Service Design Lead

Tokyo
Remote OK
Full-time
August 8, 2021

Job Description

Reaktor Japan is looking for people with the passion to create high-quality digital services in Japan!

Our Tokyo branch focuses on helping enterprises build digital services using a user-driven, agile approach. We work lean, and swear by prototypes and data, continuous iteration, humble curiosity, and small teams with big autonomy.

A typical day as a Service Design Lead:

You will encourage innovative approaches to design techniques
You will be responsible for establishing and managing client relationships
You will liaise with key client stakeholders throughout the project lifecycle

What you need to bring with you:

8+ years delivering interface design solutions for various clients as well as strong leadership experience.
Ability to facilitate, present and have excellent communication skill in both Japanese and English
Experience owning a project vision, execution, quality and client relationship.
Experience in proposal development, client presentations, etc.
Ability to respond positively and calmly to shifting priorities, demands and timelines.
Experience with user research and owning a project vision, execution, quality and client relationship.
Compassion for people and being people centric—both those around you and those who will use what we build. A letter from your future colleague, Gab discusses what this means in practice.
An understanding that leadership can be shared. Niclas shares what this means in perspective in his blog, No Hierarchy!

APPLY NOW ➜Japanese Required ⚠️

About Reaktor

Reaktor is a team of curious engineers and designers that build custom digital products for a diverse portfolio of clients and industries around the globe. We offer a full range of consultancy and agency services, built on exceptional digital competence and unmatched execution. Our services include high-level business consultancy, branding and marketing; to hands-on concept and service design, UI/UX design, and high-performance engineering. We have over 500 experts and offices in Helsinki, New York, Tokyo, Berlin, Stockholm and Amsterdam.

Japanese Language Policy
Internal communication at Reaktor Japan is in English, but since our client base is focused on the Japanese market, we prefer candidates to be minimally capable of business-level Japanese.
Visa Sponsorship
- With the current pandemic, we are only accepting applicants with valid working visas in Japan.
- We offer support for visa renewal to new hires with valid working visas in Japan.
Paid Leave
- Weekends (Saturday and Sunday), Japanese national holidays, New Year’s holiday
- 20 paid vacation days per year
- Up to 1 month of sick leave per year
Benefits
✈️ Paid on-boarding trip to Finland (on hold at the moment due to Covid-19)

⛱️ Bi-annual company trip and company-sponsored team-building outings and events (on hold at the moment due to Covid-19)

📲 Paid cell phone and data plan

🍹 Free dinner and drinks when we celebrate

🥑 Request-based stocking of healthy foods in the office

👕 No dress code (except when meeting with clients)

💻 The latest equipment - computer, monitor, smartphone

🧑‍💻 Choose your own software tools

🏥 Health insurance/ Health check-ups

👩‍🎓 Buy books, courses, and other resources you need to continue learning and developing

💚 Flexible support for employees' family situations, including parental leave

💜 Reaktor beanies, t-shirts, notebooks, and more

👶 Flexible parental leave for the birth of new children

💹 Reaktor share ownership plan

🚃 Full transportation coverage
Engineer Interview Process
Reaktor's interview process for engineers usually consists of a combination of phone screenings and remote interviews. They'll generally focus on these areas:
- Interpersonal skills
- Gauging fit for your career ambitions
- Code review exercises
? Brief chat to say “Hi!”

? Introduction to Reaktor. We call this the Culture Fit round. Check out what Adam had to say about our interview.

? Technical Round. Forget about brain teaser questions, let's have a chat about your source code!

? Final Round. We take this opportunity to clarify our mutual expectations.
Remote Work
All employees are working remotely at the moment.
Work style
At Reaktor, we have a very shallow explicit hierarchy. There are some leadership roles that resemble the more traditional explicit hierarchy, such as the CEO, but as a whole people don’t have bosses in the traditional sense who would tell you what to do. Instead, there’s a more fluid hierarchy that forms naturally around subject matters in the teams.
To give you an idea what it’s like working at Reaktor:
- We believe digitalization can bring unprecedented change to Japan. At Reaktor, you will be fulfilling a key role to help us bring innovative digital services to Japanese enterprises.
- We create digital services that answer users’ needs without compromising on software quality or execution speed.
- We support work-life balance. We believe that quality in our work comes from a mixture of experience, passion for the job, and a healthy lifestyle.
- We have global offices in New York, Helsinki, Amsterdam and Tokyo. You get to learn and share knowledge with other top talent from all over the world. Let's be real though, compared to our established office in Helsinki, we have a smaller setup. Having said that, we work with MNCs like Shiseido, ANA, Mercari to name a few to succeed in their digital ventures.