Product & Business Operations Lead

Tokyo
Partial Remote
Full-time
July 30, 2025

Overview

Mico Voice is Mico’s AI Voice platform reshaping how businesses communicate with customers by automating and personalizing phone-based conversations. We’re building a platform where businesses can easily design, manage, and deploy voice interactions without needing to be voice UX experts or engineers. The design team is focused on creating intuitive interfaces, seamless workflows, and a truly human-centered experience. Our mission is to empower users to set up smart, effective voice call flows with confidence and ease - no technical background required.

About the Role

We’re hiring a Product & Business Operations Lead to own and streamline our internal systems at the intersection of product, engineering, finance, and legal. You’ll help ensure our pricing, billing, contracts, and internal tools work together smoothly—and are automated wherever possible. This is a high-impact, high-ownership role for someone who thrives in startup environments.

Responsibilities

Product Operations

Manage internal workflows supporting product delivery and monetization.
Collaborate with engineers to implement and maintain pricing & billing logic.
Improve or automate internal systems using tools or scripts.
Coordinate documentation and internal rollout for monetization features.

Billing & Revenue Operations

Manage end-to-end billing operations: invoicing, usage tracking, issue resolution.
Ensure pricing and usage are accurately reflected in backend and invoices.
Work with finance and engineering to automate billing workflows.
Maintain up-to-date pricing models and plan definitions.

Legal & Contract Operations

Liaise with legal for contract negotiation, redlining, and approval.
Manage contract lifecycle: tracking, storage, execution status.
Align contract terms with billing and product entitlements.

Cross-Functional Collaboration

Translate business needs into scalable processes.
Support teams across Sales, Customer Success, and Engineering.
Evaluate and implement internal tools (CRM, billing, documentation systems).

Requirements

3–6 years experience in Product Ops, Business Ops, Revenue Ops, or similar
Experience managing pricing, contracts, and billing workflows
Strong problem-solver with attention to detail and systems thinking
Comfortable working cross-functionally with legal, finance, and product

APPLY NOW ➜Japanese Required ⚠️

Business Dev

About Mico

Mico's goal is to help companies build their brand through the power of conversation.

They are developing multiple products to analyze and improve communication between businesses and consumers, enabling businesses to optimize their online marketing efforts.

The conversational commerce (C-commerce) is a rapidly growing market, projected to surpass the e-commerce market in some countries by 2025.

Mico (formerly Micoworks) has already achieved 500% business growth in just two years, placing them at No.1 in LINE marketing within Japan. They’ve also secured a total of 6.3 billion yen in funding (with the recent Series B raising 3.5 billion yen).

Mico has set an ambitious goal to become Asia’s No.1 Brand Empowerment Company by 2030, with a clear vision for global expansion. Achieving this goal will require tackling numerous obstacles, and they’re looking for team members who are up to the challenge.

Here are the services you’ll be working on:

Mico Engage AI
A platform that enables seamless communication through message automation and deep integration with client systems.
Mico Voice AI
A service that enhances communication quality and efficiency using AI voice recognition, helping create meaningful connections.
BizClo
An enterprise messaging solution leveraging LINE, optimized for business use to improve customer relationships and internal efficiency.
Micomii
A LINE-based membership service for restaurants, enabling customer segmentation, rank-based perks, and digital coupons.

Why Work at Mico

Flexible work style: Hybrid work, flex time, and up to 6 Life-Health leave days per year to support diverse lifestyles.
Robust growth support: Subsidies up to ¥55,000/year for books and seminars, supporting personal skill and career development.
High transparency: Weekly TGIM meetings and quarterly company-wide updates to share vision and goals.
Leadership training: Strengthening team leadership and organizational management skills through training.
Fair evaluation system: OKRs-based performance reviews conducted semi-annually with continuous feedback.
Social impact: Contributing to clients’ business and workstyle transformation through innovative SaaS products.

Team Culture

Mico leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.

Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of their collaboration.

Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.