Customer Success Manager

  • Remote OK - Anywhere in Japan
  • Full-time
  • October 25, 2023
6,000,000 - 9,000,000 JPY /yr
Apply from Japan Only
(You must live in Japan to apply)
Language Requirements
Japanese: Business Level
English: Not Required
Minimum Experience
Mid-level or above


You will be responsible for providing support and proposing technical solutions to customers of Autify for Web and Autify for Mobile, our AI-powered software test automation platforms.

  • Onboard customers to Autify.
  • Create and implement onboarding processes based on customer attributes.
  • Quantify, analyze, and utilize information such as usage data.
  • Suggest optional features and drive upsells and cross-sells.
  • Provide feedback to the product team.
  • Respond to customer inquiries.



  • Experience with any of the following or equivalent:
    • Testing web-based services and native applications.
    • Developing - or directing the development of - web services or native applications.
    • Providing recommendations and/or offering support in relation to a client’s application development as a Solution Architect, PM, or similar.
  • Business-level Japanese.
  • Basic conversational English or willingness to learn English.



  • Customer success experience with SaaS products.
  • Experience in SaaS product sales and post-sales roles.
  • Experience working on quality control/improvement.
  • Experience with automated testing tools such as Autify.
  • Experience with E2E test automation using Selenium, Appium, or similar.
  • JSTQB certified.
  • Business-level English.

Autify, Inc. is a start-up company founded in San Francisco by a team of engineers who were the first Japanese team to graduate from the top US accelerator Alchemist Accelerator. With the mission to increase creativity with the power of tech, we develop and provide Autify, an AI-based software test automation platform.

Markets are changing rapidly, and there is a demand for quick software releases. Agile development has become mainstream; on a global scale, 92% of developer teams adopt agile development, 71% of which aim to release at least once a week. With such a rapid cycle, manual verification is too time-consuming, and there is an urgent need for automation. Our services can solve these critical challenges and make our clients a competitive advantage in software development.

Over 300 companies have begun using their service since its official release in October 2019, and that number is continuing to grow.

QA’s global budget is said to reach over $1 trillion. We are rapidly expanding our service reach internationally to win this vast global market.

Autify’s policies during COVID-19 are as follows:

  • They’ve adopted a policy of working fully remotely (previously they allowed one day a week of remote work)

  • They no longer have a physical Japan office (previously they had one in Tokyo)

View Autify's company page

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Customer Success Manager at Autify
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