Enterprise Solution Architect (Pre‑sales) - Tokyo

Job Overview

Job Description

This role is responsible for supporting sales activities aimed at achieving business growth, particularly in assisting large enterprise companies. In this position, you will provide technical support, design solutions, and manage projects in the pre-contract phase of our services.

You will work in collaboration with consulting sales to comprehensively understand the client's issues, including their current system environment, and propose optimal technical solutions using our product, "Mico Engage AI".

Responsibilities

• Understand and align with the client’s system environment
• Design measures to address marketing challenges and promote business digital transformation
• Gain in-depth understanding of "Mico Engage AI" and propose solutions based on it
• Create technical documents such as proposals and requirement definitions
• Design ER diagrams and data structures, and consider basic system structures
• Collaborate with sales, customer success, and project teams upon receiving new projects
• Manage project progress and provide technical direction

Required Experience

• 3+ years in corporate sales, pre-sales, or solution architecture
• Experience in proposing SaaS or IT solutions (CRM, MA, CDP, etc.)
• Experience proposing to enterprise clients (especially IT/Marketing departments)
• Experience in solution design in collaboration with engineers and project managers
• Experience leading E2E projects through proposal, requirement definition, design, and cut-over to implementation

Required Skills

• Basic IT solution knowledge (API, cloud, databases, certifications, etc.)
• Ability to analyze issues and create proposals
• ER diagram and data structure design skills (UML, ERD tools, etc.)
• Project management skills (schedule, stakeholder, and risk management)
• Excellent external communication and documentation skills

Preferred Skills

• Product knowledge in CRM/MA/CDP (e.g., Salesforce, KARTE, LINE API)
• Engineering experience (e.g., basic programming/debugging, infrastructure)
• Product planning skills (roadmap creation, user story design)
• Cloud certifications (AWS/GCP)
• Agile/Scrum certifications (CSM, PSPO, etc.)
• PMP, CAPM, PMI-ACP certifications
• Experience in customer success onboarding
• Experience designing and running marketing automation via LINE, email, SNS
• AI/voice tech knowledge
• Ability to read English documents and communicate in English 

Ideal Candidate Profile

• Able to consistently and persistently work on tasks
• Has a mindset to break through difficult situations independently
• Honest and takes strong ownership of responsibilities
• Can hypothesize based on limited information and discover optimal solutions
• Can structure thoughts and express clearly in writing or verbally
• Learns actively and independently with curiosity
• Questions common norms and takes proactive actions
• Communicates openly and reliably
• Motivates others with positivity and energy
• Leads projects by involving those around them toward achieving goals

Not suitable: Those who rely heavily on instructions or avoid independent thinking

Recruitment Process

• Casual Interview
  ※ A session where the VPoP introduces the company, product, and development organization while addressing any questions from the candidate.
  ↓
• First Interview
  ※ The interviewer will discuss in-depth the candidate’s professional skills as a Solution Architect, past experiences, and future career aspirations. We will ask about challenges faced during development projects, how they were resolved, and the results achieved.
  ↓
• Second / Final Interview
  ※ Based on your past experiences, we will explore how your values and behavioral traits align with our company culture. One or two interviews are planned following the first interview.
  ↓
• Reference Check (via BackCheck)
  ※ This process involves nominating two individuals who have previously worked with you.
  ↓
• Offer Discussion
  ※ In some cases, a follow-up meeting will be conducted prior to the offer discussion to align on expectations and roles.

Work Location    

• Your preferred work location will be discussed.
• Flexible work styles are available depending on job responsibilities (remote/on-site).

Average On-Site Frequency 

• About 4 days per month.

Osaka Office

• WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture

Tokyo Office

• (From January 2024) WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

Work system   

Work Hours

• Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
  Flexible Time: Core hours from 10:00 AM to 4:00 PM.
• Certain grades may fall under a discretionary labor system, per company regulations.

Probationary Period    

• Generally 3 months (no changes in compensation or benefits during this period).

Benefits    

• Commuting allowance (including bicycle commuting)
• Company laptop provided
• Company phone provided (*role-specific)
• Flexible start-time policy (every two months upon request)
• Social insurance (health, pension, employment, workers' compensation)
• Life and health support leave
• Health checkup expenses covered
• Parental and childcare support programs
• Club activity support