close-Lead Solutions Engineer

Tokyo
Remote OK
Full-time
October 31, 2020

Job Description

The team:

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through ongoing technical support, presentations, technical evaluations, and demos. Technical Solutions is a growing global team that collaborates globally to share knowledge and continuously advance our technical skill set.

The opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

You will:

Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
Ensure successful onboarding of new Solutions Engineers
Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
Review and help prioritize Solutions Engineering escalations
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
Build out documentation and knowledge base articles for a variety of technologies

Requirements:

Previous people management and/or mentorship experience
Self-motivated, detail-attentive, and a desire to keep learning more
Critical thinker who defaults to a client-centric approach
You’re a tinkerer with some programming experience and a basic knowledge of Linux

Bonus points:

CS or Engineering majors
Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

APPLY NOW ➜Japanese Required ⚠️

About Datadog

We're Datadog, the monitoring and analytics platform for developers, IT teams and business users in the cloud age. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

Across the company, we are excited about delivering an award-winning product that our customers love. We promote a healthy work-life balance, career growth, and a friendly office culture. We value enthusiasm, humility, and openness, and believe in creating an inclusive office culture where every feels they belong.

The world is becoming more and more digital and the COVID-19 crisis isn't changing that. In fact, digitalization continues to accelerate for companies as consumer habits shift that way. Our customers still need us, our customer base continues to grow, and our usage remains strong. Will you join us on this journey as more of the world migrates to the cloud?

Japanese Language Policy
At Datadog, we do require a business-level English and Japanese language skill set as we are a global company, and you’ll have the opportunity to interact with colleagues all over the world, while also conducting business and demos with partners and customers across Japan.
Visa Sponsorship
Currently, we can only accept applicants with valid work visas for Japan.
Paid Leave
In addition to your annual leave entitlement and 17 paid holidays, all Datadog employees in Japan are eligible for discretionary paid time off, meaning that we give employees the freedom and flexibility to take vacation time and personal days as needed.

For our expecting Moms and Dads, we offer up to 16 weeks of paid leave for birthing parents, and up to 8 weeks for non-birthing parents.
Benefits
We provide a generous benefits package that aims to support the health and well-being of our employees and their families.

🐶 Pet adoption subsidy

🏋️ Fitness reimbursement

👥 Referral bonus

🥂 Company-sponsored social events

🍔 Catered lunches 2 times a week

🇯🇵 Language learning support

💹 Employee stock purchase plan

👩‍🎓 Access to 3,500 top-rated business, technical, and personal development courses through Udemy

🏥 Generous medical benefits including coverage for personal accidents and business travel
Engineer Interview Process
1) Application Review:

Our recruiting team kicks off the process by reviewing your resume and credentials. You’ll hear from one of our recruiting team members if we think you are a good fit for the position, and we’ll set up some time to chat.

2) Interview:

Our interviews take on average, 2-4 weeks, depending on schedules. We make sure you’ll meet with potential peers, manager, and possibly an executive. While our processes may vary from role to role, you can expect a combo of 1-2 phone interviews, 1-2 on-site interviews, and something like a coding assignment or case study.

3) Selection:

We make our hiring decisions based on the best possible fit for the role. Our teams rate each candidate based on the set of criteria that we’ve designed for each role, and we review feedback from each interviewer to make a thoughtful hiring decision. The recruiting team will follow up with you on an answer after the interview.

4) Interview Survey:

We will send you a post-interview survey so that you can rate how we’re doing. Your feedback is important to us, as we’re constantly looking to improve our interview process and the candidate experience.
Remote Work
Due to the impact of COVID-19, Datadog members are working from home for the foreseeable future with no plans in place to return to the office until it’s safe for our employees to do so.
Work style
We believe in maintaining a healthy work-life balance for employees both in Japan and around the world.

That’s why we offer a generous paid time off program with the flexibility to take the time you need to do everything from pick your child up from daycare to take a long weekend to relax and recharge.
Diversity
At Datadog, diversity means making a conscious effort to reflect the many experiences and identities of the world outside, while treating each other with fairness and without bias.

Inclusion is the choice we make every day to foster an environment where people of all backgrounds not only belong, but excel, so that together, as a company, we can succeed.
Parents and Family
In order to support our growing families, we offer best-in-class benefits to help Datadogs navigate parenthood at any stage.

We’re also excited to now offer virtual at-home kids activities to ensure our Datapups stay active and healthy during these times.

In addition, we have a variety of parent-led channels in Slack that give our global employees the chance to ask and share advice, photos, ideas and more with other parents across the company.