DevOps Engineer

  • Remote OK - Worldwide
  • Full-time
  • February 13, 2024
Conditions
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Up to 9,000,000 JPY/yr
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Apply from Anywhere 👍
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Relocation to Japan 👍
(Overseas visa sponsorship supported)
Requirements
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Language Requirements
Japanese: Not Required 👍
English: Business Level
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Minimum Experience
Mid-level or above

Are you looking

  • To make meaningful changes at the fastest growing tech company in Japan?
  • For a fair, highly flexible, inclusive working environment where anyone regardless of their background can make an impact?
  • To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
  • For a place where things are not just fast - but they happen now? 

 

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology are changing the way consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet”, unlocking digital customer service experiences that were limited to physical stores previously. 

 

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

 

Your Typical Day With Us 

 

  • Design highly-automated infrastructure and CI/CD pipelines for our internal PaaS on GCP

  • Assess current infrastructure and identify areas for improvement

  • Help developers building their infrastructure and CI/CD pipelines:

  • Provide guidance and support for developers on infrastructure design and CI/CD best practices

    • Research and evaluate new Kubernetes features, tools, and best practices

    • Implement new functionality for our Kubernetes operators

  • Set up monitoring for our infrastructure:

    • Collaborate with development teams to identify and resolve infrastructure and CI/CD pipeline issues

    • Participate in on-call rotation for incident response and management



What You’ll Need

  • 4+ years of hands-on production experience on public cloud providers, including 2+ years on GCP

  • At least 2 years of experience in software development, including kubernetes operators

  • 2+ years experience managing production Kubernetes clusters

    • Experience treating k8s clusters as cattle (we provision/destroy on demand in automated fashion)

  • Experience managing production ArgoCD

  • Experience with IaC tools such as Terraform

  • Experience with deployment tools including GitHub Actions and Helm

  • Experience with monitoring tools such as Datadog, Prometheus, Grafana

  • Understanding of networking concepts (VPC architecture, protocols etc)

  • Any pager experience (OpsGenie, PagerDuty, etc)

 

What Makes You Stand Out

  • Writing complex workflows, troubleshooting, proposing improvements in GitHub actions and Helm

  • Experience in building highly automated, self-service infrastructure

  • Deep understanding of GCP services, especially GKE, AI/ML services, Pub/Sub

  • Troubleshooting production incidents

  • Experience with MongoDB

  • Experience with high-traffic architectures

  • Experience with large ArgoCD architectures

  • Experience with writing templated ArgoCD ApplicationSets 

  • Experience with IaC in Kubernetes, such as Crossplane and Config Connector

  • Experience writing infrastructure unit/integration/e2e tests

Don’t just take our word for it 

 

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleague! 

 

Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, While we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! . As an employer we are ready to roll-up our sleeves and change the status quo if it means to make your experience better!

  • Salary Range : competitive (performance review every 6 months)

  • Performance review: twice a year

  • Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break. 

  • Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team. 

  • Education support: Udemy, Frontend Masters

  • Flexible working: Highly flexible, remote-first international organization 

    • For Japanese residence: Work from anywhere, interim work from overseas, full flex time

  • Housing allowance (within 1.5KM away from office)

  • Club activity allowance

  • Shuffle Lunch allowance (Cross department lunch) 

  • Zeals Bar (bi-monthly free flow beer party)

 

株式会社Zealsは、業界トップクラスの“チャットコマース”事業を主力に、“接客DX”事業にも注力し、「おもてなし」という日本文化の強みをデジタル化する挑戦を通じてクライアントの事業変革に貢献しています。

チャットコマース事業

チャットコマース『Zeals(ジールス)』とは、「ネットにおもてなし革命を!」をコンセプトにした、ユーザーがAIと会話しながら商品を購入したり予約したりできるサービスです。

ユーザーはLINEやFacebookなどのチャットアプリを通じ、従来は実店舗に限られていた接客体験を、Webやアプリケーション上で体験できます。チャットボットによる“ヒアリングファースト”な接客体験により、通常のLPと比較して約5倍の購買率向上を実現。旅行、化粧品、サロン、金融業界などに幅広く導入頂き、約400社のお客さまの売上増をお手伝いしています。

日本では「チャットボットはカスタマーサポートを自動化するのに使うもの」という認識が一般的ですが、海外ではチャットボットをコマース・マーケティングに活用する事例が多く生まれてます。

中国で人気のwechat上には800万体のチャットボットがマーケティングに活用されており、アメリカでもConversational Commerceと呼ばれるチャットボットを活用してマーケティングを行うサービスが増えています。チャットコマースはまさにこの"会話を通じて商品を買っていただく"ことに特化したチャットコマースを提供する業界初のサービスです。

接客DX事業

チャットボットをコアとして、ビデオツール等お客さまの課題に応じた手法を組み合わせ、実店舗での接客をデジタル空間で実現する一気通貫したサービスです。AIと人のハイブリッドにより最適化された接客体験をユーザーへ提供することで深いインサイトやニーズ、悩みに応えます。

今後は、チャットコマース事業と接客DX事業を主軸に様々な業界でのオンライン接客を広げ、海外展開や音声への拡張を目指します。また、現在の主軸事業の他にも、ビジョンに沿った新規プロダクトの開発やコアテクノロジーの開発を進め、日本が誇るおもてなし文化に新たな人と人とのつながりを創造します。

ここに注目!

Zealsは、テクノロジーを通じて新たな人と人のつながりを創造し、世界に通用する革命を起こすことを目指しています。この大きな志を達成するために働く人への投資を惜しみません。徹底した自社開発を行っており「テクノロジーに対する理解と投資」重視しています。2021年4月には総額18億円の資金調達を完了し、今後は更に積極的にテクノロジー、そして人に投資をしていく方針です。来年には、現在の2倍のエンジニアを採用する予定です。

企業カルチャーの特徴としては、Zealsは典型的な日本の会社ではありません。日本の伝統的な階層形システムや生産性より労働時間を重視するような働き方は全くありません。例えば、ZealsのCTOは20歳で就任しています。年齢ではなく、能力とやる気のある人に積極的にチャンスを与える文化があります。また、18ヵ国以上のバックグラウンドを持つグローバルメンバーなど、多様なメンバーが揃うフラットな環境です。フレックス制度、リモートワーク制度などが充実しており、柔軟な働き方も可能です。積極的に新しい技術を取り入れる社風があり、新しいテクノロジーが大好きなメンバーが集まっています。

グローバルかつ、エンジニアドリブンな企業であるZealsのカルチャーに共感いただける方にぜひジョインいただきたいと思っています!

Zeals' policies during COVID-19 are as follows:

  • Overseas candidates are welcome to apply — and can even continue working from abroad!
  • There are currently no meetings that require your physical presence (especially during COVID-19)
  • For anyone who does relocate to Japan during COVID-19, Zeals will cover any costs for quarantining, testing etc.
View Zeals's company page

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