close-Enterprise Sales Engineer
- Tokyo
- Remote OK
- Full-time
- October 31, 2020
Job Description
The team:
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
The opportunity:
Sales engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). SEs also have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.
You will:
- Partner with Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
- Own technical engagement with customers during the trial phase. Communicate Datadog value based on activities and work with customers on any identified issues or concerns to successful conclusion.
- Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility.
- Deliver product and technical briefings / presentations potential clients.
- Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
- Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape.
- Directly impact Datadog’s growth in the security monitoring space and public sector.
Requirements:
- Strong knowledge of current infrastructure and monitoring solutions and technologies.
- Passion and ability to educate customers on observability risks that are meaningful to their business.
- Ability to build and execute an evaluation plan with a customer.
- Exceptional written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering.
- Ability to think creatively about a wide variety of challenges. You're going to find new things every day.
- Minimum of 3 years in a Sales engineering or DevOps engineering role.
- Programming/scripting experience in any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc..
Bonus points:
- Experience with Docker, Kubernetes, Rancher, Mesos or other container technologies.
- Experience in systems administration: Windows, Linux
About Datadog
We're Datadog, the monitoring and analytics platform for developers, IT teams and business users in the cloud age. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.
Across the company, we are excited about delivering an award-winning product that our customers love. We promote a healthy work-life balance, career growth, and a friendly office culture. We value enthusiasm, humility, and openness, and believe in creating an inclusive office culture where every feels they belong.
The world is becoming more and more digital and the COVID-19 crisis isn't changing that. In fact, digitalization continues to accelerate for companies as consumer habits shift that way. Our customers still need us, our customer base continues to grow, and our usage remains strong. Will you join us on this journey as more of the world migrates to the cloud?
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