close-Customer Success Associate

Tokyo
Remote OK
Full-time
January 22, 2021

The Team:

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

The Opportunity:

The Customer Success Associate will train, drive adoption, and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention. You’ll be an advocate for the customer internally and focus on ensuring a positive customer experience for a high volume of accounts. As a Customer Success Associate, you’ll develop core business skills that will enable you to grow your career at Datadog.

You Will:

Identify and qualify opportunities for added value within smaller customers
Troubleshoot on issues and FAQs to ensure a positive customer experience
Proactively work with customers to find expansion opportunities and increase loyalty and retention
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Act as advisor to customers to ensure they’re leveraging the solution effectively

You Are:

Native in Japanese and professional English language skills
Driven and motivated by a career in sales
Excited by a customer facing role with a desire to grow a career in Customer Success
A self-starter who can multitask and adapt to changing situations
A strong written and verbal communicator
Able to influence others and create a sense of urgency
Strong at multi-task management skills across a varied set of responsibilities in a fast-paced environment

Bonus Points:

Experience with Salesforce
Knowledgeable about the B2B tech space

Why You Should Apply:

Generous and competitive global benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Sales training in MEDDIC and Command of the Message
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture

APPLY NOW ➜Japanese Required ⚠️

About Datadog

We're Datadog, the monitoring and analytics platform for developers, IT teams and business users in the cloud age. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

Across the company, we are excited about delivering an award-winning product that our customers love. We promote a healthy work-life balance, career growth, and a friendly office culture. We value enthusiasm, humility, and openness, and believe in creating an inclusive office culture where every feels they belong.

The world is becoming more and more digital and the COVID-19 crisis isn't changing that. In fact, digitalization continues to accelerate for companies as consumer habits shift that way. Our customers still need us, our customer base continues to grow, and our usage remains strong. Will you join us on this journey as more of the world migrates to the cloud?

Japanese Language Policy
At Datadog, we do require a business-level English and Japanese language skill set as we are a global company, and you’ll have the opportunity to interact with colleagues all over the world, while also conducting business and demos with partners and customers across Japan.
Visa Sponsorship
Currently, we can only accept applicants with valid work visas for Japan.
Paid Leave
In addition to your annual leave entitlement and 17 paid holidays, all Datadog employees in Japan are eligible for discretionary paid time off, meaning that we give employees the freedom and flexibility to take vacation time and personal days as needed.

For our expecting Moms and Dads, we offer up to 16 weeks of paid leave for birthing parents, and up to 8 weeks for non-birthing parents.
Benefits
We provide a generous benefits package that aims to support the health and well-being of our employees and their families.

🐶 Pet adoption subsidy

🏋️ Fitness reimbursement

👥 Referral bonus

🥂 Company-sponsored social events

🍔 Catered lunches 2 times a week

🇯🇵 Language learning support

💹 Employee stock purchase plan

👩‍🎓 Access to 3,500 top-rated business, technical, and personal development courses through Udemy

🏥 Generous medical benefits including coverage for personal accidents and business travel
Engineer Interview Process
1) Application Review:

Our recruiting team kicks off the process by reviewing your resume and credentials. You’ll hear from one of our recruiting team members if we think you are a good fit for the position, and we’ll set up some time to chat.

2) Interview:

Our interviews take on average, 2-4 weeks, depending on schedules. We make sure you’ll meet with potential peers, manager, and possibly an executive. While our processes may vary from role to role, you can expect a combo of 1-2 phone interviews, 1-2 on-site interviews, and something like a coding assignment or case study.

3) Selection:

We make our hiring decisions based on the best possible fit for the role. Our teams rate each candidate based on the set of criteria that we’ve designed for each role, and we review feedback from each interviewer to make a thoughtful hiring decision. The recruiting team will follow up with you on an answer after the interview.

4) Interview Survey:

We will send you a post-interview survey so that you can rate how we’re doing. Your feedback is important to us, as we’re constantly looking to improve our interview process and the candidate experience.
Remote Work
Due to the impact of COVID-19, Datadog members are working from home for the foreseeable future with no plans in place to return to the office until it’s safe for our employees to do so.
Work style
We believe in maintaining a healthy work-life balance for employees both in Japan and around the world.

That’s why we offer a generous paid time off program with the flexibility to take the time you need to do everything from pick your child up from daycare to take a long weekend to relax and recharge.
Diversity
At Datadog, diversity means making a conscious effort to reflect the many experiences and identities of the world outside, while treating each other with fairness and without bias.

Inclusion is the choice we make every day to foster an environment where people of all backgrounds not only belong, but excel, so that together, as a company, we can succeed.
Parents and Family
In order to support our growing families, we offer best-in-class benefits to help Datadogs navigate parenthood at any stage.

We’re also excited to now offer virtual at-home kids activities to ensure our Datapups stay active and healthy during these times.

In addition, we have a variety of parent-led channels in Slack that give our global employees the chance to ask and share advice, photos, ideas and more with other parents across the company.