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About Us
TableCheck is a global platform built to help restaurants own their guest experience.
We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests—and repeat guests into loyal fans.
Used by over 9,000 restaurants, in over 35 countries, including top hospitality brands and over 270 Michelin-starred restaurants, TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world’s leader in restaurant management.
Role Overview:
TableCheck is looking for a Technical Product Manager to join our dynamic team, and spearhead the evolution of our Insight product.
This role is pivotal in bridging the gap between customer needs, technical possibilities, and market opportunities, ensuring our solutions exceed industry standards and user expectations.
Important: As this product is highly technical, for this particular role, our ideal candidate will have some prior experience working as a developer (backend / frontend) in addition to strong skills as Product Manager. The interview process will include a brief coding assessment.
Main Responsibilities:
- Lead the elicitation of needs from internal teams and customers, transforming insights into actionable product requirements.
- Utilize your technical acumen to perform preliminary data analysis, identifying trends, uncovering insights, and informing product decisions before engaging with the engineering team
- Forge strong partnerships with engineers, understanding data intricacies to craft business logic and technical solutions that enhance our platform's functionality and user experience.
- Elaborate and prioritize the product backlog, collaborating with Engineering and Design to deliver comprehensive solutions from concept to launch.
- Lead issue resolution including working with end users to understand the problem, perform preliminary investigation of data and collaborate with engineering teams to determine root cause and remediate.
- Take charge of the product roadmap, aligning vision, strategy, and execution to foster customer loyalty and drive business growth.
- Drive alignment across stakeholders’ groups.
- Lead and participate in market and user research to improve product and contribute to its strategy to achieve customer retention and growth
Mandatory Skills:
- A minimum of 5 years of experience in product management within a SaaS environment, particularly with data-centric software solutions.
- Minimum of 2 years developing SaaS products in a backend / frontend role, ideally in data-related products.
- Proficiency in data analysis tools and methodologies (e.g., SQL, Python) and familiarity with data visualization.
- Exceptional communication skills, capable of discussing both technical and non-technical matters across diverse audiences.
- Demonstrated ability to solve problems effectively and make data-driven decisions.
- Obsession to ask “Why” and to identify the problem to solve
- An empathetic approach, prioritizing understanding customer needs and perspectives.
- Proven competency in driving alignment, navigating complex stakeholder relationships, and managing cross-functional projects amid uncertainty and ambiguity.
- Availability to work overlapping hours with Japan Time Zone (JST), specifically from 1 pm to 7 pm.
Language Skills:
- Fluency in English is mandatory.
- Proficiency in Japanese is a plus.
Recommended Skills:
- Knows ins and outs of F&B industry; educational background and or experience in Restaurant/Hotel Management
- Familiarity with Japanese culture
- Experience working in a start-up environment.
About TableCheck
TableCheck is changing the online reservation business by connecting millions of diners around the world to the restaurants they love. We help diners make restaurant reservations, and we help merchants manage table inventory, enrich dining experiences, and visualize multi-property analytics to gain insights into restaurant performance. Our goal is to both inform and delight.
We're remote-first, having an asynchronous style working, with employees spread throughout Asia and Europe working on the same team. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.
Our engineering team communicates in English, and so we generally don't require Japanese skills. We also welcome applicants currently outside Japan. If you want to relocate here, we can sponsor your visa. We're also open to remote candidates who do not plan to relocate.
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