Customer Reliability Engineer / Developer - Ruby on Rails (Remote)

  • Tokyo
  • Remote OK
  • Full-time
  • June 5, 2024
Apply from Anywhere 👍
Relocation to Japan 👍
(Overseas visa sponsorship supported)
Language Requirements
Japanese: Not Required 👍
English: Business Level

TableCheck, Japan's leading restaurant reservation management platform, is seeking a Customer Reliability Engineer. 

The Customer Reliability Engineering team at TableCheck works with engineers within both our organisation and our customer's IT and Engineering teams to be able to both deliver results and advocate for customer needs. As a member of our CRE team you will primarily support our Enterprise customers and third-party integration developers alongside our SREs.

We are looking for CREs with a deep understanding of Ruby on Rails, with direct experience working with APIs in production and experience with monitoring-in-code tooling such as OpenTelemetry. We are looking for someone with a strong ability to learn, document and articulate customer organisation's needs to engineers within TableCheck.

TableCheck's CREs are strong individual contributors who can deliver quick and effective results, and know when and how to document and write requirements for larger issues. CREs must know when they can individually fix issues in a reasonable amount of time, and when to consult our larger engineering team.

Our CREs are developers who successfully deliver and maintain integrations and features for our Enterprise customers (API / Payments). CRE takes on the responsibility of keeping our customer SLOs, such as developing hot-fixes and working with our SRE team to develop monitoring tools.


TableCheck is changing the online reservation business by connecting millions of diners around the world to the restaurants they love. We help diners make restaurant reservations, and we help merchants manage table inventory, enrich dining experiences, and visualize multi-property analytics to gain insights into restaurant performance. Our goal is to both inform and delight.

We're remote-first, having an asynchronous style working, with employees spread throughout Asia and Europe working on the same team. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.

Our engineering team communicates in English, and so we generally don't require Japanese skills. We also welcome applicants currently outside Japan. If you want to relocate here, we can sponsor your visa. We're also open to remote candidates who do not plan to relocate.

View TableCheck's company page

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