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Software Project Manager
- Tokyo
- Partial Remote
- Full-time
- January 23, 2025
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are looking for brilliant Software Project Managers, also known as Client Delivery Leads across a number of areas (i.e. Billing/Debt/etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Lead who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
What you'll do
- Work closely with the operation and non operation and Kraken Technologies Teams to define the product vision and strategy
- Identify new ideas and technology to improve the product
- Define the MVP and test & learn approach for the product capability
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Managing the relationship with client counterparts, being the first point of contact for tech development and issue resolution.
- Triaging incoming requests and communicating client priorities to the right domains in the development team.
- Ensure we are constantly reviewing and adapting to customer and business needs
What you'll have
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - our clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
- Consulting experience is a plus
- Japanese and English-speaking
If this sounds like you then we'd love to hear from you.
About Kraken Technologies
Help Kraken use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy and is built to empower businesses to lead the energy transition from generation to supply.
Kraken is a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, their operating system for energy is transforming the industry around the world in a way that benefits everyone.
They are now licensing Kraken to businesses in 17 countries around the world and manage over 300,000 energy assets.
Kraken's original goal was to have 100 million customers on the Kraken Platform by the year 2030. As Kraken is far ahead of schedule with 60 million accounts, they are bringing the end date forward to 2027!
Some of the businesses Kraken partner with include E.ON in Europe, Origin in Australia, and Tokyo Gas in Japan.
Kraken is looking to continue growing their Japanese operations to build more tech to make energy in Japan greener and increase their investment in service and growth in Japan and Globally.
To get an idea of what it’s like to work at Kraken, hear from Karim, one of Kraken's Engineers here.
