DevOps Engineer

Remote OK - Worldwide
Full-time
October 3, 2023

Are you looking

To make meaningful changes at the fastest growing tech company in Japan?
For a fair, highly flexible, inclusive working environment where anyone regardless of their background can make an impact?
To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
For a place where things are not just fast - but they happen now?

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology are changing the way consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet”, unlocking digital customer service experiences that were limited to physical stores previously.

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

Your Typical Day With Us

Design highly-automated infrastructure and CI/CD pipelines for our internal PaaS on GCP
Assess current infrastructure and identify areas for improvement
Help developers building their infrastructure and CI/CD pipelines:
Provide guidance and support for developers on infrastructure design and CI/CD best practices
Research and evaluate new Kubernetes features, tools, and best practices
Implement new functionality for our Kubernetes operators
Set up monitoring for our infrastructure:
Collaborate with development teams to identify and resolve infrastructure and CI/CD pipeline issues
Participate in on-call rotation for incident response and management

What You’ll Need

2+ years of hands-on experience with GCP or AWS
At least a year of experience in software development
Experience managing Kubernetes clusters
Experience with IaC tools such as Terraform
Experience with CI/CD tools such as GitHub Actions, Gitlab CI, Jenkins
Experience with monitoring tools such as Datadog, Prometheus, Grafana
Understanding of networking concepts (VPC architecture, protocols etc)

What Makes You Stand Out

Experience in building highly automated, self-service infrastructure
Deep understanding of GCP services, especially GKE, AI/ML services, Pub/Sub
Experience with MongoDB, Postgres
Experience with high-traffic architectures
Development of Kubernetes operators
Experience with tools like ArgoCD, Crossplane
Experience with CDNs and serverless functions

Don’t just take our word for it

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague!

Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!

Salary Range : competitive Up to 7M Japanese yen (performance review every 6 months)
Performance review: twice a year
Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
Education support: Udemy, Frontend Masters
Flexible working: Highly flexible, remote-first international organization
- For Japanese residence: Work from anywhere, interim work from overseas, full flex time
Housing allowance (within 1.5KM away from office)
Club activity allowance
Shuffle Lunch allowance (Cross department lunch)

Zeals Bar (bi-monthly free flow beer party)

APPLY NOW ➜

About Zeals

Zeals is transforming how companies do customer service using technology. Their top-rated chat commerce tools are designed to help clients provide digital "Omotenashi", Japan's highly-prized brand of hospitality.

Chat Commerce

The “Zeals" service lets users purchase and reserve products while talking with an AI chat bot. The goal is simple: to “revolutionize hospitality on the Internet”.

By integrating directly into chat apps like LINE and Facebook, Zeals unlocks digital customer service experiences that were limited to physical stores previously. By allowing customers to converse about their purchase before making it, they’ve been able to increase the purchase rate by about 5 times.

Their service has already been widely adopted in industries like travel, cosmetics and fintech. And they’ve already helped around 400 companies increase their sales.

In Japan, chatbots are still perceived as a tool for automating customer support, but more companies have been using them for marketing and commerce tasks as well (especially overseas).

China’s hyper-popular “Wechat” has over 8 million chatbots in use for marketing purposes, and there’s a “Conversational Commerce” movement happening in the US as well, with a growing number of services using chat bots for marketing. Zeals is the first solution in Japan to offer “purchase through conversation”.

Tackling a billion-dollar e-commerce trend

Zeals is the #1 Japanese conversational commerce solution, driving a 9.6% average conversion rate across over 1.5 million monthly active users. Using AI-powered, human-designed conversation flows in Instagram DMs and LINE chat, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

The company has big plans: they’re hoping to expand to foreign markets, add voice features. The combination of their “chat commerce” tech and their communication designer expertise unlock a myriad of possibilities for future expansion. Their ultimate goal is to share Japan’s prized “Omotenashi” culture with the world and enable people to forge new connections with one another. They plan to keep developing new products in service to this vision.

