close-Customer Success Associate

  • Tokyo
  • Remote OK
  • Full-time
  • January 22, 2021
Conditions
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Apply from Japan Only
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No relocation to Japan
(No visa sponsorship from overseas)
Requirements
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Language Requirements
Japanese: Business Level
English: Business Level

The Team: 

Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success.

 

The Opportunity:  

The Customer Success Associate will train, drive adoption, and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention. You’ll be an advocate for the customer internally and focus on ensuring a positive customer experience for a high volume of accounts. As a Customer Success Associate, you’ll develop core business skills that will enable you to grow your career at Datadog.

 

You Will:

  • Identify and qualify opportunities for added value within smaller customers 
  • Troubleshoot on issues and FAQs to ensure a positive customer experience
  • Proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
  • Act as advisor to customers to ensure they’re leveraging the solution effectively

 

You Are:

  • Native in Japanese and professional English language skills
  • Driven and motivated by a career in sales
  • Excited by a customer facing role with a desire to grow a career in Customer Success
  • A self-starter who can multitask and adapt to changing situations
  • A strong written and verbal communicator
  • Able to influence others and create a sense of urgency
  • Strong at multi-task management skills across a varied set of responsibilities in a fast-paced environment

 

Bonus Points:  

  • Experience with Salesforce
  • Knowledgeable about the B2B tech space

 

Why You Should Apply:

  • Generous and competitive global benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities 
  • Sales training in MEDDIC and Command of the Message
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

Datadogはハイブリッドクラウドアプリケーションの監視サービスです。組織の俊敏性向上、効率の向上を支援し、アプリケーションと組織全体にわたるエンドツーエンドの可視性を提供します。 私たちのSaaS製品は、デジタルトランスフォーメーション、クラウド移行、顧客のテクノロジースタック全体のインフラストラクチャ監視を可能にするために、幅広い業界のあらゆる規模の組織で使用されています。

私たちは、健康的なワークライフバランス、一人一人のキャリアの成長、フレンドリーな企業文化を推進しています。熱意、謙虚さ、オープンさを大切にし、誰もが自らの個性を活かして活躍できると感じられる、包括的なカルチャーを創造することを信じています。

世界はますますデジタル化しており、COVID-19の危機があっても、変わることはありません。事実、消費者の習慣がコロナ時代に合わせてシフトするにつれて、企業のデジタル化は加速し続けています。

私たちの顧客は今でもDatadogを必要としており、顧客ベースは急成長を続けているため、私たちのビジネスは非常に好調です。世界の多くがクラウドに移行する中、あなたもDatadogと一緒に新しい挑戦をしてみませんか?

英語力を活かして、世界的IT企業で活躍するチャンス!英語 or 日本語の語学サポートもしっかりあるため、語学力を身に付けながら成長できる環境です ?

(求める言語レベル:日本語ビジネスレベル / 英語ビジネスレベル)


Datadog's policies during COVID-19 are as follows:

  • During this time, all of Datadog’s global offices are working 100% remotely to keep our employees and their families safe and healthy.

  • Datadog is still following our normal interview process, just conducting all interviews virtually over Zoom video until it is safe to resume normal activities.

  • All new joiners are onboarded remotely. We will send your laptop to your home and conduct a remote onboarding session. Your very first session will be with Datadog IT, who will help you get set up on your new device. Because your work device will not yet be set up, this session will be conducted through your own personal device (either phone, tablet, or laptop).We have onboarded over 400 new joiners 100% remotely this year, and those have gone well!

  • Throughout the company we are organizing daily check-ins with full teams and one-on-one meetings with managers, as well as remote happy hours, coffee chats, and many activities such as yoga, kick-boxing, mediation and pilates. You will be assigned both a mentor and a buddy during onboarding. In your first weeks you can expect to have Zoom open for much of the day while you onramp and get started.

View Datadog's company page

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close-Customer Success Associate at Datadog
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