Customer Engineer

Job Overview

dotData is hiring a high-caliber technical support engineer who is highly motivated to delight our customers with your passion and knowledge of product and technologies.

dotData platform is a unique end-to-end solution for data science, including data import and export, automated Machine Learning, and its distinctive AI-powered feature engineering, which eliminates the most time-consuming and labor- and skill-intensive aspects of the full data science process, freeing up data scientists for higher-value tasks and enabling data engineers and business analysts to drive data science projects.

Things You Will Do:

• Build and architect systems for managing clusters deployed on multiple cloud regions securely and efficiently. Investigate system performance, errors, and problems.
• Provide architectural guidance and recommendations about dotData product deployments for customers who deploy products on their sites.
• Work with internal teams to create solutions designed to meet customer expectations.

Job Requirements:

• Strong troubleshooting skills to logically go about solving problems.
• Experience with Linux system administration and troubleshooting.
• Familiar with scripting languages (e.g., Python) and comfortable with developing simple business logic in at least one language.
• Familiar with Amazon Web Services, Microsoft Azure, or other similar platforms.
• Familiar with DevOps toolsets such as Terraform, Ansible, etc, CI/CD.
• Excellent reading, writing, and speaking skills in Japanese.
• Excellent reading, writing skills in English.

• Experience with Kubernetes, Hadoop, and Spark.
• Knowledge of standard methodologies related to system performance and security.
• Experience with remote work in asynchronous ways.
• Excellent learner who loves trying out new technology and thinks deeply about how things can be done better.

• Direct impact on the product
• Possibility to improve your skills in a very experienced and highly technical team.
• Powerful hardware and external monitors.
• Friendly atmosphere, no stress, no dress-code.
• Flexible working hours: we understand if you have to leave at 3pm or prefer to work in the evenings.
• Remote friendly, but we also have very comfortable office in the heart of Tokyo.
• Personal development budget (100000 JPY per year).
• Opportunity for international travel (to San Mateo or Warsaw) or international relocation to the US.