QA Automation Engineer - Tokyo

Job Overview

The role primarily involves leading the promotion, design, and implementation of automated testing aimed at improving the quality of our multi-product lineup, particularly centered on our flagship product, MicoCloud.

You will be responsible for driving improvements in both the efficiency of quality assurance processes and overall product quality.

Our company has established a global development framework, actively enhancing collaboration among engineers located in Japan, India, and the Philippines. Within this environment, bilingual QA engineers (Japanese and English) play an extremely vital role, serving as a bridge between these international teams.

Roles and Responsibilities

• Planning and strategizing test automation across multiple products, including the flagship product.
• Designing, developing, operating, and maintaining automated tests.
• Integrating and managing automated tests within the CI/CD environment.
• Promoting QA process improvement and enhancing test efficiency.
• Communicating quality issues clearly with development teams, product managers, and stakeholders.
• Analyzing bugs, identifying root causes, and proposing improvements.

Organizational Structure

You will be assigned to the QA team within the Innovation & Engineering Division.
The QA team currently consists of 14 members and is primarily engaged in quality assurance activities across multiple products, with a particular focus on "MicoCloud."

Career Path Opportunities

You can start from a role as a QA specialist or QA lead responsible for automated testing in a single product area. 

Depending on your preference, you will have the option to advance your career either toward becoming a specialist QA engineer or toward a managerial role within the QA team.

With our organization rapidly expanding, there are abundant opportunities available to progress into management positions.

The Appeal of Micoworks

Micoworks has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Micoworks, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

Our Service

Overview of "MicoCloud"

• MicoCloud offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
• By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
• Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
• The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.

Challenges We Address

Leadership in the Conversational Commerce Market

In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.

Streamlining Marketing Operations

Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

The Appeal of Working at Micoworks

• A "Growing Market × Growing Company"
  The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
  Achieved 500% business growth in just two years in the marketing SaaS domain.
  Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
  Established the No.1 position in LINE marketing within Japan.
  
  
• A Customer-Centric Approach
  Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
  The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.
  
  
• The People You Work With
  Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
  Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
  Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.

Tools/Technologies/Environment in Use

The technical stack may vary slightly depending on the product you will be working on.

• Web Backend
  • TypeScript (Nest.js), partial usage of Java (Spring Boot)
• Web Frontend
  • TypeScript (Next.js), Chakra UI
• Database
  • TiDB, Aurora MySQL, MemoryDB for Redis
• Infrastructure
  • AWS, Infrastructure as Code (IaC)
• Middleware
  • Nginx, Supervisor
• Monitoring
  • NewRelic, Sentry, AWS (CloudWatch)
• Data Analysis
  • BigQuery, Google Data Studio, Google Analytics, Metabase, Trocco
• Environment Setup
  • Docker
• CI/CD
  • GitHub Actions, Amplify Hosting, CloudFront
• Source Code Management
  • GitHub
• Communication Tools
  • Google Meet, Slack, Notion, Redmine, Jira, ClickUp

Required Skills and Experience

• Daily conversational Japanese is acceptable if you have Business-level English fluency.
• 3+ years of experience in automated testing.
• Practical experience with test frameworks such as Selenium, Cypress, or Playwright.
• Experience in test planning, design, and execution as a QA engineer.
• Experience creating test cases and scenarios.
• Knowledge and experience in software quality management.

Preferred Skills and Experience

• Experience integrating tests into CI/CD environments using tools such as Jenkins or GitHub Actions.
• Experience in web application development (backend and/or frontend).
• Work experience in startup or agile environments.
• Experience conducting performance and load testing.
• Knowledge of and experience with cloud environments (e.g., AWS, GCP).
• Experience as a team lead or mentor in a QA engineering role.

Ideal Candidate Characteristics

• Strong commitment to quality assurance, with the ability to proactively identify issues and propose improvements.
• Ability to smoothly collaborate with members from diverse cultural and professional backgrounds.
• Capability to think strategically from a broad perspective without being constrained by existing methods or approaches.
• Habitually and unconsciously engages in continuous learning.
• Ability to overcome challenging situations independently.
• High integrity and a strong sense of responsibility.
• Skilled in structuring, articulating, and clearly communicating thoughts or outputs.
• Practices open and transparent communication.
• Ability to drive projects forward by actively involving others.

Not a Fit If:

• Tendency to blame others.
• Strong tendency to wait for instructions rather than proactively taking action.

Work Location    

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

Average On-Site Frequency 

• About 4 days per month.

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

Work System   

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

Holidays and Leave

• Weekends (Saturday & Sunday), national holidays
• Year-end and New Year holidays
• Summer vacation
• Bereavement leave
• Paid leave (10 days granted upon joining, with additional days based on tenure)
• Other company-designated holidays

Probationary Period    

• Generally 3 months (no changes in compensation or benefits during this period).

Benefits    

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support