Product SRE (PRE Division Product SRE Department 1)

Overview

In the Product SRE Department 1 of the Platform and Reliability Engineering Division, our mission is to ensure the stable operation and enhance the reliability of the "Money Forward Cloud Series," which supports the efficiency of back-office operations.

As the number and complexity of our B2B products continue to grow, our SRE team is expected to fulfill two critical roles. One is acting as an "SRE" who dives deep into specific products to directly improve their reliability. The other is acting as "Platform Engineering" to sublimate the best practices gained there into common foundations and mechanisms available across the entire company.

We are looking for individuals with strengths in both engineering and communication who can solve on-site issues while transforming those solutions into scalable systems.

Responsibilities and Duties

You will work in collaboration with product development teams and take charge of various technical and organizational approaches to improve stability and scalability.

• Fusion of SRE and Platform Engineering: Identify and solve issues in assigned products, and build a cycle to generalize those processes and tools to give back to the company-wide platform.
• Improving Observability in Microservices Environments: "Visualize the current status" and "advance fault detection" through distributed tracing, metrics design, and log utilization in complex service groups.
• Ensuring Reliability in Large-scale Data Domains: Involvement in DB tuning and scalable architecture in domains handling vast and mission-critical data, such as HR (Human Resources) and CA (Accounting).
• Cross-functional Collaboration with Specialized Departments: Work closely with the CISO Office (Security) and QA Office to implement mechanisms and coordination that maximize development speed while maintaining high governance levels.
• Formulation and Operation of SLO/SLIs: Set goals based on business requirements and establish release decision processes using error budgets.
• Toil Reduction and Automation: Promote automation of operations, improvement of CI/CD pipelines, and self-service capabilities.
• Capacity Management: Infrastructure capacity planning and cost optimization based on product growth forecasts.

Required Skills and Experience

• Empathy with SRE/DevOps Concepts: A mindset of solving operational and reliability challenges through software engineering.
• Cloud Infrastructure Construction and Operation Experience: Practical experience using AWS (Main environment).
• Knowledge of Container Technologies: Experience operating production environments using Kubernetes (EKS) or ECS.
• Practice of IaC (Infrastructure as Code): Experience implementing configuration management using Terraform or similar tools.
• Technical Adaptability and Eagerness to Learn: Ability to catch up on inexperienced technical stacks or new tools as needed and select optimal solutions without being fixed on specific tools.
• Communication Skills to Lead Consensus Building: Skills to dialogue with developers and various specialized departments, including coordination to move projects forward.

Preferred Skills and Experience

• Software Development Experience: Product development using Golang, Ruby, etc., or experience in internal development of advanced operational tools.
• Microservices Environment Construction and Operation: Experience in debugging and performance improvement specific to distributed systems.
• Deep Knowledge of Databases: Experience in operation, scaling, and tuning of MySQL (Aurora), etc.
• Knowledge of Security and Quality Assurance: Experience incorporating security scans into pipelines or test automation.
• Experience in AI development and/or experience in using AI tools to improve development processes.
  • Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users. More information [here](https://www.linkedin.com/pulse/money-forward-become-no1-back-office-ai-company-yosuke-tsuji-keztc/)

Language Requirements

• Japanese Language Skills
  • Preferred (not mandatory)
• English Language Skills
  • TOEIC score of 700 or above, plus the ability to handle meetings and text communication in English soon after joining. 

Who We’re Looking For

• Is Product-oriented: Someone who can prioritize what is necessary to deliver value to users.
• Has a Passion for Systematization: Someone who enjoys automation and process improvement to ensure "the same problem never happens again," rather than just stopping at immediate problem-solving.
• Can Cross Organizational Boundaries: Someone willing to collaborate with specialized units such as the CISO Office and QA Office to enhance company-wide reliability.
• Welcomes Change: Someone who enjoys the complexity of rapidly growing products and new technical trends, and can turn them into personal growth.

Technology Stack

We welcome those who understand the essence of technology and can easily catch up with similar technologies, rather than just "being able to use specific tools."

Main Stack

• Infra: AWS (EKS, RDS, S3, ElastiCache, Lambda...)
• Observability: Datadog, Rollbar
• IaC / CI/CD: Terraform, ArgoCD, CircleCI, GitHub Actions

Sub Environment

• GCP (BigQuery, Firebase), Azure, ECS
• Middleware: MySQL (Aurora), Redis, nginx
• Languages: Golang, Ruby (Rails), TypeScript, Kotlin

Work Environment

At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you.

• Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible.
• Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well.
• Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense.
• Referral Driven: We cover the cost of recruitment meals. There is a referral reward system.
• Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.