Customer Engineer

  • Remote OK - Anywhere in Japan
  • Full-time
  • July 25, 2023
6,000,000 - 10,000,000 JPY /yr
Apply from Anywhere 👍
Relocation to Japan 👍
(Overseas visa sponsorship supported)
Language Requirements
Japanese: Business Level
English: Business Level
Minimum Experience
Mid-level or above

Job Overview

dotData is hiring a high-caliber technical support engineer who is highly motivated to delight our customers with your passion and knowledge of product and technologies.

dotData platform is a unique end-to-end solution for data science, including data import and export, automated Machine Learning, and its distinctive AI-powered feature engineering, which eliminates the most time-consuming and labor- and skill-intensive aspects of the full data science process, freeing up data scientists for higher-value tasks and enabling data engineers and business analysts to drive data science projects.

Things You Will Do:

  • Build and architect systems for managing clusters deployed on multiple cloud regions securely and efficiently. Investigate system performance, errors, and problems.
  • Provide architectural guidance and recommendations about dotData product deployments for customers who deploy products on their sites.
  • Work with internal teams to create solutions designed to meet customer expectations.

Job Requirements:

  • Strong troubleshooting skills to logically go about solving problems.
  • Experience with Linux system administration and troubleshooting.
  • Familiar with scripting languages (e.g., Python) and comfortable with developing simple business logic in at least one language.
  • Familiar with Amazon Web Services, Microsoft Azure, or other similar platforms.
  • Familiar with DevOps toolsets such as Terraform, Ansible, etc, CI/CD.
  • Excellent reading, writing, and speaking skills in Japanese.
  • Excellent reading, writing skills in English.

Nice to Haves:

  • Experience with Kubernetes, Hadoop, and Spark.
  • Knowledge of standard methodologies related to system performance and security.
  • Experience with remote work in asynchronous ways.
  • Excellent learner who loves trying out new technology and thinks deeply about how things can be done better.

What we’re offering

  • Direct impact on the product
  • Possibility to improve your skills in a very experienced and highly technical team.
  • Powerful hardware and external monitors.
  • Friendly atmosphere, no stress, no dress-code.
  • Flexible working hours: we understand if you have to leave at 3pm or prefer to work in the evenings.
  • Remote friendly, but we also have very comfortable office in the heart of Tokyo.
  • Personal development budget (100000 JPY per year).
  • Opportunity for international travel (to San Mateo or Warsaw) or international relocation to the US.

dotData is a Silicon Valley-based startup focused on full-cycle Machine Learning and Data Science automation.

Our platform automates the entire process of building predictive models starting from raw business data through data and feature engineering to machine learning all the way to production.

We have offices in the USA, Japan, and Poland. Fortune 500 organizations around the world use dotData to accelerate their ML and AI projects.

View dotData's company page

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Customer Engineer at dotData
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