Solutions Engineer

About Citadel AI

Citadel AI builds software products to test and monitor high-risk AI systems. Our mission is to make the world’s AI systems more reliable and trustworthy.

We’re located in Tokyo, but we have an international team and global customers. Our goal is to build a world-class startup from Japan, and our team members have previously worked at leading companies such as Google, Waymo, Paidy, Toyota, Apple, and Stripe.

This is a unique opportunity to join a team in Tokyo building new products for a global market. As Citadel AI’s first solutions engineer, you’ll have significant impact and ownership over the growth of our startup. We raised a Series A last year from Japan’s top investors, and are currently scaling our business in the 1 → 10 stage.

About the role

As Citadel AI’s first solutions engineer, you’ll work closely with the founders to help our customers evaluate, integrate, and fully utilize our products into their AI use cases. We’re a small, fast-paced team, so you’ll be at the center of a tight loop between engineering, sales, and our users. 

You’ll primarily work with our existing and prospective customers in Japan, but depending on your background, you may engage with our global customers as well. You’ll enable our customers to effectively use our products to develop AI systems safely across a variety of industries, including healthcare, finance, automotive, public safety, technology, and more. Within the team, you’ll ensure that customer needs are integrated into our product roadmap and supported by the engineering team. 

You’ll be an early employee at Citadel AI, and your compensation will be a negotiable combination of salary and equity.

Job Requirements

• Our company, technology, and market are new and changing rapidly, so a large part of the job is to adapt and learn new things. We value learning fast over pre-existing knowledge (“slope is more important than y-intercept”).
• This role focuses on the Japan market, so you should be fluent in Japanese, proficient in business-level English, and have strong communication skills in general.
• You should have 2+ years of experience working in a customer-facing technical role for a technical software product. We prioritize candidates in Tokyo but may consider remote for exceptional candidates.

Nice to have: 

• You have a background in software engineering and AI/ML to deeply understand the use cases, challenges, and capabilities of our customers and products. 
• You’ve worked at an early-stage startup before.