and you may need to be online during the JST time zone, but otherwise work hours are flexible.