Help Desk

Tokyo
Partial Remote
Full-time
December 23, 2023

We're a growing company with new employees every month and we're looking for someone who can support our operations in a hospitable and friendly manner!

- Initial setup of PC, network and audio equipment
- Support desk duties (PC trouble-shooting) *including other domestic locations
- Purchasing and management of IT assets
- Operation, maintenance and monitoring of business systems
- Preparation of documents such as IT support, approval requests and manual creation
- Support for use of equipment during company meetings (domestic and international locations)
- A wide range of responsibilities.

Hiring Information
Compensation	Annual：3.5 million to 5.0 million ※It will be paid in 1/12 installments. For full-time employees, housing allowance of 50,000/month is included.
Minimum Requirements	You have help desk experience (we are looking for people who can work immediately).
Preferred requirements	- You have help desk experience in a company of several hundred people - You have no resistance to using translation to make purchases on English sites and communicate with our Seoul office in Korean. - The current members of the team also use translation to communicate with each other, so you are welcome to do so as long as there is no resistance. - Who loves computers and wants to use their knowledge to help someone else
Our Ideal Candidate	-You must be able to support the business in a hospitable and friendly manner in a growing COCONE with new employees every month. - Those who want to challenge not only their usual business support, but also the improvement of help desk operations themselves.

Japanese follows:

毎月新入社員がいる成長中のココネで、ホスピタリティを持ちながら親切丁寧に業務のサポートを行える方を求めています！

・PCやネットワーク、オーディオ機器初期設定
・サポートデスク業務（PCのトラブル対応）　※国内の他拠点含む
・IT資産の購買及び管理
・業務システムの運用、保守、監視　など
・ITサポートや稟議・マニュアル作成などのドキュメント作成
・全社会議（国内外拠点）時の機器使用サポート
など多岐にわたります。

想定給与	・想定年俸：350万～500万　 ※1/12を分割してお支払いします。 ※みなし残業45時間分込み ※正社員の場合、住宅手当5万/月込み。
必須スキル・経験	・ヘルプデスク業務経験をお持ちの方（即戦力となって頂ける方を求めています）
歓迎スキル・経験	・数百人規模の会社でのヘルプデスクご経験・翻訳を使用しながら英語サイトでの購入や、韓国語で弊社ソウル拠点とのやりとりに抵抗が無い方。 ※現メンバーも翻訳を使用しながらやりとりを行っておりますので、「抵抗が無い」レベルで構いません。・PCが好きでその知識を誰かの役に立てたい方
求める人物像	・毎月新入社員がいる成長中のココネで、ホスピタリティを持ちながら親切丁寧に業務のサポートを行える方。・普段の業務サポートだけでなく、ヘルプデスク業務そのものの改善含めチャレンジしてみたい方。
募集拠点	東京オフィス東京都世田谷区若林3-1-18

APPLY NOW ➜Japanese Required ⚠️

About Cocone

Cocone was founded in 2008 with a focus on Smartphone app development and educational services. Nowadays they focus mostly on building “avatar” mobile apps. Their most popular app (“Pokecoro”) has over 16 million downloads. In fact they just celebrated the 9-year anniversary of the app’s release.

With their mobile apps, Cocone wants to create a fun digital environment where people can interact and share experiences. They hope their apps will help their users have fun and feel even more fulfilled with their lives.

Cocone is hiring more members to work on building their in-house products, doing everything from ideation to design to engineering. They hope to further increase the speed of development and handle everything from ideation to design to marketing the products.

Japanese Language Policy
Since Cocone works in Japanese, fluent Japanese (JLPT N1) is preferred, but they’re open to hiring those with business level (JLPT N2) Japanese skills if they’re a great fit for the role otherwise.
Visa Sponsorship
Cocone supports candidates in getting a work visa from the start of their employment to the end (for JP office).
Paid Leave
- Weekends and holidays
- Annual paid leave, congratulation or condolence leave, New Year's leave, special leave, maternity leave, childcare leave, etc.More than 120 days off per year
Benefits
☕️ In-house cafeteria with a private chef
- Focused on lunch, but also includes breakfast and dinner for all employees
- Meals are focused on ensuring employees can all enjoy a healthy balanced diet that helps them do their best work
- Chefs can accommodate dietary restrictions and religious beliefs when preparing meals
🏋 Gym with resident health professionals

💆‍♀️ Massage performed by a therapist

🎁 Special 30-day holiday after 5 years of employment

👶 Free time for childcare (no reduction in salary even if working shorter hours)
Engineer Interview Process
(1) Document screening

Resume (Japanese 履歴書 with photo) Curriculum vitae (Japanese 職務経歴書)

(2) First interview: Member of leadership

It is not necessary to bring paper documents (electronic is fine)

(3) Second interview: Business managers or executives
- 1. Resume
- 1. Online personality test (about 5 minutes)
- 1. Proof of your annual income (a copy of your withholding tax or most recent monthly pay stub / data can be sent)
There’s typically around 1 week between each step, but timing of the steps and requests for submissions may vary depending on the selection process.

It normally takes 1-2 months from interview to hire.
Remote Work
Currently, Cocone allows employees to work remotely up to 8 times per month.
Work style
- Normally, Cocone uses a “flex time” system with core hours from 11:00 AM to 4:00PM. But with the COVID-19 situation they’re using a full-flex system with no core time.
- Cocone has a system that allows employees with children to spend 1 hour a day on childcare and reduce their work hours to 7 per day instead of 8. There’s no decrease in compensation for anyone utilizing this system.
Diversity
Cocone has a diverse group of employees, so it’s a relatively easy environment to get used to even for non-Japanese new members. They provide Japanese classes as well as regular events to help members interact with their co-workers and build relationships.
Parents and Family
Many of Cocone’s members have children, so they’ve introduced a childcare free time system. They’re also understanding of the need to take time off to handle issues related to childcare (sudden sickness etc).
Working at COCONE
- Cocone's team is flat and there is no job hierarchy.
- In a 2019 ranking of "companies worth working for" in Japan (in which 480 companies participated), Cocone ranked 27th. We are planning to hire more engineers as our business expands, especially for Pokemini（ポケコロ）. We're aiming to create an environment where you can grow as an engineer and enjoy Silicon Valley-level benefits.