【Closed】Technical Account Manager - Tech Division

Tokyo
Partial Remote
Full-time
July 6, 2023

Position Details:

Understand service and product specifications and project progress
Provide technical guidance based on best practices of platforms
Provide standard design for expanding new service easily
Help resolve difficult technical problems users have
Trouble Shooting of service in the trouble
Promote improvement of platform products
Promote global projects domestically as well as overseas
Understand our technical products and promote them through internal education and promotion activities to improve utilization rate

Mandatory Qualifications:

System engineer or application engineer experience
Proactive attitude towards supporting users
Understanding of architecture for configuring Web service and how to identify problems
Experience with Linux operating systems internals and / or networking
Experience with CI/CD tools (ex. Jenkins, CircleCI)
Experience in automation and configuration management using Chef, Ansible, Terraform,
Experience with monitoring, troubleshooting
Technical/Engineering Lead experience
Ability to communicate professionally, both verbally and in writing
Reading ability of technical document written in English and Basic English technical writing skills

Desired Qualifications:

Experience in service operations with Docker, Kubernetes
Experience Over 3 years of experience managing one of the following products: MySQL, Cassandra, Oracle, Couchbase, Hadoop or Kafka
Proficiency in one or more of the following: Go, Python, C, C++, Java, Rust, Perl, Ruby or shell scripting
Operation/Architect experience about platform migration from/to Public Cloud/On-premise
Scrum Master, Project Manager Experience, Product management (PDM) experience
Expert knowledge in at least one technical area
Understanding of standard Internet protocols such as DNS, TCP / IP and HTTP
Experience drafting configuration plans for users, as well as preparing and making proposal presentations.
Experience working with overseas organizations
Experience in handling customers outside the company
Experience as a consultant
Experience with cloud platform (ex. OpenStack, Public Cloud)
Experience with container solution and tools (ex. LXC/Docker/Kubernetes/Mesos)
Experience with and working knowledge of IP networking systems and protocols
Experience with algorithms, data structures and software design
Web application development experience
Software Engineer for Test Experience

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About Rakuten

In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today.

So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone.

Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world.