Site Reliability Engineer - Osaka

Job Overview

You will play a critical role in ensuring the reliability, availability, performance, and scalability of our infrastructure and services. Working closely with development teams, you will help achieve both system stability and a rapid release cycle.

Our company has established a global development structure, accelerating collaboration among engineers based in Japan, India, and the Philippines. Within this environment, bilingual (Japanese and English) SREs serve an essential role, acting as a bridge between teams.

Roles and Responsibilities

• Design, build, and operate cloud infrastructure.
• Plan and drive cost optimization and efficiency improvements for cloud resources.
• Improve operational efficiency through the development and implementation of automation tools.
• Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Monitor systems, configure alerts, and manage and continuously improve incident response.
• Manage incident resolution and conduct post-mortem analyses.
• Perform capacity planning and performance tuning.
• Develop and enhance CI/CD pipelines.
• Manage identity and access for development tools.

The Appeal of Micoworks

Micoworks has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Micoworks, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

Our Service

Overview of "MicoCloud"

• MicoCloud offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
• By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
• Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
• The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.

Challenges We Address

Leadership in the Conversational Commerce Market
In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.

Streamlining Marketing Operations
Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

The Appeal of Working at Micoworks

• A "Growing Market × Growing Company"
  The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
  Achieved 500% business growth in just two years in the marketing SaaS domain.
  Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
  Established the No.1 position in LINE marketing within Japan.
  
  
• A Customer-Centric Approach
  Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
  The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.
  
  
• The People You Work With
  Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
  Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
  Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.

About the Tools, Languages, and Environment

The technical stack may vary slightly depending on the product you will be working on.

• Web Backend
  • TypeScript (Nest.js), partial usage of Java (Spring Boot)
• Web Frontend
  • TypeScript (Next.js), Chakra UI
• Database
  • TiDB, Aurora MySQL, MemoryDB for Redis
• Infrastructure
  • AWS, Infrastructure as Code (IaC)
• Middleware
  • Nginx, Supervisor
• Monitoring
  • NewRelic, Sentry, AWS (CloudWatch)
• Data Analysis
  • BigQuery, Google Data Studio, Google Analytics, Metabase, Trocco
• Environment Setup
  • Docker
• CI/CD
  • GitHub Actions, Amplify Hosting, CloudFront
• Source Code Management
  • GitHub
• Communication Tools
  • Google Meet, Slack, Notion, Redmine, Jira, ClickUp

Required Skills

• Daily conversational Japanese is acceptable if you have Business-level English fluency.
• Experience designing and operating cloud infrastructure (AWS, Google Cloud, Azure, etc.).
• Practical experience in Linux/Unix system administration.
• Experience with Infrastructure as Code (Terraform, Ansible, etc.).
• Hands-on experience with container technologies (Docker, Kubernetes).
• Experience building and operating monitoring services.
• Experience building and operating CI/CD pipelines.
• Basic knowledge of networking.

Preferred Skills

• Experience operating microservice architectures.
• Experience analyzing cloud resource usage and implementing cost-efficiency improvements.
• Programming skills (Python, TypeScript, Shell scripting, etc.).
• Experience with database management.
• Knowledge of security best practices.

Ideal Candidate Profile

• Able to understand objectives clearly and proactively take initiative in tasks.
• Excellent teamwork and communication skills.
• Proactively propose efficiency improvements and contribute to team productivity through automation and continuous improvement.
• Highly motivated to continuously acquire new skills and knowledge.
• Strong ability to understand complex systems.
• Strong documentation skills.

Work Location    

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

Average On-Site Frequency 

• About 4 days per month.

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

Work System   

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

Holidays and Leave

• Weekends (Saturday & Sunday), national holidays
• Year-end and New Year holidays
• Summer vacation
• Bereavement leave
• Paid leave (10 days granted upon joining, with additional days based on tenure)
• Other company-designated holidays

Probationary Period    

• Generally 3 months (no changes in compensation or benefits during this period).

Benefits    

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support