Product Design Lead (with Visa & Relocation Support)

1. What is Ubie?

Ubie is:

• the healthcare AI startup co-founded by MD and Engineer, founded in Tokyo and based in Tokyo 🇯🇵, Singapore 🇸🇬, and the United States 🇺🇸

• the fastest-growing startup in Japan nominated by LinkedIn in 2021 📈

• one of the most agile companies in APAC with 600+ releases and 200+ user interviews per year

• the flat organization without management, applying Holacracy

• backed up by IDEO and funded by IDEO's partner Design for Ventures

• hiring the founding members in APAC to accelerate our business for the US market

2. Your mission at Ubie Global Team

As a Lead Product Designer and a part of the founding members of Global Team, your mission is to build the business for the US market.

3. Qualifications

You must fulfill one or both of the following requirements since our first focus is the US market:

• have lived in the United States for more than 5 years
• have worked in the digital health space in the US for more than 3 years

Also, the following skills are required for this position.

• have a strong curiosity about human behavior
• experience in growing business by 10X through the power of design
• experience in hiring talented UX/UI designers and building team

4. Preferred Skills

• experience in taking roles such as Product Owner, Product Manager, or Scrum Master
• experience in collaborating with various backgrounds experts like Medical Doctor or Data Scientist
• good at designing Human-AI Interaction
• good at synthesizing qualitative data and quantitative data
• good at UX Writing

5. Ubieness - Expected stance across Ubie

Ubieness is a required mindset for all Ubie members.

1. Zero-based thinking: Put aside past experience and conventional wisdom to build optimal solutions from scratch.
2. Learning animal: A passion for continuous learning and application of knowledge in problem-solving.
3. Action-oriented: The ability to design actionable tasks and execute them, regardless of methodology, to achieve high-value business goals.
4. Sense of company ownership: See things from a company-wide perspective, discover the most pressing problems, and quickly solve them in ways that most benefit the entire company.
5. Critical thinking: Cut through the noise to identify the essence of things. Think and communicate in a structured, efficient manner.
6. Speak your mind, be constructive: Speak candidly and move things forward. Achieve positive effects with your words. Be willing to accept frank communications from your peers.

5. Job Interview Process

There would be below 4 interviews except for Offer Interview. 60 min for each. 

Two of them are what we call "Ubieness Interview", where we will ask you about your previous experience corresponding to Ubieness.

One of them is what we call "Product Development Interview", where we will discuss the MVP you build based on a certain case. is with one of our Co-Founders. Again, the main topic would be about your previous experience.

"Final Interview" is with one of our Co-Founders. Again, the main topic would be about your previous experience.

In general, the whole process can be completed within about 2 weeks to a month. This is flexible and can be adjusted depending on the candidate's situation.

6. FAQs

Business

Q. What are the major challenges that your company's industry faces?

• No matter whether you are in Japan, Singapore, or the U.S., it's very difficult for patients to reach the appropriate care. 
• For example, when people google their symptoms, many people find the medical information overwhelming. 
• Even though players like pharmaceutical companies are trying to bring awareness to the medication they have developed, the information is mostly delivered to doctors. 
• We are aiming to close the gap in the industry by guiding patients to the right care by being a reliable source of information.

Q. What differentiates Ubie from competitors?

• There are competitors in the US in terms of Symptom Checkers.
• However, they are very different regarding how and for who they provide value and how they acquire users.
• It is also our uniqueness in that the BtoB product is used by more than 1100 medical institutions in Japan, and the accuracy of the data is improving daily through feedback from physicians.

Product

Q. Any other interesting uses of AI and machine learning worth highlighting that aren't mentioned above? How does your main product work?

• Based on data extracted from about 50,000 medical articles, and the feedback we received from physicians daily, AI selects "questions to ask next" from about 3,500 types of question data and displays about 20 questions.
• The time required to answer the questions varies from person to person, but it takes 3 to 5 minutes.
• The AI can ask a wide range of questions, from the standardized questions asked on intake forms to the questions asked by doctors and nurses during medical interviews.
• It enables it to respond to a thousand different symptoms that vary from patient to patient.
• You can try our "Ubie AI Symptom Checker" on Google!

Q. How do you decide your design?

• We design/develop our product in a single scrum team.
• One of the interesting points from a design perspective at Ubie is every member has a strong curiosity in design, and even MDs or BizDevs create some prototypes collaboratively.

Q. What tools does your team usually use?

Here are the examples below. Basically, every member has the authority to decide what to use in order to maximize the ROI of the business. 

👉 Design/Development

• GitHub
• Figma
• Adobe Illustrator and Photoshop
• miro (for low-fi prototyping or ideation)
• FullStory, Dovetail (for online user research)
• Google BigQuery, Redash (for data analysis)
• Jira (for managing weekly sprint development)

👉 Communications

• Slack
• DeepL auto-translation API on Slack (Japanese ↔ English)
• Notion (for stock information such as onboarding)
• Google Slides (for sales materials)
• Google Meets (for internal meetings) 

Q. How does Ubie collaborate with the design partner D4V/IDEO?

• Design for Ventures(D4V), one of the VCs that has supported Ubie since the very early stage, and its partner, the global design company IDEO, always helps us design for better human-centered experiences.
• We collaborate on a wide variety of design issues, from user research to so-called UX writing or corporate branding etc.
• Here's one of the stories of how we collaborate for a better onboarding experience in Clinic on the Website of IDEO Tokyo.

Organization

Q. Why did you choose New York in the U.S. and Singapore for overseas market penetration? When did you open the Singapore subsidiary?

• We opened the Singapore subsidiary in Aug 2022. Singapore was selected because of its geographical and cultural background, with medical issues similar to Japan's. It was judged to be an appropriate first step for global expansion.
• New York was selected because many pharmaceutical companies have offices on the East Coast and for Ubie to accelerate its partnerships with them.

Q. Are Japanese language skills required for work at Ubie?

• Not required.
• All of our work is designed to be performed adequately without the need to understand Japanese.
• If you need to communicate with Japan Team, native Japanese speakers in Global Team will help you as a translator. Technical support, such as using the DeepL API in Slack, is widely used across Ubie.

Q. Any previous track record on VISA approval to work in Japan?

• Yes, we have supported work VISAs for several employees. 
• Please note that the approval chance is depending on applicant him/herself and country.