☰
TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests—and repeat guests into loyal fans.
Used by over 9,000 restaurants in 35 countries–including over 270 Michelin-starred restaurants and top hospitality brands such as Hilton, Hyatt, and IHG–TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.
Summary
To support its growth, TableCheck is looking for a passionate Group Product Manager
As a Group Product Manager your primary responsibility will be to coach and mentor the product management team, and improve the Product management practice. You will know the line between implementing “processes for the sake of processes” and implementing the right process to help TableCheck grow.
You will work closely to Marketing, Sales and Operations teams to help understand customers problems and with Product Team, Design and Development teams to bring cohesive solutions to life across our platform.
The ideal candidate will possess excellent communication skills, will be highly empathetic with a growth mindset.
Main responsibilities:
- Manage, coach, and empower a team of Product Managers to deliver exceptional results.
- Set best practices, processes and culture for product. You'll help cultivate a culture of product excellence and continuous improvement
- Provide direction to product team and prioritize team health.
- Partner closely with Design and Engineering and other internal teams to drive product and delivery success
- Facilitate stakeholder engagement to receive input on products within product line
- Contribute to define and track KPI and metrics to help develop data-driven decision making.
- Help to Align product strategies with company’s vision, driving innovation and execution to achieve strategic goals.
- Not hesitate to roll up your sleeves and contribute to solution elaboration, backlog creation as needed.
Mandatory Skills
- 8+ years of product management experience with 3+ years of team management experience
- Experience with Web and Mobile products
- High energy level, sense of urgency, decisiveness, and an ability to prioritize initiatives while managing multiple initiatives at once.
- Ability to juggle between saying “No” and finding compromises, with any stakeholders across the organization
- Capacity to build trust through collaboration and effective communication (verbal and writing)
- Obsession about asking “Why” to focus on problems over solutions.
- Great communication skills - can understand and convey complex problems in a easy to grasp manner
- Empathy towards our customers and teams
- Easiness with uncertainty and ambiguity
- Bias toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.
- Data driven approach
- Experience with user feedback and discovery processes
- Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers.
- Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.
- Fluent in English
Recommended Skills
- Japanese is not mandatory but good to have. Any other language is a plus
- Knowledge of F&B industry; educational background and or experience in Restaurant/Hotel Management
- Familiarity with Japanese culture
- Experience working in a start-up environment.
Perks & Benefits
- 100% Remote
- Flexible working hours
- Budget for educational and training materials
- Japanese visa sponsorship, and reimbursement for visa renewal
- Referral bonusesDiverse working environment with awesome individuals
About TableCheck
テーブルチェックは、「Dining Connected – 世界中のレストランとカスタマーの最良の架け橋になる」をミッションに事業を展開する日本発レストランテックカンパニーです。世界中のレストランとカスタマーを繋ぐプラットフォームを創造し、テクノロジーを活用した次世代の「おもてなし」を実現します。現在、展開している主なサービスは、飲食店向け予約・顧客管理システム「TableCheck」と、ユーザー向け飲食店検索・予約ポータルサイト「TableCheck」。24 時間 365日リアルタイムの空席情報を把握することで、飲食店にもユーザーにもより良いレストラン体験の実現をサポートしています。 社内公用語は英語、世界各国から優秀なメンバーが集まり（2020年8月現在、19 か国）、業界のイノベーターとしてマーケットをリードしています。 世界中に展開する大手グローバルホテルチェーンや星付きレストランを筆頭に、厳しい水準と高い信頼性を求める一流のレストラン・飲食企業を取引先として抱え、日本国内にとどまらない事業展開を実現しています。
We're remote-first, having an asynchronous style working, with employees spread throughout Asia and Europe working on the same team. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.
Our engineering team communicates in English, and so we generally don't require Japanese skills. We also welcome applicants currently outside Japan. If you want to relocate here, we can sponsor your visa. We're also open to remote candidates who do not plan to relocate.
Get Job Alerts
Sign up for our newsletter to get hand-picked tech jobs in Japan – straight to your inbox.
