Ops Support Manager
- Tokyo
- Remote OK - Anywhere in Japan
- Full-time
- June 8, 2021
The Ops/Support Manager is entrusted with overall responsibility for handling incoming support contacts, and improving customer satisfaction for Moneytree’s support function. The role includes responsibility for managing support and operations personnel, the supporting infrastructure and tooling as well as process, protocols and measures for achieving high customer satisfaction.
The work would suit an experienced people leader with Dev/Ops, Software Testing or 2nd/3rd Tier technical support background. You will work with established engineering teams to integrate support solutions, improve support tools, documentation and observability of our systems, and improve end-to-end client support procedures. You’ll also take an active role in training and educating our support and operations staff to improve their capabilities.
At Moneytree, our mission is to bring people, businesses and institutions closer together, find balance and discover new opportunities to grow their personal wealth. We help people safely share confidential financial information with trusted service providers. Our technology is used by major banks, accounting software companies and fintech companies in Japan. Key clients include Mizuho, SMBC, and Mitsubishi UFJ Nicos.
In this role you will
In the first 30/60/90 days, your expected deliverables include
Qualifications
Desirable Skills, Experience, Qualifications
We would also look favourably on any prior experience with
Employee benefits
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About Moneytree
Moneytree is a fin-tech start-up founded by three foreign entrepreneurs in Tokyo.
Their Moneytree Link product provides a "utility layer for connecting financial services" that serves banks and other fin-tech companies, but they also have a popular consumer app that helps people manage their finances.
They're an international company with an English-first work environment and a high technical skill level for engineers. Truly a really great place to work!
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