Site Reliability Engineer

Tokyo
Remote OK - Worldwide
Full-time
November 12, 2024

Job Description

TableCheck, Japan's leading restaurant reservation management platform, is seeking a Site Reliability Engineer. As a member of our SRE team you will own the technology stack and help support our demanding business and developer needs.

We run a robust and fault-tolerant infrastructure built on Amazon Web Services (AWS) with Terraform, Kubernetes, Helm, and an array of tools for CI/CD, logging, monitoring, and so on. We emphasize DevOps best practices such as agile, scrum, automation, and customer-centric improvements.
TableCheck has embraced remote work. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn from mistakes and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.

Responsibilities include

Following SRE principles to maintain a 24/7 production environment running on Kubernetes
Implementation of DevOps methodologies to improve IT team quality of life
Proactive system monitoring and configuration
Incident response

Mandatory Skills

Must have at least 2 years experience with Amazon Web Services (AWS), with particular focus on EKS, EC2, RDS, Fargate, CloudFront, Lambda, and S3
Must have extensive experience using AWS EKS
Must have experience in direct software engineering following DevOps / SRE practices with at least 1 year as a technical lead
Current ability in at least one of the following languages: Python, Ruby, Elixir, Go, Javascript, Rust
Must understand container and hypervisor fundamentals
Configuration management (YAML / Bash), experience with Helm and Terraform preferred
Experience running production systems at large scale, and an understanding of the kinds of problems that can occur along with likely solutions

Recommended Skills

Previous startup experience is highly desired
Terraform, Pulumi
ArgoCD
Prometheus
Grafana
PostgreSQL
MongoDB
Kafka
Security, PCI-DSS, GDPR, forensics, etc

Language Skills

A native level of English is required. (No Japanese skill is required for this role.)

Evaluation Criteria
We will evaluate candidates based on the following stages:

Initial interview - a one-on-one 30 minute chat over Google Meet to see if we're the right fit
Technical interview - (virtually) meet the SRE team at TableCheck to evaluate your skills (no whiteboard or materials required)
Take-home project - we will provide you with a 30-60 minute project, which will evaluate your dev and ops skills

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About TableCheck

テーブルチェックは、「Dining Connected – 世界中のレストランとカスタマーの最良の架け橋になる」をミッションに事業を展開する日本発レストランテックカンパニーです。世界中のレストランとカスタマーを繋ぐプラットフォームを創造し、テクノロジーを活用した次世代の「おもてなし」を実現します。現在、展開している主なサービスは、飲食店向け予約・顧客管理システム「TableCheck」と、ユーザー向け飲食店検索・予約ポータルサイト「TableCheck」。24 時間 365日リアルタイムの空席情報を把握することで、飲食店にもユーザーにもより良いレストラン体験の実現をサポートしています。社内公用語は英語、世界各国から優秀なメンバーが集まり（2020年8月現在、19 か国）、業界のイノベーターとしてマーケットをリードしています。世界中に展開する大手グローバルホテルチェーンや星付きレストランを筆頭に、厳しい水準と高い信頼性を求める一流のレストラン・飲食企業を取引先として抱え、日本国内にとどまらない事業展開を実現しています。

We're remote-first, having an asynchronous style working, with employees spread throughout Asia and Europe working on the same team. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop.

Our engineering team communicates in English, and so we generally don't require Japanese skills. We also welcome applicants currently outside Japan. If you want to relocate here, we can sponsor your visa. We're also open to remote candidates who do not plan to relocate.

Japanese Language Policy
TableCheck's official language is English, and we generally don't require Japanese skills for IT or engineering staff. We speak English at work and have many non-Japanese developers, but most staff outside of their engineering department is Japanese, so we consider Japanese ability to be a plus.
Visa Sponsorship
TableCheck offers visa support for both new applications and renewals. Additionally, for new hires from abroad we're often open to having applicants work remotely as a consultant while the visa application is in progress.
Paid Leave
TableCheck's vacation policy is in line with Japanese standards. We assume this means 10 days of paid time off during your first year with yearly increases according to Japanese law.
Benefits
Here's a rundown of TableCheck's main benefits:

💜 Flex time and remote work

👭 Referral rewards

👩‍🎓 Japanese-English language exchange program

👍 International tech start-up culture and atmosphere

🌎 Highly international environment (11+ countries represented in IT team alone)

💛 Health insurance support and commuter compensation
Engineer Interview Process
TableCheck's engineering interview process looks something like this:
- Step 1: Resume Review by Hiring Manager
- Step 2: Resume Review by Team
- Step 3: Initial Screening Interview
- Step 4: Interview Round 1
- step 5: Code Assessment
- step 6: Interview Round 2
- step 7: Job Offer
Note: We may request more interviews if interviewers are not available on the same day.
Remote Work
TableCheck has a flexible remote work policy.
We don't have any hard rules about the number of in-office vs remote days per week are allowed. Instead we assume that each employee will work with their team and manager to do what's best for both themselves and the company.

Note: We welcome remote work from other countries as long as you can work between 10:00-19:00 JST (or within a few hours of this time).
Work style
TableCheck offers flex time with core hours of 11:00am to 3:00pm Monday through Friday.