Head of Product

Tokyo
Remote OK - Worldwide
Full-time
December 23, 2023

Location

Japan or Remote. Given seniority of this position, willingness to relocate to Japan is preferred.

TableCheck is a fully remote-work company and welcomes candidates from around the world. We ask that all applicants be able to work during Japan time zone afternoon (at minimum from 1pm to 7pm JST). We sponsor visas for candidates wishing to relocate to Japan.

Job Description

As a Head of Product at TableCheck, you will oversee TableCheck's Product Management, Project Management, Design, and QA teams (roughly 15 staff today and growing), and galvanize our organization to deliver world-class reservation and guest management solutions to our customers, including the top hospitality brands in over 30 countries. This role will report directly to the CTO. As Product is the "heart" of our business, you will also be responsible for creating cross-functional bridges to Sales, Operating, Marketing, and Tech to achieve customer retention and growth.

Mandatory Skills

Ideal candidates should have:

7+ years in product management B2B Enterprise / SaaS software companies with a proven history of success.
Customer-oriented, growth-oriented, and revenue-oriented mindset.
Ability to understand and tell TableCheck's "story", prioritize key initiatives, and build a cross-functional organization to deliver them, while apprising stakeholders including CTO, CEO, and Head of Sales.
Strong ability to lead and mentor multiple teams across Product, Project Management, Design, and QA. Ability to grow teams, retain and level-up staff, etc.
Background in the hospitality industry (F&B, hotels, travel, etc.) strongly preferred. Ability to build relationships with key client accounts (Hilton, Hyatt, IHG etc.) is required.
Strong track record of building data collection strategy, using data, analytics to drive outcomes, exhibiting a deep understanding of the different options and tradeoffs needed.
Mastery of "design thinking"; strong opinions on aesthetics.
Knowledge and opinions regarding internationalization and localization experience.
Must be able to overlap with Japan time zone business hours, at minimum from 1 pm to 7 pm JST.

Optional Skills

Familiarity with Japanese culture and etiquette
B2C experience
Experience working in a start-up environment

Language Skills

Fluent English required
Japanese language ability is a strong plus
Chinese, or other languages is a plus but not mandatory

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Product

About TableCheck

TableCheck is changing the online reservation business by connecting millions of diners around the world to the restaurants they love. We help diners make restaurant reservations, and we help merchants manage table inventory, enrich dining experiences, and visualize multi-property analytics to gain insights into restaurant performance. Our goal is to both inform and delight.

We're remote-first, having an asynchronous style working, with employees spread throughout Asia and Europe working on the same team. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.

Our engineering team communicates in English, and so we generally don't require Japanese skills. We also welcome applicants currently outside Japan. If you want to relocate here, we can sponsor your visa. We're also open to remote candidates who do not plan to relocate.

Japanese Language Policy
TableCheck's official language is English, and we generally don't require Japanese skills for IT or engineering staff. We speak English at work and have many non-Japanese developers, but most staff outside of their engineering department is Japanese, so we consider Japanese ability to be a plus.
Visa Sponsorship
TableCheck offers visa support for both new applications and renewals. Additionally, for new hires from abroad we're often open to having applicants work remotely as a consultant while the visa application is in progress.
Paid Leave
TableCheck's vacation policy is in line with Japanese standards. We assume this means 10 days of paid time off during your first year with yearly increases according to Japanese law.
Benefits
Here's a rundown of TableCheck's main benefits:

💜 Flex time and remote work

👭 Referral rewards

👩‍🎓 Japanese-English language exchange program

👍 International tech start-up culture and atmosphere

🌎 Highly international environment (11+ countries represented in IT team alone)

💛 Health insurance support and commuter compensation
Engineer Interview Process
TableCheck's engineering interview process looks something like this:
- Step 1: Resume Review by Hiring Manager
- Step 2: Resume Review by Team
- Step 3: Initial Screening Interview
- Step 4: Interview Round 1
- step 5: Code Assessment
- step 6: Interview Round 2
- step 7: Job Offer
Note: We may request more interviews if interviewers are not available on the same day.
Remote Work
TableCheck has a flexible remote work policy.
We don't have any hard rules about the number of in-office vs remote days per week are allowed. Instead we assume that each employee will work with their team and manager to do what's best for both themselves and the company.

Note: We welcome remote work from other countries as long as you can work between 10:00-19:00 JST (or within a few hours of this time).
Work style
TableCheck offers flex time with core hours of 11:00am to 3:00pm Monday through Friday.