Culture

To make this technological revolution necessary, Zeals is investing in people. They entrust their members with a high degree of autonomy and believe strongly in the need for a deep understanding of technology. The company raised 1.8 billion yen in funding in April 2021, and they’re planning to use these funds to continue their aggressive investment in both technology and people. They’re hoping to double the size of their engineering team in the next year.

Zeals has a highly unique culture among Japanese companies. They eschew the traditional hierarchical system in favor of a work style that emphasizes what people can do. They proactively give opportunities to those who are capable and motivated, and they’re not concerned with things like working hours or age.

They offer a flat hierarchy with a truly diverse group of members, including people coming from over 18 countries. Their work environment is flexible, allowing members to choose their own hours and work 100% remotely if they wish. They also have a culture that embraces new technologies, so they’ve gathered quite a few tech aficionados.

If this culture of a global, engineering-driven company resonates with you, then Zeals wants you to join their team!

Zeals' policies during COVID-19 are as follows:

Overseas candidates are welcome to apply — and can even continue working from abroad!
There are currently no meetings that require your physical presence (especially during COVID-19)
For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.

Japanese Language Policy
At Zeals, the developers use primarily English (dev-related discussions happen in English on Github or Slack). There might be occasional discussions in Japanese, but most Slack messages are in English (or both languages).

As for meetings, all dev-related ones take place in English. In the past they used Japanese at times, but now they have a clear policy to use English since they have several members who don’t speak Japanese.

Given the above, Japanese skills are not required for engineers. But one unique aspect of the culture at Zeals is that many Japanese members are working on their English while many non-Japanese members also work to improve their Japanese skills.

Since before Zeals was focused on global expansion, around 40% of their members were non-Japanese but most spoke Japanese fluently. In order to build a truly global team, these multilingual members will typically help out when communication is needed between people who don’t speak a common language. In this fashion, Zeals has slowly been turning English into their official language for engineers.

Even now Zeals has many multilingual members that proactively support the rest of the team to ensure smooth communications.

Even outside of the development team, important company-wide announcements are made in both English and Japanese. For example hiring announcements, new product launches etc. they’re announced in both Japanese and English.

Also, they provide simultaneous interpretation for presentations at their monthly all-hands meetings, among other tactics to ensure that everyone gets the information they need.
Paid Leave
- All Japanese public holidays off
- 10 days of PTO (awarded 3 months after joining)
- Summer holiday, Year-end holiday, Childcare leave, Congratulations/Bereavement leave
Benefits
Here are some examples of the benefits which full-time employees can receive.

💻 Preferred laptop provided

👩‍🏫 Language Learning Support (Language courses)

🇯🇵 Translation support (EN<>JP)

👶 Shorter work hours for employees taking care of children

👶 Parental Leave

👕 Flexible dress code

🏠 Rent allowance

💜 Social security / insurance benefits included

🏥 Healthcare insurance, Periodic health checks

💚 Pension insurance

🚃 Commuter allowance
Remote Work
Zeals allows their members to work remotely from anywhere in the world.
- Once COVID-19 is no longer a concern, those that are able to can join their monthly all-hands meetings in person. But people are also free to join via video chat.
- In case of working remotely from outside of Japan, you’ll work as a contract employee (due to limitations around local Japan taxes etc). Upon moving to Japan, you’ll switch to being a full-time employee.
Work style
Zeals is flexible when it comes to working hours. They work on a flex time system with core time of 1:00PM to 3:00PM.
Values

FROM ZEAL

< Passion > Good things come from giving it your all

BET ON PARADOX

< Unorthodox > Never settle for the established norm

UNITED WILL

< Team > Teamwork is the heart of achievement

Office

The Zeals office is situated a 4-minute walk from Gotanda station in Tokyo. They have a free address system where people can work wherever they’d like, as well as meeting rooms. They provide everyone with their preferred hardware and have Ergohuman chairs. Everyone is free to choose the work style that works best for them, either full-remote or using the office.